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Customer Experience, Revenue Operations Associate
Location
California
Posted
144 days ago
Salary
0
Seniority
Mid Level
Job Description
Customer Experience, Revenue Operations Associate
Tough Commerce
• Own incoming customer support requests through tickets in Hubspot • Respond promptly and professionally to customer inquiries • Troubleshoot issues and resolve independently when possible • Escalate product or technical issues with clear context when needed • Track trends in customer questions and feedback and share insights with the team • Ensure customers feel supported, informed, and followed up with • Reach out to prospects via email and phone to support discovery and demo scheduling • Qualify prospects and schedule discovery calls for the sales team • Log activity and maintain clean CRM records in HubSpot • Collaborate with sales and CX to improve messaging and targeting over time
Job Requirements
- Comfortable working in a startup or fast-moving environment
- A self-starter who takes initiative after gaining context
- Strong written and verbal communication skills
- Organized, detail-oriented, and reliable with follow-through
- Comfortable interacting with customers and prospects
- Willing to learn new tools, workflows, and skills
- Able to make judgment calls and escalate thoughtfully when needed
- Prior experience in customer support, customer success, or operations (Nice to Haves)
- Familiarity with CRM or outreach tools (HubSpot, Apollo, or similar) (Nice to Haves)
- Experience supporting a SaaS product or troubleshooting software workflows (Nice to Haves)
- Exposure to outbound prospecting, lead qualification, or sales support (Nice to Haves)
- Experience working at an early-stage startup or small team (Nice to Haves)
- Experience with JIRA or other project management tools (Nice to Haves)
Benefits
- Training is practical and hands-on, not rigid or overly formal
- Shadowing and ramp-up period
- Clear escalation paths and access to leadership support
- Empowered to solve problems proactively
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Revenue Operations Lead – AI Business (US East Coast) Prolific Prolific is building the world’s most trusted human feedback infrastructure for AI, research, and insight. We work with frontier AI labs, enterprise AI teams, and leading academic institutions to deliver high-quality, ethical, and scalable human data. As our AI business scales rapidly, we’re investing in strong, disciplined Revenue Operations to support increasingly complex sales motions, managed services delivery, and long-term customer value. The Role We’re looking for a Revenue Operations Lead to scale Prolific’s AI revenue engine across Sales, Customer Success, and Services. This role is explicitly RevOps-focused: systems, data, forecasting, process, and performance, not end-to-end marketing ops ownership. You’ll act as the operational backbone for our AI commercial organization, partnering most closely with Sales leaders, Account Executives, Customer Success, and BI, while working in tight collaboration with Marketing Ops and Research RevOps leads. You will support our growing Sales and CS presence across New York and San Francisco, with strong overlap with GTM leadership and exec stakeholders. Your mandate is to increase revenue efficiency and improve forecasting accuracy and confidence while ensuring high-quality, timely reporting and performance visibility This role sits at the heart of Prolific’s AI commercial engine. As we scale enterprise and frontier AI customers, revenue complexity increases and RevOps becomes a strategic accelerator. You’ll help ensure we can scale fast, predictably, and intelligently, with sales teams focused on closing, CS focused on value, and leadership confident in the numbers. If you thrive in ambiguity, care deeply about revenue mechanics, are a strong collaborator, and want to shape how an AI infrastructure company scales commercially, we would love to hear from you. What you'll be doing Revenue systems & infrastructure - Own and continuously optimize Prolific’s revenue systems, with HubSpot at the core. - Ensure clean, scalable workflows across sales, renewals, expansions, and services delivery. - Partner with Marketing Ops, RevOps for Research, BI and Support Ops on system boundaries, integrations, and data contracts (not duplicate ownership). - Identify gaps, document requirements, and lead implementation of scalable RevOps solutions. Revenue data, analytics & forecasting - Build and maintain revenue reporting and dashboards across pipeline, bookings, delivery, retention, and expansion. - Own forecasting rigor for the AI business: deal hygiene, stage definitions, pipeline reporting, confidence modelling, and variance analysis. - Partner closely with BI to improve data models, definitions, and executive-level reporting for MBRs and other forums. - Improve data quality and visibility across long, multi-stakeholder AI deal cycles. Sales & Customer Sucess Process Design - Design, document, and optimize end-to-end revenue processes (opportunity - contract - delivery - renewal/expansion). - Identify bottlenecks across Sales, CS, and Managed Services and drive pragmatic fixes. - Ensure operational readiness for complex deal structures, pricing models, and delivery commitments. Sales partnership & commercial enablement - Act as a trusted operational partner to Sales and CS leadership. - Support territory design, capacity planning, quota modelling / monitoring and pipeline health. - Enable new AI products, packaging, and commercial models from a revenue mechanics perspective (not marketing execution). - Support sales teams with insight, tooling, and clarity, not overhead. Execution & operating rhythm - Balance proactive, high-impact RevOps initiatives with responsive support for Sales and CS teams. - Establish clear operating cadences, documentation, and performance reviews and MBRs for the BU and Sales Leadership. - Support change management as Prolific evolves its AI offerings and revenue mix. Essential skills and experience: - Proven experience in Revenue Operations, Sales Operations, or Commercial Operations in a high-growth technology company. - Strong, hands-on experience owning and scaling with HubSpot - Deep practical understanding of sales motions, renewals, expansions, and forecasting. - Comfort partnering with BI and working with complex revenue datasets. - Ability to map messy real-world processes and turn them into clean, scalable systems. - A rigorous, outcomes-driven mindset with high standards for data quality and clarity. - This is a remote position, but the role requires working US East Coast hours, Nice to haves: - Experience working alongside (but not owning) Marketing Ops and demand systems. - Exposure to AI, data platforms, marketplaces, or managed services businesses. - Experience with tools such as Jiminny, Customer.io, Census, Metabase, or similar. - SQL fluency or strong comfort interrogating data directly. Why is Prolific a great place to work We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems. We believe that the next leap in AI capabilities won't come solely from scaling existing models but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation—one that reflects the breadth and the best of humanity. Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture. At Prolific, our compensation packages for eligible roles include base salary, equity, and benefits. Many roles also include the opportunity to earn a cash variable element, such as a bonus or commission. Each job posting shows a salary range that reflects the minimum and maximum target for new hires, based on the role’s location as well as your skills, experience, and relevant education or training. You can check the job posting’s subtitle to see where the position is based. Your recruiter will also be happy to share the specific salary range for your preferred location during the hiring process. For pay transparency, the base salary range for this full-time role in San Francisco or New York is $120,000 - $150,000 per annum. Links to more information on Prolific Benefits External Handbook Website Youtube Privacy Statement By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organization planning. Prolific's Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal information.
Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us! About this role: Wells Fargo is seeking a Senior Branch Premier Banker (SAFE) in Consumer and Small Business Banking, as part of Branch Banking. Learn more about the career areas and business divisions at wellsfargojobs.com . Upon required licensing and SAFE registration, the Senior Branch Premier Banker LP (SAFE) employee will transition to the Senior Branch Premier Banker (SAFE) role. The following job profile is intended to provide a general sense of what Senior Branch Premier Bankers do; however, the day-to-day duties and responsibilities will differ from branch to branch and even banker to banker depending on several variables, including (but not limited to) years of experience, complement of clients serviced, banking services and options of various clients, and client needs. In this role you will: Employees who are not fully licensed at the time of hire will participate in the Branch Banking Licensed Banker licensing program as a Senior Branch Premier Banker LP (SAFE). 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For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite will be required For the following states where hired, FINRA Series 65 (or equivalent) will also be required to be completed within a specified period: AK, AL, CT, DE, HI, IA, ID, IN, KS, MD, MI, MN, MS, MT, NC, ND, NE, NM, OR, SC, SD, TN, TX, UT, VA, WA, WI, and WY. The State of WY permits referral-only licensed bankers to receive the IAR registration without completing the Series 65/66 exam requirement. This list of states is subject to change and Series 65 (or equivalent) licensing requirement would be based on current state requirements during employment State Insurance license(s) are required for this role and must be completed within a specified period Licensing requirements and expected completion timeline determined by the number of licenses needed) will be communicated to the candidate upon offer acceptance Obtaining and/or maintaining appropriate Financial Industry Regulatory Authority (FINRA) license(s) is required for ongoing employment in this position. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA review process at the time of offer acceptance. This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website (http://fedregistry.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness; however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary This position is not eligible for Visa sponsorship Branch Locations: Positions may not be available at all locations listed. Balboa Devonshire - 10225 Balboa Blvd., Northridge, CA 91326 Balboa Mission Center - 16844 San Fernando Mission Blvd., Granada Hills, CA 91344 Chatsworth - 10250 Mason Ave., Chatsworth, CA 91311 Nordhoff & Reseda - 9036 Reseda Blvd., Northridge, CA 91324 Northridge - 8812 Corbin Ave., Northridge, CA 91324 Platt Village - 6460 Platt Ave, West Hills, CA 91307 Porter Ranch - 19767 Rinaldi St., Northridge, CA 91326 Warner Ranch - 6001 Topanga Canyon Blvd, Woodland Hills, CA 91367 *Due to timing and resource needs, positions may not be available at all branch locations outlined in the posting. Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $37.00 - $65.50 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. Health benefits 401(k) Plan Paid time off Disability benefits Life insurance, critical illness insurance, and accident insurance Parental leave Critical caregiving leave Discounts and savings Commuter benefits Tuition reimbursement Scholarships for dependent children Adoption reimbursement Posting End Date: 1 Mar 2026 * Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. 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• Build and maintain Salesforce reports and dashboards that clearly communicate marketing and funnel performance • Translate complex data into insights that executives and stakeholders can easily understand • Present key insights to leadership approximately once per month • Collaborate closely with Marketing, RevOps, and other GTM stakeholders




