Tough Commerce

• Own incoming customer support requests through tickets in Hubspot • Respond promptly and professionally to customer inquiries • Troubleshoot issues and resolve independently when possible • Escalate product or technical issues with clear context when needed • Track trends in customer questions and feedback and share insights with the team • Ensure customers feel supported, informed, and followed up with • Reach out to prospects via email and phone to support discovery and demo scheduling • Qualify prospects and schedule discovery calls for the sales team • Log activity and maintain clean CRM records in HubSpot • Collaborate with sales and CX to improve messaging and targeting over time