Role Description As the Director of Financial Services, you will lead the overall credit function of a Strategic Business Unit (SBU) or a significant geographical region/sub-function across SBUs. You will serve as a key business partner with leadership teams and establish metrics and processes to achieve cash flow and operating expense goals - DSO, past due %, bad debt expense, etc. All while developing and implementing policies regarding new customer on-boarding, credit evaluation and extension, collections and disputes. - Works with Talent Development at a high level to create depth within our bench. - Identifies high potentials and organization risk, creates pipeline for succession planning. - Recruits and leads senior managers and managers in the organization. - Designs and leads collections and credit organization assessments to include structure, business processes, leadership competencies, policy development and compliance. - Conducts periodic assessments of accounts receivable portfolios, focusing on collection efficiency and appropriate risk management processes. - Partners with other business unit leaders to drive accounts receivable issue resolutions. - Leads continuous improvement efforts including processes, systems, and investigation of third-party support targeted to improve collection efficiencies and risk management approaches. - Partners with operating units and information technology in developing system enhancements for improved receivable management. - Designs audit and SOX controls to maintain financial stewardship and compliance. - Monitors accounts receivable key metrics, analysis, and reporting to deliver on cash flow goals for the company. - Provides approval of credit limit and payment terms, including ongoing credit risk monitoring for national strategic accounts portfolio in accordance with the company level of authority (LOA). - Conducts customer visits to build relationships, add value and to support and increase sales. - Partners with Sales to conduct financial assessments and to address payment and contractual issues, and financial assessment to creatively support sales opportunities. - Provides direction and oversight in handling significant customer distress situations and customer litigation. - Manages and leverages key internal relationships, including corporate management in Finance, IT, legal, Human Resources, Operations management, National Accounts management, sales leaders, accounts managers, and regional leaders. - Manages and leverages company-wide external relationships related to accounts receivable management, including, but not limited to collection agencies, credit reporting agencies, securitization agencies, invoice and billing providers, software service providers. - Assists with due diligence, acquisitions, and special projects, as required. - Pursues excellence through automation and digitization. Qualifications - Bachelor’s in Business, Accounting, or related field required; Master’s preferred. - Licenses/Certificates/Designations – NACM, CCP or similar preferred. - 10 years of credit and collections, accounting, finance, supply chain or general business experience. - 8 years of operating in decentralized, matrixed organization required. - Minimum 4 years of progressive managerial and demonstrated leadership in directing a large global staff required. - Knowledge and experience in legal aspects of credit for multi-industry customers, including bankruptcy, secured transactions, financing, liens, etc. - Ability to lead process improvement and system configuration enhancements. - Presentation skills, ability to explain ideas and influence outcomes. - Proactive problem-solving skills. - Excellent communications skills. - Ability to work effectively in a cross functional and global environment. - Ability to build and maintain successful relationships with sales, corporate functions, and external customers. - Ability to travel up to 25%. Requirements - This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. - For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. - For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan. Benefits - In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. - Additional details about benefits are available. Company Description At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Role Description As an Associate Director US, Partner Success, you will own and expand some of Zip’s most strategic Enterprise merchant relationships across the retail, eCommerce, and payments ecosystem. This role goes far beyond day-to-day management — you’ll act as a strategic advisor, leveraging Zip’s global BNPL platform, data insights, and marketing capabilities to drive measurable growth and innovation for enterprise merchants. You’ll lead cross-functional initiatives spanning marketing, product, data, and operations to deliver solutions that improve conversion, unlock incremental revenue, and deepen customer engagement. This role requires a balance of commercial acumen, analytical insight, and relationship mastery — someone who can operate as both a trusted partner to C-suite stakeholders and an internal champion for merchant success. You’ll Change the Game By: - Owning and expanding a portfolio of high-value enterprise partnerships, driving growth across GMV, profitability, transaction volume, and new user acquisition. - Developing strategic account plans for top merchants, grounded in data and market intelligence, with clear performance targets and co-marketing activations. - Partnering with client executives to shape omnichannel payment strategies, integrating Zip’s BNPL capabilities across online, in-store, and mobile channels. - Leading joint business reviews (QBRs) and presenting actionable insights — highlighting performance metrics, benchmarking trends, and strategic recommendations that influence executive decision-making. - Driving cross-sell and up-sell motions across the merchant’s organization by aligning Zip’s expanding suite of solutions (BNPL, Pin8, marketing placements, and consumer insights) with evolving merchant needs. - Acting as the voice of the customer internally — partnering with product, analytics, and marketing to identify feature opportunities, resolve friction points, and inform future innovation. - Collaborating with Zip’s global teams to scale best practices across markets, ensuring consistency in execution and delivery excellence. - Managing long-term commercial renewals and contract negotiations to secure favorable, mutually beneficial terms. - Leveraging AI-powered insights and predictive analytics to identify growth opportunities, forecast merchant performance, and personalize partnership strategies that drive measurable GMV and adoption outcomes. Qualifications - 12+ years of strategic account management experience, managing enterprise-scale partnerships, ideally within fintech, payments, or eCommerce. Of the 12 years, 7 focused in eCommerce. - Proficiency in Mandarin required to support and communicate effectively with a segment of our Merchant Partner base. - Proven ability to deliver revenue growth, increase share of wallet, and influence executive stakeholders in a matrixed, global environment. - Deep understanding of BNPL, digital payments, and retail tech ecosystems, with fluency in merchant operations, checkout optimization, and consumer financing. - Demonstrated success in building and executing commercial strategies across omnichannel partners, including cross-sell and upsell plays. - Exceptional analytical, presentation, and storytelling skills — capable of distilling data into narratives that drive strategic decisions. - Experience building and executing data-driven account plans and marketing activations. - Experience collaborating with Product, Data, Marketing, and Ops to inform roadmaps and remove friction — acting as the voice of the partner inside the business. - Comfortable navigating CRM tools (Salesforce), forecasting, pipeline discipline, and deal documentation at an executive level. - Hands-on experience with AI tools or platforms to inform decision-making, automate insights, or personalize client engagement strategies. - Experience working in a high-growth, matrixed environment — able to scale what works and evolve what doesn’t. - A collaborative, entrepreneurial mindset and alignment with Zip’s core values: Customer First, Own It, Stronger Together, Change the Game. - Up to 30 to 40 percent travel to support face-to-face client engagements and business meetings. Benefits - Flexible working culture. - Incentive programs. - Unlimited PTO. - Generous paid parental leave. - Leading family support policies. - Company-sponsored 401k match. - Learning and wellness subscription stipend. - Beautiful Union Square office with a casual dress code. - Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available. - Zip is committed to a straightforward and transparent pay structure. - The annual base pay range for this position is $135k-$150k USD. - Eligible for a 30% commission of equal value to the base pay range, making on-target earnings (OTE) a range of $175,000-$195,000. - The total compensation package may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits.

• Lead, coach, and develop a team of Field Enablement & Adoption leaders, setting high standards for technical fluency, field credibility, and execution discipline. • Build deep capability across the team in workflow‑first enablement, AI‑assisted experiences, role‑based learning, and reinforcement strategies. • Own the design and execution of field readiness and adoption strategies for new tools, workflows, and AI‑enabled capabilities. • Deliver structured, scalable enablement programs (e.g., learning series, role‑based training, office hours, sandbox environments). • Ensure field teams can practice new workflows and tools in realistic environments before they are expected to use them live. • Ensure AI‑enabled workflows (e.g., copilots, automation, guided decision support) are introduced with clear intent and guardrails and trust and usability considerations. • Translate emerging digital and AI capabilities into practical, confidence‑building field experiences. • Define and track adoption and readiness signals (usage patterns, confidence indicators, friction points). • Establish feedback loops with the field to identify where enablement, workflow fit, or reinforcement needs adjustment. • Partner with cross functional teams including Field Intake and Business Requirements, Experimentation and Pilots, and Enterprise Delivery.

• Lead, coach, and develop a team of intake and requirements professionals, building strong capability in requirements engineering, stakeholder discovery, and business-to-technical translation • Establish clear quality standards (templates, definition-of-ready, acceptance criteria, traceability) so requirements are consistently buildable and testable • Own the single CE-facing intake for workflow and digital requests, ensuring requests enter through one structured path and are shaped once, correctly • Implement transparent triage and prioritization so demand is assessed consistently and sequenced using explicit criteria (value, readiness, capacity, dependencies) • Convert field needs into technical-ready requirements packages which include: problem statement and user/workflow context; scope boundaries and constraints; success criteria and acceptance tests; key dependencies and risk/edge cases; rollout/readiness considerations • Ensure intake and requirements explicitly cover AI/workflow use cases (e.g., copilots, guided workflows, automation concepts) in a structured way—defining intent, guardrails, and measurable value • Partner with experimentation/pilot teams so early AI/workflow concepts are validated, refined, and converted into scale-ready requirements before enterprise build • Establish feedback loops so learnings from pilots/adoption are captured and reflected in improved requirement patterns, templates, and intake criteria—strengthening the system over time • Ensure handoffs include the right evidence and readiness signals so solutions can transition cleanly from 'validated' to 'enterprise scale' • Use the end-to-end lifecycle framing (define → design → build/enable → pilot → scale → measure/improve) to ensure requirements anticipate what must be built and how success will be evaluated—without taking ownership of enterprise analytics or platforms