Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $328Mm in funding, including our Series D, at a $3B valuation from Sequoia Capital, Transformation Capital, TCV, SignalFire, Menlo Ventures, Goldman Sachs Alternatives, and others. About The Role We are looking for a Payor Partnership Support Specialist to join Grow Therapy! This position will be part of the Payor Partnership Support Team providing a best in class experience to our Payor Partner Clinicians and Clients. You’ll be part of a remote-friendly team of 13-15 teammates, reporting directly to the team’s manager. Your responsibilities will include: - Answering live calls, chats and emails from our clinicians and clients - Collaborating with other teams within Customer Operations to help solve roadblocks for our stakeholders - Working with the RCM and Engineering teams to find resolutions to bugs and billing issues - Meet with your supervisor to discuss performance opportunities, feedback and set performance goals You’d be a great fit if... - You have at least 2 years of experience in customer support (healthcare billing a plus). - You have at least 1 year of experience assisting customers over the phone, via live chat, and email support. - You can easily pivot and multitask - You can adapt easily to an ever changing environment - You are a high output, high quality individual - You have very high attention to detail - You desire to work in a contact center environment - You take initiative and have a can do attitude towards investigating and solving problems - You are a naturally empathetic individual - You have experience with and knowledge of health insurance/billing - You stay cool, calm and collected under intense interactions - You have a consultative and empathetic attitude - You have an intermediate level of technical understanding - You have experience working with large databases and multiple tools simultaneously Employment Type: Hourly, Non-Exempt Base Compensation: The hourly compensation rate for this position is: Fully Remote Commitment: $24.03 per hour This role is fully remote. Both arrangements include travel 2–3 times per year (e.g., company and department offsites). If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume. Note: Please upload your resume in PDF format Full Time Employee Benefits: - Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage. - Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend. - Financial Wellness: 401(k) program and equity opportunities. - Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees. - Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week. - Wellness & Development: Annual stipends to put towards personal & professional growth. - Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace). - Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance. Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings. Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Use of AI Tools: By submitting your application, you acknowledge and consent to the use of automated tools as part of our recruitment process. Specifically, we use a third-party AI tool, Gem, to assist in the initial screening of resumes. This tool analyzes resumes based on role-specific criteria provided by our recruiters to identify potentially strong matches for the role. Importantly, no hiring decisions are made by the AI tool. All decisions about which candidates move forward are made by our human recruiting team after independent review.More information about Gem’s approach to compliance with California FEHA regulations on automated decision systems and New York Local Law 144 can be found on the Gem compliance website.We are committed to transparency and fairness in our hiring practices. If you have questions about how our AI tools work, or would like more information about how your application will be processed, please contact us at talentops@growtherapy.com. If you require an accommodation due to a disability, or have concerns about the use of AI in the hiring process, please also contact us. We are happy to provide assistance or offer an alternative method of participating in the recruitment process.

Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. The Customer First Representative is a hybrid role in which you will handle Calls and Claims while delivering the best customer service in the healthcare industry to our members. Your compassion and customer service expertise combined with our support, training and development will ensure your success. In this role, you play a critical role in creating a quality experience for the callers that you connect with and those that you correspond with. Every interaction gives you that opportunity to improve the lives of our customers and exceed their expectations. You'll spend the majority of your day by responding to calls from our members and help answer questions and resolve issues regarding health care eligibility, claims and payments. You'll also spend a portion of your time reviewing, researching and processing healthcare claims with the goal to ensure that every claim has a fair and thorough review. This position is full time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 AM - 8:00 PM CST. It may be necessary, given the business need, to work occasional overtime and/or weekends. We offer an initial 10 weeks of paid training related to taking calls. The hours during training will be 8:00 AM - 4:30 PM CST, Monday - Friday. Within 6-8 months after the initial call training, you will attend an additional 5 weeks of claims training. Training will be conducted virtually from your home. - Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e., benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)) - Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems - Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member - Review and research incoming healthcare claims from members and providers (doctors, clinics, etc.) by navigating multiple computer systems and platforms and verifies the data/information necessary for processing (e.g., pricing, prior authorizations, applicable benefits) - Ensure that the proper benefits are applied to each claim by using the appropriate processes and procedures (e.g., claims processing policies and procedures, grievance procedures, state mandates, CMS/Medicare guidelines, benefit plan documents/certificates) - Communicate and collaborate with members and providers to resolve issues, using clear, simple language to ensure understanding - Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, member satisfaction, and attendance Qualifications - High School Diploma / GED OR equivalent working experience - Must be 18 years of age OR older - 1+ years of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools - Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications - Ability to successfully complete the Customer Service training classes and demonstrate proficiency of the material - Ability to work any of our full time (40 hours/week), 8-hour regularly scheduled shifts within our hours of operation (7:00 AM - 8:00 PM CST from Monday - Friday) including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work overtime and/or weekends, as needed Preferred Qualifications - 1+ years of experience in customer service call center within the healthcare insurance industry - Experience in working with medical claims processing - Familiarity with medical terminology, health plan documents, OR benefit plan design - Experience with utilizing multiple systems/platforms while on a call with a member Telecommuting Requirements - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills - Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations - Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the current and future needs of the member - Proficient problem-solving approach to quickly assess current state and formulate recommendations - Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon - Flexibility to customize approach to meet all types of member communication styles and personalities - Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience Pay and Benefits Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as: - A comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Role Description As an Accreditation Specialist with Evergreen Nephrology, you are responsible for operations compliance with accreditation and regulatory requirements regarding NCQA. You will be responsible for developing, coordinating, integrating, and monitoring accreditation activities and initiatives in compliance with state and federal regulations. Primary Functions - Collaborate with internal partners to collect data and develop compliance documents/evidence for successful accreditation surveys. - Monitor and maintain comprehensive compliance documents and evidence to ensure successful accreditation survey and ensure adherence to NCQA standards. - Maintain up-to-date records. - Educate staff across the organization regarding accreditation standards and requirements. - Evaluate current practices and identify compliance gaps and recommend solutions to close gaps. - Prepare training materials, reports, and materials to support compliance. - Coordinate accreditation surveys and serve as a point of contact during surveys to ensure all requirements are met. - Act as subject matter expert, handling complex assignments, and may assist training/mentoring department staff. - Regular and reliable attendance. - Other duties consistent with this role, as assigned. Qualifications - Bachelor’s degree and 4 years of experience in managed care environment OR 6 years of work experience in managed care environment. - Managed care environment experience includes one or more of the following areas: audit, health plan operations, compliance or legal. - 2 years Accreditation experience (i.e. NCQA, URAC, Joint Commission, CMS) to include managing survey/review experience. - In-depth knowledge of NCQA standards and accreditation processes. - Knowledge of health care regulatory and legislative process; experience reading and interpreting legislation. - Experience using Total Quality Management (TQM) / Continuous Quality Improvement (CQI) concepts. - Knowledge or experience reviewing accreditation standards and evaluating level of compliance, identifying challenges and proposing solutions. - Knowledge or experience monitoring compliance and managing evidence documents. - Verbal and written communications skills including training skills. - Research and analytical skills. - Experience managing multiple complex priorities, often with limited time frames. - Detail oriented with strong organizational skills and experience meeting deadlines. - Intermediate skills with MS Office Suite of products including Outlook and Teams. - Able to work effectively in a primarily remote environment: - Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps. Cable, Fiber, or DSL connections hardwired to the internet device are recommended. - Evergreen will provide remote employees with telephony applications and equipment to meet the business requirements for their role. - Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Preferred Qualifications - Project Management (PMP) certification. - Ability to think critically and suggest innovative solutions. Compensation The pay range for this role is $75,000 to $85,000 annually. Exact pay is determined based on experience, education, demand for the role, and other role-specific factors. This role is also eligible for an annual bonus. Benefits - Paid time off starting at 4 weeks for full-time employees. - 12 paid holidays per year. - Medical, dental, vision and life insurance, including an HSA with employer match. - Reimbursement for continuing medical education for eligible roles. - A 401(k) program where Evergreen matches up to 4% of contributions after six months of tenure. - Paid parental leave. - A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology.

• Handle all incoming calls in a timely and professional manner • Processing all orders received by phone, fax, or email • Ensure Call Quality consistency with every customer contact • Handle all inquiries requiring investigation and problem solving • Communicate all pertinent client information to colleagues • Participate in all product training sessions • Increase education and awareness of products • Ensure cross-selling and upselling at every opportunity • Conduct outbound calls as required • Interact and communicate with all other departments