Role Description JG Wentworth is seeking a highly organized, detail-oriented Processor to join our Home Equity Cashout (HEC) team. As a Processor, you will play a critical role in guiding customers through the funding process from application to closing, ensuring each application is handled efficiently, accurately, and in compliance with regulatory and company requirements. - Review and evaluate Home Equity Cashout applications for completeness, accuracy, and compliance. - Provide consistent contact with applicants throughout the processing lifecycle, providing timely updates and support. - Coordinate with Home Equity Specialists, Underwriters, title companies, appraisers, and other third-party vendors to obtain required documentation and resolve outstanding conditions. - Collect, review, and analyze financial and property-related documents, including income verification, insurance information, credit reports, appraisals, and title documentation. - Ensure all files meet applicable regulatory requirements, internal policies, and investor guidelines. - Prepare and submit complete application packages for underwriting review and approval. - Actively manage a pipeline of applications, maintaining momentum and ensuring timely progression through each stage of the process. - Coordinate closing activities and assist in facilitating timely funding. - Maintain accurate and up-to-date records within the company's loan origination and workflow systems. - Deliver a high level of customer service while building trust and confidence with applicants. - Participate in ongoing training, coaching, and professional development opportunities. - Consistently meet or exceed individual performance metrics, quality standards, and productivity goals. Qualifications - Bachelor's degree preferred. - Minimum of two years of recent experience in mortgage processing, loan processing, financial services operations, or a related field. - Strong understanding of financial documentation and the ability to analyze information accurately. - Excellent verbal and written communication skills with the ability to effectively interact with customers and internal stakeholders. - Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment. - Strong analytical, critical thinking, and problem-solving capabilities. - High level of professionalism, business acumen, and attention to detail. - Ability to work independently while contributing effectively within a collaborative team environment. - Proficiency with loan origination systems, CRM platforms, and standard business software applications is preferred. Benefits - Opportunities for professional growth and ongoing development. - Ability to make a meaningful impact on our customers' financial journeys. Company Description J.G. Wentworth is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

• Own and evolve Affirm's Vulnerable Customers programme, including policy, procedures, and operational frameworks aligned with FCA Consumer Duty (PS22/9), FG21/1, and CONC • Design and maintain customer identification and flagging frameworks, including taxonomy, severity classification, and case routing workflows • Define and manage the distinction between Vulnerable Customers and Hardship/Breathing Space programmes, ensuring clear eligibility, treatment strategies, and exit criteria • Develop and optimize agent scripts, decisioning guides, and escalation pathways to support sensitive customer interactions and needs-based outcomes • Partner with Operations and Training teams to embed VC practices into agent workflows, onboarding, and QA frameworks • Own metrics, dashboards, and reporting for the VC programme, including KPI/KRI definition and board-level reporting • Serve as the internal SME on Consumer Duty and vulnerability, translating regulatory requirements into actionable operational practices • Monitor regulatory developments (e.g., FCA reviews, Dear CEO letters) and drive gap assessments and program enhancements • Partner with Compliance and Legal to support regulatory engagement, including supervisory requests and policy interpretation • Lead governance of the VC programme, including risk management, control frameworks, and audit readiness • Drive cross-functional execution with Data, Product, and Engineering to ensure accurate system capture, reporting, and scalability

• Build and launch a new fraud prevention and risk mitigation division, including strategy, market positioning, and resource planning • Develop and deliver fraud prevention products, advisory services, and solutions for financial institutions • Partner cross‑functionally with product, technology, and client teams to design and implement solutions • Serve as a trusted advisor to executive‑level clients, balancing fraud risk, member experience, and regulatory requirements • Establish and manage strategic partnerships and third‑party solution providers • Recruit, mentor, and lead a high‑performing team, fostering innovation and accountability • Drive adoption of fraud prevention technologies, including data analytics and digital authentication tools • Ensure compliance with regulatory standards and industry best practices for credit unions and community banks • Represent the organization as a thought leader at industry events and client forums

Role Description The Vice President of Risk Mitigation Solutions will lead the creation and growth of a new fraud prevention business line serving credit unions and community banks. This executive role is ideal for a strategic, hands-on leader with deep fraud and payments expertise who can translate complex risk challenges into scalable, client-facing solutions. Key Responsibilities - Build and launch a new fraud prevention and risk mitigation division, including strategy, market positioning, and resource planning - Develop and deliver fraud prevention products, advisory services, and solutions for financial institutions - Partner cross-functionally with product, technology, and client teams to design and implement solutions - Serve as a trusted advisor to executive-level clients, balancing fraud risk, member experience, and regulatory requirements - Establish and manage strategic partnerships and third-party solution providers - Recruit, mentor, and lead a high-performing team, fostering innovation and accountability - Drive adoption of fraud prevention technologies, including data analytics and digital authentication tools - Ensure compliance with regulatory standards and industry best practices for credit unions and community banks - Represent the organization as a thought leader at industry events and client forums Qualifications - 10+ years of experience in fraud prevention, risk management, or related roles within financial services - 10+ years working with credit unions, community banks, or similar institutions, including regulatory and compliance knowledge - Proven experience building and scaling new business lines, products, or advisory services - 10+ years of people leadership and management experience - Bachelor’s degree in Business, Finance, Information Technology, or related field (advanced degree preferred) - CFE certification preferred Requirements - Deep fraud, payments, and FinTech expertise - Experience with solutions, product, or advisory service delivery - Executive-level, client-facing communication skills - Strong cross-functional leadership and ownership mindset - Sales or revenue-influencing experience a plus Benefits - $190,000 base + benefits (bonus potential)