Role Description AllOne Health is currently seeking an Intake Specialist to work remotely. This is a full-time, non-exempt position working Monday-Friday 3:00 PM - 11:30 PM EST. This is an entry-level position. AllOne Health’s EAP provides a number of services to clients, including: - Behavioral consultation - Counseling - Crisis intervention - Clinical referrals - Resource information - Case management The EAP Intake Specialist will: - Answer initial calls from clients initiating services - Assess the caller’s needs - Input demographic information into the EAP Expert database system - Transfer clients to on-staff counselors if they are in emotional distress or require clinical expertise - Find appropriate resources for clients - Connect clients to affiliate providers or EAP clinical staff for services Qualified candidates will: - Be capable of using IT support applications - Exhibit strong customer service skills - Demonstrate excellent common sense and good judgment - Be flexible with break and lunch times due to high call volume - Be comfortable working in a team environment - Be flexible with day-to-day job assignments Salary Range: $16.00 - $17.30 per hour. Qualifications - Excellent IT applications and database skills set - Outstanding interpersonal, communication, organizational, and problem-solving skills - Professional call center/scheduling experience a plus - Must have a reliable internet connection with a minimum download speed of 50Mbps and 10Mbps upload stream - Strong customer service commitment - Requisite experience with Microsoft Outlook & Office programs Requirements - Remain actively logged into on-call telephone queues as assigned - Use frontline customer service skills to determine the needs of clients - Screen for safety issues, domestic violence, substance abuse, and other high-risk considerations - Complete EAP Intake Forms in the EAP Expert database system - Assign EAP staff or affiliates to client cases when appropriate - Connect clients to affiliate providers or EAP staff professionals for services - Provide general information and referrals to subject matter experts - Demonstrate sensitivity to confidentiality and customer service needs Benefits - Immediate Medical, dental, and vision insurance - Paid time off - 401(k) retirement program with company match - Flexible Spending Accounts (FSA) - Company paid Life and Disability insurance programs - Employee Assistance Program (EAP)

Role Description Under general supervision and direction, the Business Care Specialist I serves as a consultative sales and service expert for business customers. This role resolves customer inquiries, escalations, and billing issues while proactively identifying opportunities to upsell, cross-sell, and recommend tailored solutions that align with the customer’s overall business needs. - Deliver high-quality, end-to-end customer support by resolving inquiries, escalations, and billing issues accurately and efficiently. - Act as a trusted advisor, uncovering customer needs through effective discovery and recommending the most appropriate products, services, and solutions. - Identify and execute upsell and cross-sell opportunities that enhance the customer’s experience, value, and long-term relationship with the company. - Ensure a seamless customer experience by coordinating service changes, installations, and post-installation support. - Own the customer interaction, resolving the reason for the call while expanding the conversation to address broader business needs. - Maintain accurate account documentation and leverage systems like Salesforce and ACP to track, manage, and optimize customer interactions and sales outcomes. - Collaborate with cross-functional teams to resolve complex issues and deliver integrated solutions. - Meet or exceed performance metrics, including revenue generation, conversion rates, customer satisfaction, and resolution time. - Demonstrate strong problem-solving, communication, and multitasking skills in a fast-paced, customer-first and sales-driven environment. Qualifications - High school diploma or equivalent. - 1-2 years of customer service or call center experience. - Experience supporting business-level (B2B) customers, preferred. - Proficiency with CRM and billing systems, including Salesforce and ACP. - MATHEMATICAL SKILLS - Ability to calculate figures and amounts such as discounts, prorations, and percentages. - LANGUAGE SKILLS - Ability to read and comprehend simple instructions and short correspondence. Ability to write simple correspondence with accurate grammar. Ability to articulate both, written and oral, information to customers, clients, and other associates of the organization. - REASONING ABILITY - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. - Strong customer service skills with emphasis on phones and data entry preferred. - Ability to multi-task in a fast-paced environment with high autonomy, accountability, and reliability. Benefits - Medical, dental, and vision plans – start when you start! - Life insurance (self, spouse, children) - Paid time off (vacation, holiday, and personal/sick days) - 401(k) - 100% company match (match program starts immediately, up to 5% of eligible compensation) - Group Legal plan with Identity Theft Protection - Tuition reimbursement (up to $5,250 on 1st year) - Annual community support to various organizations across the U.S. - Associate recognition & awards programs - Advancement opportunities - Collaborative work environment

• Work collaboratively with the clinical team and founders to improve our cutting edge digital care delivery model and develop patient retention strategies. • Take pride in delivering high quality care for patients going through our cardiac rehab program and our clinical studies. • Be knowledgeable of our different clinical programs, protocols, and policies. • Improved patient engagement and conversion rates through targeted outreach to highlight program progress, addressing concerns, and reinforcing program benefits. • Utilize motivational interviewing to address various financial/exercise barriers to continued participation in our program. • Provide support to our patients, empowering them to be accountable and take ownership of their rehabilitation. • Work collaboratively with our technology team to support a smooth experience for our patients and clients. • Be willing to do whatever it takes to ensure a great, engaging rehab experience for our patients.

Role Description Bist du bereit, in die Welt des Energiemarketings einzutauchen und deine Karriere auf das nächste Level zu bringen? Bei MNOPLUS Marketing GmbH, einem dynamischen Unternehmen im Herzen von Bochum, suchen wir eine*n engagierte*n Energie-Spezialist*in für den B2B-Bereich im Großkundensegment für E.ON. Mit einem Team von 40 motivierten Kolleg*innen bieten wir innovative Marketinglösungen für den Energiesektor an und helfen unseren Kund*innen, ihre Energiekosten effizient zu managen. - Kontaktieren von potentiellen Großkunden über diverse Kanäle (vorrangig Außendienst, Telefon, E-Mail). - Analyse der Energiebedarfe von B2B (Groß)-Kund*innen und Identifikation von Optimierungspotentialen. - Erstellung eines auf die Bedürfnisse des Unternehmens abgestimmten und individuellen Angebotes sowie entsprechende Vertragsverhandlungen. - Persönliche Betreuung des gesamten Prozesses bis zum Vertragsabschluss. Qualifications - Erfahrung im B2B-Vertrieb, idealerweise im Energiesektor - Kommunikationsstärke und Verhandlungsgeschick - Sicherer Umgang mit MS Office und CRM-Systemen - Reisebereitschaft innerhalb der Vertriebsregion (Nord-, Ost- und Süd-Deutschland) - Fließende Deutschkenntnisse in Wort und Schrift Benefits - Spannende und abwechslungsreiche Aufgaben in einem dynamischen Umfeld - Ein motiviertes und engagiertes Team - Raum für Eigeninitiative und persönliche Weiterentwicklung - Attraktive Vergütung und Benefits (z. B. Jobrad, Yogastunden, Mitarbeiterrabatte...) - Flexible Arbeitszeiten - Regelmäßige Teamevents Company Description MNOPLUS - wir verkaufen Energie!