Patient Retention Specialist
Location
United States
Posted
14 days ago
Salary
$20 - $27 / hour
Seniority
Junior
Job Description
Patient Retention Specialist
Carda Health
• Work collaboratively with the clinical team and founders to improve our cutting edge digital care delivery model and develop patient retention strategies. • Take pride in delivering high quality care for patients going through our cardiac rehab program and our clinical studies. • Be knowledgeable of our different clinical programs, protocols, and policies. • Improved patient engagement and conversion rates through targeted outreach to highlight program progress, addressing concerns, and reinforcing program benefits. • Utilize motivational interviewing to address various financial/exercise barriers to continued participation in our program. • Provide support to our patients, empowering them to be accountable and take ownership of their rehabilitation. • Work collaboratively with our technology team to support a smooth experience for our patients and clients. • Be willing to do whatever it takes to ensure a great, engaging rehab experience for our patients.
Job Requirements
- Minimum 1+ years of relevant clinical experience and top performance working as an Exercise Physiologist in Cardiopulmonary Rehab.
- Strong proficiency working with mobile technology - you will be helping guide patients through our digital health programs including troubleshooting their technology issues with wearables and tablets.
- Proficiency in excel for data tracking.
- Great interpersonal skills that foster a caring environment for patients.
- Diligence and organization with the ability to create and adhere to repeatable processes.
- Ability to perform with little direction in a high-growth, early stage startup (ie self-driven).
- Bachelor’s Degree in Exercise Physiology, Master's Degree Preferred.
- ACSM-CEP certification preferred.
- Bonus Points: Sales or personal training experience
- Spanish language proficiency.
- Experience working in clinical studies.
- Remote work experience.
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