• Oversee new business administration • Drive process optimisation and automation • Support scheme renewals • Own policy event administration • Manage customer interaction as part of support function • Drive strategic projects and lead initiatives

Role Description We are seeking a high-energy, ambitious Operational Excellence (OpEx) Coach to drive end-to-end frontline transformations across our EMEA customer base. This is not a desk job or a standard 40-hour work week. You will spend 90% of your time on the factory floor, coaching everyone from frontline operators to plant leadership on how to win using the Redzone platform. You will simultaneously manage 5 to 6 customer accounts across their 90-day engagement cycles, spending intense, targeted 4-week physical onsite deployments with each. Note: Out of the three open vacancies, one specific position prefers full professional fluency in Mandarin alongside English to support our expanding APAC manufacturing footprint. Key Responsibilities - Drive Behavior Change: Coach, mentor, and influence frontline operators, supervisors, and plant managers to adopt Lean behaviors and maximize the Redzone platform. - Execute Onsite Deployments: Lead intensive, hands-on onsite implementations, managing multiple customer accounts through high-stakes, fast-paced transformation cycles. - Deliver Measurable ROI: Partner with plant leadership to challenge the status quo, tackle difficult site cultures, and unlock immediate productivity and efficiency gains. - Facilitate Kaizen & Lean Rituals: Run shop-floor continuous improvement events, coaching teams on Lean, Six Sigma, TPM, and Operational Excellence frameworks. Qualifications - Proven Factory Leadership: Substantial hands-on experience as a Plant Manager, Production Manager, Continuous Improvement/Lean Leader, or Manufacturing Consultant. You must have run a shop floor, not just contributed to it. - Industry Domain Expertise: Deep roots in manufacturing sectors; experience in Food & Beverage or CPG is highly preferred, though Automotive experience is valued. - Demonstrated Agility & Growth: A proven track record of career progression and adaptive flexibility, ideally shown through successful transitions across different manufacturing environments every 2–3 years. - Uncompromising Travel Flexibility: Willingness and hunger to sustain ~90% travel (away from home Monday morning through Friday night, minimum 42 weeks a year). - Language Skills: Full professional fluency in English is required for all roles. Fluency in Mandarin is desired for the specialized APAC support vacancy. - Expert Communicator: Exceptional presence with the confidence to challenge senior executives and inspire frontline operators alike. Requirements - Location: Remote (EMEA Field-Based) - Travel: ~90% (Minimum 42 weeks/year, Monday–Friday field travel) - Compensation: £70,000 – £85,000 base salary + quarterly bonuses + car allowance Benefits - Equal Opportunity Employer: We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

• Support both internal and external customers. • Assist with inbound and outbound call activities, email, and chat to existing and prospective customers. • Report to the Operations Services Manager I. • Collaborate with other departments both in Santiago and Boston office. • Achieve and maintain SLA targets on operations services. • Handle inbound and outbound communications to Forward Financing’s mainline. • Go above and beyond, taking upon continuous improvement initiatives. • Carry a positive and energized approach when interacting with customers and partners. • Meet and exceed departmental key performance indicators and service level agreements.

At Zerigo Health, we’re changing what it means to live with a chronic skin condition. Millions of Americans with psoriasis and eczema face a broken system — months-long waits for care, treatments that don’t stick, and costs that spiral out of control. We’re fixing that. Zerigo’s platform combines an FDA-cleared smart home device, AI-driven personalized care plans, and real human support to deliver clinical-grade dermatology care where people actually live — at home. Our results speak for themselves: 88% clinical success rates, 73% treatment adherence, and over $10M in savings generated for every 1,000 members on our platform. We’re a fast-growing, mission-driven team at a pivotal moment. We are energized by hard problems, improving things along the way to benefit our members and each other. If you are motivated by meaningful work and the prospect of building something that genuinely improves people’s lives, you’ll fit right in here. ABOUT THE ROLE The Manager, Commercial Operations is a connective role on Zerigo’s go-to-market team — spanning sales enablement, client implementation, account management support, and commercial analytics. This person ensures that sellers, channel leaders, and customer success partners have the tools, materials, and insights they need to win and retain business. This role rewards someone who is equally comfortable in a spreadsheet and a slide deck — one day pulling together pipeline data and performance reporting, the next coordinating an implementation launch or building a client presentation. The ideal candidate moves fluidly between analytical and operational work, thrives in a startup environment, and takes pride in making the people around them more effective. CORE DELIVERABLES Sales Enablement & Pre-Sales Support - Develop, maintain, and continuously improve sales materials including pitch decks, proposals, opportunity assessments, and program overviews for prospective clients. - Coordinate and support introductory meetings and presentations with prospective clients, ensuring materials and logistics are prepared and aligned with the sales strategy. - Serve as a central resource for sales enablement content, organizing and managing a library of approved materials accessible to the broader go-to-market team. - Assist in drafting client communications, preparing background research, and ensuring timely follow-up throughout the sales cycle. Implementation & Onboarding Coordination - Develop and manage comprehensive implementation plans for new clients, ensuring seamless onboarding and successful launch. - Quarterback cross-functional implementation workflows, coordinating across clinical, operations, analytics, and client-facing teams to meet launch milestones. - Act as a point of contact during implementation, proactively addressing issues and escalating as needed to ensure client satisfaction. Account Management Enablement - Produce standard content and data packages for monthly and quarterly client business reviews, enabling channel leaders and customer success managers to run high-quality client meetings. - Monitor account performance across the portfolio — tracking utilization, member engagement, and contract KPIs — and surface actionable insights to the team. - Gather client feedback to inform product improvements and operational enhancements, closing the loop with internal stakeholders. Commercial Analytics & Sales Operations - Produce data-driven reports and pipeline analyses to support the go-to-market leader, including funnel summaries, opportunity assessments, and performance tracking. - Lead and facilitate cross-functional deal team approval workflows, ensuring alignment across legal, finance, clinical, and operations prior to deal close. - Manage the contract and agreement process for new business, including coordinating redlines, tracking contract status, and maintaining documentation in Salesforce. - Maintain accurate and up-to-date records across CRM and project management platforms to ensure visibility into deal status and pending action items. - Support the go-to-market leader with preparation for internal and external meetings, including Board presentations, investor updates, and weekly team reviews. - Identify opportunities to streamline and improve commercial processes, contributing to a more scalable and efficient operation. REQUIRED QUALIFICATIONS - 5+ years of professional experience in a sales enablement, sales operations, client success, implementation, or go-to-market operations role, preferably in healthcare or a related field. - Demonstrated ability to develop polished, compelling sales materials and client-facing content independently. - Strong project management and organizational skills, with experience managing multiple workstreams and deadlines simultaneously. - Ability to independently pull, analyze, and present data findings to sales leadership in a clear and structured way. - Experience supporting contract management processes and coordinating cross-functional approvals. - Proficiency with CRM platforms such as Salesforce, and comfort with tools such as PowerPoint, Word, and Excel. - Dedication to learning and using AI to enhance your insights and storytelling. - Excellent written and verbal communication skills, with a high degree of attention to detail. - Proactive, self-directed work style with a track record of operating effectively in ambiguous, fast-moving environments. IDEAL BACKGROUND Backgrounds in healthcare consulting, go-to-market operations, or client-facing roles at digital health companies translate especially well to this position. What matters most is comfort building processes from scratch, a bias toward action, and the ability to move seamlessly between data and storytelling in a fast-moving environment. Experience navigating the intersection of analytics, sales support, and implementation — and a comfort with building processes from scratch rather than inheriting them — will set candidates apart. Candidates who are strong analytically will excel at building and automating reporting workflows and translating data into operational recommendations. Candidates with deep project management and content experience will stand out through their ability to organize complex processes, produce high-quality materials under tight timelines, and keep cross-functional teams aligned and on track. PREFERRED QUALIFICATIONS - Early-stage startup experience - Experience working in a digital health or healthcare services company - Familiarity with health plan, employer, or health system sales processes - Experience with Salesforce - For the analytics-oriented track: experience building dashboards, automated reports, or BI tools; comfort with Excel/Google Sheets modeling and data visualization - For the content/PM-oriented track: experience managing complex implementation plans and producing board- or executive-level presentation materials We want to hear from you! To apply, email careers@zerigohealth.com with "Commercial Operations Manager" in the subject line.