Role Description As the client’s operations undergo modernization and a brand-new ERP system integration, they are seeking a self-starting and detail-oriented ERP & Order Allocation Coordinator. This is a critical, pivotal role operating at the intersection of logistics, sourcing, and commercial teams. You will own the day-to-day order allocation process, run inventory matching models, and act as a systems champion. This position requires an analytical mindset capable of navigating manual data challenges, managing exceptions, and ensuring data integrity between our sales channels and our new ERP environment. Work Hours: Closer alignment with European time zones (to maintain close daily collaboration with the Line Manager) Work Set-up: Remote Holiday Observance: US Holidays What you’ll do - Order Allocation & Inventory Matching: Run weekly reports to match incoming factory production and sea freight inventory against open customer sales orders on a first-come, first-served basis. - Cross-Functional Liaison: Coordinate closely with internal Sales and Customer Support teams to review unallocated orders and adjust allocation priorities based on commercial risks. - Financial Control Verification: Share verified allocation reports with the Finance team to confirm full payment validation before releasing orders for shipment. - Warehouse Handover: Deliver confirmed, finalized allocation lists to the US warehouse operations team so they can accurately schedule pick-and-pack fulfillment workflows. - Data Synchronization & Integration Overhaul: Actively investigate, audit, and troubleshoot manual data sync errors, stuck EDI/APIs, and open historical orders between the e-commerce storefront (Shopify) and the ERP system. - ERP Key User Support: Invest custom training hours to master the system's architecture, shortcuts, and capabilities to pull clean data extracts and build operational reports for management. Qualifications - 2–3+ years of professional experience in logistics, supply chain coordination, or order management. Backgrounds limited strictly to customer service will not be considered. - Mandatory hands-on experience navigating and operating within an established ERP environment (e.g., SAP, Oracle, NetSuite, or similar). Must possess a solid understanding of system permissions, documentation pathways, and segregation of duties. - Experience with Cin7 is highly preferred but not mandatory. - Prior familiarity with back-end e-commerce order management processes and platform logic (such as Shopify) is a major asset. - High level of autonomy and a "no-nonsense" problem-solving attitude. - Must be a proactive communicator who understands the commercial impact of operational data changes. Nice to Have - Direct experience working within a fast-growing Direct-to-Consumer (DTC) startup environment. - Prior exposure to modern ERP system implementation or software migration projects. What You'll Own - The data integrity and closure loop of sales orders across e-commerce channels and the core ERP platform. - The accuracy and weekly delivery of the Master Order Allocation report to commercial and logistics stakeholders. - System exception management, identifying processing bottlenecks, and escalating integration anomalies. Hiring Process We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey. Benefits - At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. - Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience. - Employee as our biggest asset: We are genuinely invested in our people’s career and welfare. - Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home. - Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.

• Assist in the preparation of documentation for audits and other compliance needs • Collaborate with team members on special accounting projects as needed, which may include working with our Chief Accounting Office and FP&A team directly to research technical accounting matters and prepare budget analysis • Support other ad hoc projects from various internal teams

• Support day-to-day relationships with a defined set of client accounts, partnering with Account Management and other CE colleagues. • Educate customers to ensure adoption and optimal usage of CE’s offerings. • Track key deliverables, follow up on open items, and ensure client and internal stakeholders are aligned on next steps and timelines. • Maintain accurate records of contacts, meetings, usage notes, and renewal dates in CRM and internal systems. • Prepare materials for client meetings, including account summaries, usage reports, and presentation content. • Monitor engagement and basic account health indicators, and flag notable changes to senior team members. • Help respond to client requests by coordinating with Insights, Product, Data, and Support to get timely and accurate answers. • Contribute to client-facing resources such as guides, FAQs, and onboarding checklists that help users adopt CE more quickly. • Identify ways to streamline workflows and improve internal processes, tools, and documentation within the Client Success and Account Management teams.

Role Description Responsible for leading the evaluation and assessment of complex mortgage loan applications, ensuring alignment with company policies, investor guidelines, and regulatory requirements. Serves as a subject matter expert, providing guidance on risk analysis and underwriting best practices. - Thoroughly review and analyze complex loan applications, including borrower creditworthiness, income, assets, and property valuations, applying advanced judgment to mitigate risk. - Make high-level underwriting decisions on approvals, counteroffers, or denials based on nuanced risk factors and long-term portfolio impact. - Ensure all underwriting activities adhere to company policies, federal and state regulations, and investor requirements, and proactively identify compliance gaps and recommend improvements. - Act as a resource for junior underwriters and team members by providing training, guidance, and feedback to enhance underwriting quality and consistency. - Communicate effectively with loan officers, processors, and management to resolve complex issues, negotiate conditions, and maintain transparency throughout the loan process. - Anticipate and address challenges in the underwriting process by offering innovative solutions that meet business objectives while managing risk. - Stay informed on market trends, regulatory changes, and new product developments, and contribute to policy updates and process enhancements. - Perform special projects, and additional duties and responsibilities as required. Qualifications - Bachelor's degree (or equivalent) in finance, business, or similar; OR associate degree and two (2) years of experience in functional area; OR high school diploma (or equivalent) plus four (4) years of experience in functional area. - Additional three (3) years+ of progressive experience in functional area. Requirements - Proven skills and experience with mortgage underwriting functions. - Advanced understanding of multiple loan products. - Proven experience with Microsoft Office 365 and the following technology: Encompass. - Willingness to pursue continuing education, certifications, etc. as applicable to advancing in the organization. - Analytical and problem-solving skills. - Interpersonal and communication skills with the ability to speak confidently. - An ability to thrive in a fast-paced environment where priorities change daily, and where employees wear many hats. - Detail-oriented with the ability to think "outside the box" and prioritize tasks and decisions in a timely manner. - Self-directed, yet effective working as part of a collaborative team. - Responsive and customer-focused with a demonstrated use of professional judgment. Benefits - Health, Dental, Vision, & Life Insurance - Financial Wellness Planning & Coaching - Counseling Support Services & Resources - Paid Parental Leave - Pet Insurance - 401K Match - Employee Bank Accounts with Quontic - Generous Paid Time Off