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Consumer Edge logo
Consumer Edge

Consumer data solutions for everyone from public and private investors to corporate decision makers and strategists

Associate Client Success Manager – Financial Services

Financial Planning and AnalysisFinancial Planning and AnalysisFull TimeRemoteMid LevelTeam 51-200Since 2009H1B SponsorCompany SiteLinkedIn

Location

New York

Posted

19 days ago

Salary

$80K - $110K / year

Seniority

Mid Level

Bachelor Degree3 yrs expEnglish

Job Description

Associate Client Success Manager – Financial Services

Consumer Edge

• Support day-to-day relationships with a defined set of client accounts, partnering with Account Management and other CE colleagues. • Educate customers to ensure adoption and optimal usage of CE’s offerings. • Track key deliverables, follow up on open items, and ensure client and internal stakeholders are aligned on next steps and timelines. • Maintain accurate records of contacts, meetings, usage notes, and renewal dates in CRM and internal systems. • Prepare materials for client meetings, including account summaries, usage reports, and presentation content. • Monitor engagement and basic account health indicators, and flag notable changes to senior team members. • Help respond to client requests by coordinating with Insights, Product, Data, and Support to get timely and accurate answers. • Contribute to client-facing resources such as guides, FAQs, and onboarding checklists that help users adopt CE more quickly. • Identify ways to streamline workflows and improve internal processes, tools, and documentation within the Client Success and Account Management teams.

Job Requirements

  • Bachelor’s degree in Finance, Business, Economics, or a related field
  • One to three years of experience in a client-facing environment role, ideally in financial services
  • A collaborative and team-oriented working style, with a strong focus on client engagement, adoption, and long-term relationship growth.
  • Expertise with Excel, PowerPoint, and Salesforce; Hubspot is a plus.
  • Strong verbal and written communication skills and comfort working with professional, detail-oriented stakeholders.
  • Analytical mindset with the ability to interpret data, spot patterns, and support clear recommendations.
  • Strong organization and time management skills with the ability to manage multiple tasks and accounts concurrently.
  • Eagerness to learn CE’s products, data, and client use cases in depth.

Benefits

  • 401(k) match
  • Paid parental leave
  • Flexible and generous time off
  • Work from home flexibility
  • Vibrant work environment conducive to professional growth and innovation

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Job Closed