• Collect honest reader feedback and evaluate the overall reading and purchasing experience • Provide constructive feedback on the content of books and eBooks • Receive and keep the latest books and eBooks free of charge

• Collaborate with engineering, product, customer support, data, etc • Ability to provide production support to the CX support team • Review requirements, specifications, and technical design documents to provide timely and meaningful feedback • Estimate, prioritize, plan, and coordinate testing activities • Work with Developers and Product Managers to develop a complete test plan for assigned projects • Manual, API and Automation testing • Identify, record, document thoroughly, and track bugs • Perform thorough regression testing when bugs are resolved • Coordinate and participate in code deployment • Learn processes and systems between and within departments that rely on technology, and look for opportunities for improvement.

• This is a hands-on testing position which requires deep knowledge and understanding of all aspects of planning, developing and executing Front-end as well as Back-end Quality • Ensure a successful data conversion and implementation of CRM system, which includes CRM Integration Testing, Data Quality and Integrity testing, Usability (Functional and Performance) Testing etc. Be an advocate for Quality in their scrum team while driving and implementing best practices • Must poses strong analytical and critical thinking abilities • Must be motivated and self-driven • Responsible for planning and executing manual and automated testing activities on new and existing products to ensure that they meet the Business, Functional and Technical specifications and maintain high overall product quality • Interface with Product Owners, Business Analysts, Software Developers, End Users and Scrum Masters to deliver products with quality and on schedule • Review business requirements, functional specifications, use cases, design, and architecture documents in order to create effective, value-add test plans • Test and monitor the full ETL pipeline from source systems to CRM system to ensure integrity and accuracy of data has been maintained • Identify issues in data, application configurations and screen designs, report and oversee issue resolution • Become an expert in business rules, system functionality and CRM process and architecture • Develop and maintain best-in-class regression automation test suite • Independently develop, modify, and execute test plans based on requirements and design documents • Provide estimates and timeframe necessary for testing a project to ensure a high-quality implementation • Provide concise and consistent status reporting • Collaborate with external teams on root cause analysis, identify, track and report defects • Maintain close interaction with business and technical peers during the project life cycle • Ensuring proper traceability from requirements to test artifacts • Actively participate in requirements and code reviews, drive improvements in scrum delivery • Stay ahead of emerging technologies and testing approaches • Assist leadership with defining and improving the overall QA and SDLC process

• Develop, maintain, and improve manual and automated test cases for NIRIS baselines • Execute functional, regression, integration, system, and release testing • Build, maintain, and refactor automated test scripts using frameworks such as Robot Framework, Playwright, Selenium, or Cypress • Support test automation frameworks within the NATO Software Factory (Azure DevOps / GitLab CI/CD) • Perform interface and interoperability testing for tactical data links and external systems (Link 16, JREAP, OTH-Gold, DIS, VMF, AIS, CESMO, etc.) • Prepare test data and support test-event preparation (e.g., CWIX, customer visits) • Log, track, retest, and verify defects using Jira / Zephyr or equivalent • Produce and maintain test documentation: test plans, test cases, execution reports, regression reports, release readiness inputs • Participate in Agile ceremonies (sprint planning, daily stand-ups, sprint reviews, retrospectives) • Provide test evidence, KPIs, and release recommendations to support acceptance and governance decisions • Proactively identify risks, blockers, dependencies, and process improvements