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Macy's is one of the premier iconic retailers of the United States with approximately 870 stores across the U.S. and its territories. In addition to the Macy's banner, the publicly
Manager, Project Management System
Location
United States
Posted
6 days ago
Salary
$67.6K - $112.6K / year
Seniority
Lead
No structured requirement data.
Job Description
Manager, Project Management System
Macy's
Role Description The Manager, Project Management System oversees Macy’s Project Management platform—also known as the Tango ecosystem—across Macy’s, Inc., with a primary focus on Tango functionalities. This role manages all system components, including project management, bidding, and financial functions, as well as integrations with related accounting systems. - Manage the Tango technical help desk, including supervision of one or two colleagues and oversight of the Tango section within the ServiceNow ticketing system. - Collaborate closely with Capital Control partners to ensure stable capital integration processes within the Tango ecosystem and to troubleshoot issues as they arise. - Drive ongoing system development and improvements while maintaining day-to-day operational stability. - Lead Tango training and maintain up-to-date training materials for new hires, refresher sessions, and changes resulting from system enhancements. - Test and approve all system updates and patches in the Tango pre-production environment before they move to production. - Communicate and coordinate effectively with users across the Macy’s, Inc. enterprise, as well as internal subject matter experts and external consultants connected to the Tango ecosystem. - Lead system improvement initiatives with Store Environment process management, focusing on increasing efficiency and minimizing user impact. - Demonstrate strong problem-solving skills, a solution-oriented mindset, and the ability to manage a high volume of work while adapting to changing priorities. - Lead the Macy’s Tango team in maintaining and enhancing the Tango ecosystem. - Provide regular updates and insights to senior executives. - Partner with the Macy’s ServiceNow help desk team to resolve issues raised by internal and external Tango users. - Identify when additional user training, updated training materials, or system corrections are needed, distinguishing between system issues and user errors. - Maintain the pre-production environment and test all updates, fixes, and enhancements prior to releasing them into production. - Demonstrate regular, dependable attendance and punctuality. - Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. - In addition to the essential duties mentioned above, other duties may be assigned. Qualifications - Proficient in managing and optimizing web-based (SaaS) project management platforms, including scheduling, bidding, and financial functions. - Skilled at maintaining system stability, managing integrations with related platforms, and diagnosing root causes of system issues. - Demonstrates the ability to enhance system efficiency, drive process improvements, and ensure seamless day-to-day operations. - Experienced in leading pre-production testing, validating updates and patches, and ensuring accuracy before deployment to production. - Effective at partnering across Store Environment, Capital Control, Technology, Procurement, Logistics, Risk Management, and Real Estate to resolve issues and deliver system enhancements. - Capable of developing and maintaining training materials, leading user education efforts, and overseeing technical help desk support. - Adept at presenting updates to senior leaders, communicating clearly with system users, and navigating conversations with internal and external partners. - Strong ability to assess issues, balance competing priorities, and manage a high volume of tasks in a fast-paced environment. - Operates effectively with minimal supervision, demonstrating high initiative, organization, and adaptability in a remote setting. Requirements - Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply. - Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. - Occasionally required to move about the workplace and reach with hands and arms. - Requires close vision. - Able to work a flexible schedule based on department and company needs. Benefits - Dynamic, inclusive environment with competitive pay and benefits. - Comprehensive health and wellness coverage. - 401(k) match to invest in your future. - Paid time off and eight paid holidays. - Continuous learning and leadership development opportunities. - Merchandise discounts. - Performance-based incentives. - Annual merit review. - Employee Assistance Program with mental health counseling and legal/financial advice. - Tuition reimbursement.
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