This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Strategic Account Manager is responsible for managing and developing key client accounts to drive business growth and achieve revenue targets. They build strong relationships with strategic clients, understand their business needs, and deliver tailored solutions. They also collaborate cross-functionally with sales, marketing, and product teams to ensure client satisfaction and long-term partnership success, while monitoring market trends and competitor activities to identify new opportunities and mitigate risks. The Strategic Account Manager oversees contract negotiations and renewals, ensuring alignment with company objectives. Qualifications - 4 Year/Bachelor’s Degree - 5 years B2B sales or account management experience - At least 3+ years managing enterprise or strategic accounts - Proven success driving renewals, upsell, and retention in complex environments Requirements - Experience navigating multi-stakeholder, executive-level sales cycles - Strong forecasting and CRM discipline (Salesforce or equivalent) - Strategic, consultative selling mindset - Executive-level communication and presentation skills - Strong negotiation and deal orchestration capabilities - Ability to align product value to long-term business outcomes - High attention to detail and proactive risk management Benefits - Travel Requirements: Less than 25% Company Description Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience. Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. - Leading language services provider combining patented technology with human-centric solutions - Striving to increase accessibility and inclusion through communication solutions - Offering call captioning, video relay services, sign language and spoken language interpreting, translation, real-time captioning, and post-production language services - Impact vision extending to enhancing generational wealth and inclusive workplaces - Employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct

• Serve as the main point of contact for assigned clients, ensuring a smooth transition from sales through onboarding and continued support throughout the policy term and renewal cycle • Manage a portfolio of client accounts by responding to inquiries, processing policy changes, and resolving issues efficiently and professionally • Collaborate with underwriters, carriers, and internal teams to coordinate account activity and ensure a consistent, high-quality client experience • Conduct proactive outreach ahead of renewals to review coverage, assess business changes, and recommend appropriate adjustments to maintain retention and satisfaction • Identify cross-selling and referral opportunities by understanding clients’ business goals, risk profiles, and evolving coverage needs • Maintain accurate client data and documentation in HubSpot, AMS, and related systems to ensure data integrity and visibility into the book of business • Partner with sales, service, and carrier teams to streamline processes, enhance communication, and drive operational efficiency • Stay informed on Veracity Insurance product offerings, carrier underwriting guidelines, and industry best practices to provide informed, consultative guidance • Adhere to all licensing, regulatory, and company standards to ensure compliance and operational excellence • Required to perform other duties as requested, directed, or assigned

• Managing assigned accounts and maintaining regular client communication • Responding to customer needs and achieving strategic account objectives • Building long-term client relationships and driving sales • Developing new accounts and expanding existing relationships • Selling through multiple channels including government, multi-channel, and distribution/retail • Serving as a technical product expert and recommending system solutions • Closing complex technical sales

• Develop a plan to increase company brand position in assigned territory • Make planned dealer/customer sales calls and chronicle the discussions and outcomes in CRM system • Demonstrate equipment and provide product application learning opportunities • Facilitate customer and dealer engagement, assisting with deal structure and customer proposal development • Advise customers and dealers to help develop their robotics business and achieve sales and market share growth goals • Accurately forecast with assigned dealers for all finished goods/aftermarket parts requirements, and national account sales • Monitor dealer inventory levels and drive business adjustments as required • Represent Husqvarna Robotics at trade, industry, and dealer shows