• Direct the end-to-end O2C portfolio with a relentless focus on operational uptime. You aren't just tracking milestones; you are identifying bottlenecks and implementing rapid-response solutions to keep the business moving. • Conduct targeted market research to benchmark our O2C performance. You’ll translate industry "best practices" into practical, internal roadmaps that drive measurable ROI. • Generate insights and recommend action to leadership by monitoring and analyzing core business metrics. • Serve as the definitive Subject Matter Expert for daily O2C operations. You will use your deep process knowledge to conduct impact analysis on the fly, ensuring agile pivots don’t break downstream workflows.

• Lead strategic projects using agile methodologies (Scrum and/or Kanban). • Conduct agile ceremonies (sprint planning, review, retrospective, daily stand-up, refinement). • Act as a facilitator between technical teams and business areas. • Work with Azure DevOps Boards to manage backlog, sprints and metrics. • Support prioritization together with Product Owners and global stakeholders. • Monitor performance indicators, risks and dependencies. • Facilitate technical discussions with data teams (engineering, analytics, governance). • Ensure alignment between domain strategy and project execution. • Proactively remove impediments.

• Watch meeting recordings (or attend live when needed) • Distill meetings into accurate, prioritized action items • Ensure each action item has: ○ clear owner ○ due date (when appropriate) ○ priority level ○ correct project placement ○ enough context for the assignee to execute • Follow through until tasks are fully complete, not “kind of done” • Take control of projects quickly and confidently • Track progress, dependencies, and blockers • Proactively move work forward by updating: ○ stakeholders ○ documents ○ contractors (editors, designers, etc.) ○ timelines and project plans • View tasks empathetically from the client’s perspective • Reduce friction for the client by anticipating needs and clarifying next steps • Keep communication crisp, considerate, and confidence-building • Operate as a power user in: ○ ClickUp (task hygiene, views, statuses, priorities, due dates, docs/wiki) ○ Slack (external comms; clear and professional) ○ Microsoft Teams (client environments and coordination) ○ Google Workspace (Docs, Sheets, Drive organization) ○ ChatGPT / AI tooling (daily use is mandatory) • Keep project briefs, notes, and wiki pages accurate and current • Improve clarity and handoff quality inside tasks • Create “single source of truth” documents that stakeholders can trust • Own action items in ClickUp and proactively move tasks forward

• Serving as the client's ultimate internal advocate. • Creating and maintaining client-facing delivery schedules. • Tracking tasks and deliverables for his or her accounts on a monthly basis. • Working with the production teams to ensure that all tasks and deliverables are created on-time and on-brief. • Attending weekly, bi-weekly or monthly client check-ins. • Strong computer skills, including but not limited to proficiency with our proprietary software as well as industry tools.