Role Description The Producer is accountable for the successful planning, management, and execution of production events. The Producer implements processes and SOPs that drive consistency in event execution, while identifying, resolving, escalating operational problems, and optimizing the deployment of production resources. This position serves as the primary point of contact for customers once the handoff from a seller has been completed. The Producer reports to the Associate Director, Event Production. Qualifications - Bachelor’s Degree or equivalent experience - 5+ years of Production or Show Experience required - Excellent communication skills including written, oral and presentation - Ability to listen carefully, respond intelligently, and follow up appropriately and consistently - Position requires computer knowledge - Self-motivated, self-starter, sense of urgency, personable and team oriented - Detail and service oriented with strong organizational skills - Ability to consistently meet deadlines Requirements - Execute all Event Production functions necessary to deliver events at the highest levels of production efficiencies within budget, scope, and timeline. - Responsible for the creation, analysis, and execution of project budgets and plans, partnering with the appropriate discipline leads to mitigate risks and sub-rental spend. - Responsible for ensuring all work is delivered within target contribution margins. - Properly reconcile events, specifically delivering a wrap report and ensuring that all administrative data and paperwork has been entered, submitted, cross checked, and reconciled across the entire project. - Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on client retention. - Responsible for compliance with established Standard Operating Procedures (SOPs), Technical Standards and Production Standards. - Support, sponsor and execute all company initiatives. - Communicate goals and objectives to Event Execution team members clearly and frequently. - Lead by example in portraying a polished, professional image in accordance with the standards set forth in the Encore team member guidebook. - Manage events with a scope that qualifies for production services. - Responsible for leading a team, assigning responsibilities, setting expectations, and executing the event. - Maintain the global perspective of the account to ensure ongoing client satisfaction and continuity across all events. - Serve as a strategic partner for the customer to realize their vision from concept to execution. - Complete a post-show event report to communicate account intelligence with show team on a per event basis. - Partner with the Creative team to bring forth the most innovative and experiential based solutions for our clients. - Responsible for addressing client needs by organizing client meetings, creating, and maintaining detailed show documentation and responding to client concerns and questions in a timely fashion. - Execute project planning of events utilizing Encore’s project management software. - Responsible for properly planning resources and logistics across all assigned production work. - Required to have familiarity with all new and existing Encore equipment and services. - Partner with the market sales team by directly providing scoping and pricing for production projects. Benefits - Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. - The working conditions will vary between moderately quiet to noisy volumes. - Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. - Team members may be asked to work in multiple hotel locations. - Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. - Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

• Own end-to-end production of projects from brief through delivery, ensuring quality and timeliness • Coordinate with trading, operations, and creative teams across multiple APAC time zones • Manage project schedules, resource allocation, and vendor relationships for APAC-based work • Track budgets, raise purchase orders, and reconcile actuals against estimates • Liaise with local partners, studios, and suppliers across key APAC markets • Maintain production documentation including schedules, call sheets, and status logs • Identify and flag risks early, proposing solutions to keep projects on track • Support senior team members on larger-scale productions as required

• Assist the Manager in calculating commissions, true-ups and bonuses for the producers • Track and maintain broker agreements throughout the year • Liaise between finance & accounting team and producers regarding the quick resolution of all commission issues • Maintain details of all Producer/Broker compensation arrangements • Maintain Compensation payment calendar with outside offices – ensuring all needed documents are received before deadline • Update Producer/Broker general information in systems as needed – working with operations to ensure accurate producer default rates are entered • Assist with the process of calculating and paying all Producers/Brokers accurately and timely • Assist with the calculation and correction of the House account commissions in February & August • Assist with the midyear Draw evaluation and provide the Manager results and recommendations • Regular review of data to identify errors, etc. especially for correct sales compensation reporting • Support Manager with in-depth compensation and Producer analysis requests • Liaise with other Corporate teams and departments (e.g. Corporate Accounting and Human Resources) as needed

Role Description Ready for a career glow up? As a Manager, Digital Production (Loyalty), you'll lead the execution and delivery of Sephora's digital loyalty experiences across our website and mobile apps. The work you do will impact beauty by bringing innovative loyalty programs, promotions, and client experiences to life while ensuring seamless execution, operational excellence, and high-quality digital experiences. You'll manage a team that's united in beauty, supported by those who are equally passionate about delivering exceptional client experiences, advancing digital capabilities, and driving continuous innovation across Sephora's digital ecosystem. What You'll Do: - Lead the end-to-end execution of complex digital initiatives across Sephora.com and mobile apps, ensuring high-quality launches and flawless client experiences. - Manage and deliver digital experiences supporting Sephora's Loyalty programs, including Beauty Insider Challenges, Rewards Bazaar, Birthday programs, and Credit Card initiatives. - Partner closely with Marketing, Creative, Product Management, Merchandising, IT, and Client Experience teams to execute strategic roadmap priorities. - Oversee user acceptance testing (UAT), quality assurance (QA), troubleshooting, and launch readiness activities for digital initiatives. - Serve as a subject matter expert on digital production tools, site standards, technical functionality, and execution best practices. - Evaluate project feasibility, identify risks, recommend solutions, and drive mitigation strategies to ensure successful delivery. - Manage content, promotions, and product configurations using CMS, PIM, promotion management, and workflow systems. - Drive process improvements, operational efficiencies, and tool enhancements that improve team effectiveness and client experience. - Monitor, troubleshoot, and resolve site, tool, vendor, and customer experience issues in partnership with cross-functional teams. - Establish and maintain strong project documentation, status reporting, milestone tracking, and stakeholder communications. - Balance multiple initiatives simultaneously while meeting launch timelines and business objectives. - Manage and develop direct reports through coaching, feedback, mentorship, and performance management. - Advocate for the client experience while balancing business goals, technical requirements, and operational constraints. - Support ongoing platform enhancements and digital innovation initiatives that improve the overall Sephora client journey. Qualifications - 4-6 years of experience in website operations, digital production, eCommerce, or related fields. - Experience working within CMS, PIM, product management, promotion management, or similar digital content systems. - Bachelor's degree or equivalent combination of education and relevant work experience. - Previous people management experience or demonstrated leadership experience preferred. - Strong understanding of digital production workflows, QA methodologies, and website functionality. - Experience managing large-scale digital campaigns, promotional initiatives, and cross-functional projects. - Excellent project management skills with the ability to prioritize competing priorities in a fast-paced environment. - Strong analytical, problem-solving, and critical-thinking capabilities. - Exceptional written and verbal communication skills with the ability to influence stakeholders at all levels. - Proven ability to build strong cross-functional partnerships and navigate complex organizational environments. - High attention to detail, accountability, and commitment to operational excellence. - Experience using project management and collaboration tools such as Monday.com, Jira, or similar platforms. - Proficiency with Microsoft Office Suite and digital workflow management tools. - Comfortable working in ambiguous environments and adapting to changing business priorities. - Understanding of eCommerce best practices, digital client journeys, and online customer experiences. - Passion for beauty, innovation, and delivering exceptional digital experiences. Benefits - The annual base salary range for this position is $113,900.00 - $185,000.00. - Health: Choose a healthcare plan to fit you and your family’s needs with medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance. - Wealth: We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora. - Balance: You’ll be empowered to find the perfect blend of work/life balance that actually works for you with PTO, flexibility, protected leave, and more. - Growth: Career growth is built into every role, with access to training, development, and tuition reimbursement. - Perks: Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products. - Support: Join a team that truly cares – with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.