Title: Patient Account Resolution Rep - Client Services Location: Indianapolis United States Job Description: Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you. Make a Difference The Patient Account Resolution Representative position is responsible for answering inbound billing inquires in a professional, compassionate, and knowledgeable manner from the point of initial contact through account resolution. Primary functions include attentively listening, researching, educating and resolving billing inquiries as efficiently and accurately as possible to ensure patient satisfaction. Maintains patient confidentiality and documentation appropriately for easy follow up. This role supports the mission and values of the organization by maintaining positive, honest and productive relationships both internally and externally. Exceptional Skills and Qualifications Applicants for this position should demonstrate the ability to collaborate effectively within a team environment, possess excellent communication skills, and exhibit dependability and reliability. Additionally, candidates should maintain a focused approach and a positive attitude towards problem-solving. - High school diploma or GED equivalent required. - Two (2) or more years of experience in revenue cycle healthcare. - Healthcare, insurance, medical billing and/or reimbursement experience preferred. - Working knowledge of Revenue Cycle processes. - Experience with Microsoft Office Suite products, including Excel, Outlook, PowerPoint, Teams and Word. - Ability to research, troubleshoot, and de-escalate patient billing concerns. - Working math aptitude and critical thinking skills. - Ability to perform in a fast-paced environment. - Maintains patient confidentiality and documentation appropriately for easy follow-up. - Previous experience with Epic EMR strongly preferred. - This position will allow the flexibility to work remotely after the initial training period with the expectation to work on-site on an as needed basis per the needs of the hiring department. - Community caregivers performing work remotely are permitted to live in the following states: Indiana, Illinois, Ohio, Michigan, Kentucky, Florida, and Texas. Caregivers are not allowed to perform work remotely outside of the above states. Applicants from other states may apply; however, if hired, they will be required to relocate to one of the above states within 60 days of their employment date. Why Community? At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

Role Description - Execute onboarding and training for 1 client - Handle inquiries and requests from client and address their needs - Work closely with Client Services team to proactively identify any problems that may impact the client and work with different internal departments to resolve or prevent such issues Qualifications - Minimum 1 year of relevant Client Services, Account Management, or Business Development experience, preferably in the media, consultancy, tech, PR & communications, or market research industry - 1-2 years of experience required - Microsoft Office proficiency (Excel, Word, PowerPoint) - Email and chat handling experience - Experience in handling any SAAS platforms would be an additional advantage - Good communication skills - Service-minded attitude - Problem-solving ability - Attention to detail - Languages required: English and Thai Company Description CARMA is a global leader in media intelligence, committed to helping organisations harness the power of data and insights to drive impactful communication strategies and business growth. Our AI-enabled media monitoring and analytics solutions cover a wide spectrum of channels and languages, empowering clients to stay ahead in an ever-evolving market.

Role Description We're looking for a service-driven Remote Client Support Specialist to help deliver an exceptional client experience within a structured, advisor-led service model. This fully remote position is perfect for someone who enjoys helping others, staying organized, and ensuring every detail is handled with care. In this role, you'll partner closely with assigned advisors to support clients throughout their experience — answering questions, coordinating details, and keeping everything on track behind the scenes. If you're professional, dependable, and thrive in a process-driven environment, this opportunity offers flexibility and long-term growth potential. What You'll Do: - Provide responsive support to clients through their assigned advisor - Answer questions and deliver clear, accurate information - Assist with scheduling, confirmations, and follow-up communication - Maintain organized client records and documentation - Ensure timely updates and a seamless overall experience Qualifications - Strong written and verbal communication skills - Customer service or administrative experience preferred (not required) - Detail-oriented and comfortable managing multiple tasks - Self-motivated and able to work independently in a remote setting - Tech-comfortable and quick to learn new systems - Must be a citizen of the US, UK, LATAM, Spain, or Australia Benefits - 100% remote flexibility - Structured training and ongoing team support - Clear systems and processes provided - Opportunity for professional growth within a collaborative environment

• Leads, manages, and oversees underwriting and service operations delivering outsourced insurance solutions on behalf of multiple carrier partners across commercial and personal lines of business. • Provides strategic and operational leadership to underwriting and call center teams with a strong focus on underwriting excellence, profitability, and execution accuracy. • Responsible for managing carrier relationships, operational performance, and financial outcomes, including accountability for P&L performance, underwriting quality, and achievement of contractual service standards. • Directs and profitably manages all aspects of underwriting and call center operations to meet established standards. • Develops and maintains positive, professional and constructive relationships with carrier partners. • Coaches direct reports through regular feedback to provide effective supervision and handling of team member issues including performance, discipline, separation and completion of 30-60-90 Annual performance evaluations, in a timely manner. • Maintains ownership of operational P&L performance, including expense management, productivity optimization, revenue attainment, and margin improvement initiatives.