Role Description We're looking for a service-driven Remote Client Support Specialist to help deliver an exceptional client experience within a structured, advisor-led service model. This fully remote position is perfect for someone who enjoys helping others, staying organized, and ensuring every detail is handled with care. In this role, you'll partner closely with assigned advisors to support clients throughout their experience — answering questions, coordinating details, and keeping everything on track behind the scenes. If you're professional, dependable, and thrive in a process-driven environment, this opportunity offers flexibility and long-term growth potential. What You'll Do: - Provide responsive support to clients through their assigned advisor - Answer questions and deliver clear, accurate information - Assist with scheduling, confirmations, and follow-up communication - Maintain organized client records and documentation - Ensure timely updates and a seamless overall experience Qualifications - Strong written and verbal communication skills - Customer service or administrative experience preferred (not required) - Detail-oriented and comfortable managing multiple tasks - Self-motivated and able to work independently in a remote setting - Tech-comfortable and quick to learn new systems - Must be a citizen of the US, UK, LATAM, Spain, or Australia Benefits - 100% remote flexibility - Structured training and ongoing team support - Clear systems and processes provided - Opportunity for professional growth within a collaborative environment

• Leads, manages, and oversees underwriting and service operations delivering outsourced insurance solutions on behalf of multiple carrier partners across commercial and personal lines of business. • Provides strategic and operational leadership to underwriting and call center teams with a strong focus on underwriting excellence, profitability, and execution accuracy. • Responsible for managing carrier relationships, operational performance, and financial outcomes, including accountability for P&L performance, underwriting quality, and achievement of contractual service standards. • Directs and profitably manages all aspects of underwriting and call center operations to meet established standards. • Develops and maintains positive, professional and constructive relationships with carrier partners. • Coaches direct reports through regular feedback to provide effective supervision and handling of team member issues including performance, discipline, separation and completion of 30-60-90 Annual performance evaluations, in a timely manner. • Maintains ownership of operational P&L performance, including expense management, productivity optimization, revenue attainment, and margin improvement initiatives.

Role Description Provides technical leadership and oversight to, and participates in the overall management of, a specified accounting and/or fiscal support activity located within the centralized finance and administration function of a major University component. Provides direction, administrative leadership, and integrated technical advice/consultation to client constituencies in support of related program activities. The University of New Mexico School of Medicine Department of Anesthesiology is a dynamic, mission-driven organization dedicated to excellence in patient care, education, research, and community service. As one of the fastest-growing departments within the School of Medicine, we offer exciting opportunities to be part of a collaborative team. Our department fosters a supportive, flexible, and team-oriented culture where employees are valued for their contributions and encouraged to grow professionally. We believe that exceptional work is achieved when talented individuals are empowered to collaborate, innovate, and maintain a healthy balance between their professional and personal lives. At UNM, you will find a workplace that prioritizes work-life balance, professional development, and employee well-being while advancing our mission to serve the diverse communities of New Mexico. Whether you are looking to expand your career, contribute to meaningful work, or join a department experiencing significant growth and opportunity, the Department of Anesthesiology offers an outstanding environment where you can thrive and make a lasting impact. Come be part of a team that is growing, supportive, and committed to excellence—a great place to work and build your future. Qualifications - Bachelor's degree - Successful completion of at least 15 credit hours of university-level accounting through intermediate accounting - At least 3 years of experience directly related to the duties and responsibilities specified - Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis Requirements - Experience with restricted and unrestricted financials in a large and complex clinical department - Managing projections and budgets for multiple units within a large clinical department - Financial reports and analysis - Revenue cycle - Supervising accounting personnel Benefits - This is a benefits eligible position - The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance - UNM offers educational benefits through the tuition remission and dependent education programs

• Directs and profitably manages all aspects of underwriting and call center operations to meet established standards. • Develops and maintains positive, professional and constructive relationships with carrier partners. • Leads the underwriting and servicing team members in the execution of our business strategy by developing workflows, processes and procedures that align with client and business goals. • Coaches direct reports through regular feedback to provide effective supervision and handling of team member issues including performance, discipline, separation and completion of 30-60-90 Annual performance evaluations, in a timely manner. • Carries out a performance enhancement culture by developing team members for wider roles and responsibilities to foster professional growth and development. • Possesses a clear understanding of multiple carrier underwriting guidelines and maintains an in-depth knowledge of all tools and models used. • Receives and resolves escalated problems as needed for underwriting and service operations. • Works with senior leadership and executives to establish unit goals and budgets, with full accountability for variance measurement and execution on a monthly, quarterly and annual basis. • Partners with Human Resources to hire, train and develop a high-performance service center team. • Assists the senior management team with the implementation of new program management companies and internal functions. • Directly supervises more than two (2) employees in the Call Center and underwriting operations. • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. • Directs and profitably manages underwriting and call center operations, ensuring alignment with carrier underwriting standards, service-level agreements, and organizational financial objectives. • Maintains ownership of operational P&L performance, including expense management, productivity optimization, revenue attainment, and margin improvement initiatives. • Provides underwriting leadership across commercial and personal lines by ensuring accurate risk selection, disciplined decision-making, and adherence to carrier underwriting guidelines and authority levels. • Develops and enforces underwriting quality control procedures designed to minimize errors, reduce rework, and improve first-pass accuracy. • Partners with internal and carrier audit teams to ensure transparency, accountability, and continuous improvement in underwriting execution.