Role Description As a Collection Specialist , you are expected to contact clients and collect outstanding payments. You are to patiently and professionally communicate with customers in order to encourage them to pay their debts. You will strike a balance between maintaining trustful relationships and ensuring timely payments. Qualifications - At least 9 months of BPO - Collections experience in International accounts - Must be capable of using dialers - Must have proven account management experience - Familiar with collection laws and regulations - Excellent verbal and written communication skills - Good customer service orientation Requirements - Operating System - At least Windows 11 OS installed - Processor - At least a 2.0 GHz, 64-bit processor (Intel Core i5 or higher) - Memory (RAM) - Minimum of 8 GB RAM - Storage - At least 80 GB free hard drive space - USB Ports & Peripherals - At least one available USB port | USB headset (combined microphone and headphones) with noise-canceling feature - Internet Connection - - Internet access via cable or fiber only (DSL, satellite, or wireless connections are not permitted) - Minimum download speed of 75 Mbps - Minimum upload speed of 75 Mbps - Must be hardwired directly to the PC or laptop (Wi-Fi/wireless not allowed) Benefits - Unlimited earning potential - Flexible work - Pure performance-based commission structure

• Maintain ownership of the AR Aging with respect to your assigned accounts • Responsible for inbound and daily outbound collection calls and communications with clients • Serve as a primary point of contact for clients regarding billing questions, account status, and payment-related inquiries • Build and maintain professional, collaborative relationships with clients to encourage open communication and timely resolution of account matters • Responsible meeting established performance metrics related to client outreach activity, including call and communication volume • Drive measurable improvement in AR aging and past due balances through effective collections and issue resolution efforts • Collaborate cross functionally to resolve customer disputes • Assist with payment reconciliation and follow up on unapplied cash, discrepancies and bounced/failed payments • Assist clients in navigating our customer billing portal, including guiding them through payment processing, autopay setup, and resolving related questions or issues • Identify root causes and make recommendations for continuous improvement of AR and collections processes • Negotiate payment plans, when necessary • Prioritize proactive communications with customers to minimize losses associated with bad debt • Demonstrate strong customer service skills when handling customer complaints and supporting issue resolution • Notify management of any financial risk identified • Make recommendations to put customers on credit hold • Make recommendations for bad debt write offs • Assist with cash flow forecasting • Maintain knowledge of applicable laws, regulations, and compliance standards • Meet deadlines communicated by management • Maintain accurate and detailed account notes and collection activity logs • Maintenance of records for auditing purposes • Assist with yearly audits • Additional projects and reporting, as needed.

• Maintain ownership of the AR Aging with respect to your assigned accounts • Responsible for inbound and daily outbound collection calls and communications with clients • Serve as a primary point of contact for clients regarding billing questions, account status, and payment-related inquiries • Build and maintain professional, collaborative relationships with clients to encourage open communication and timely resolution of account matters • Responsible meeting established performance metrics related to client outreach activity, including call and communication volume • Drive measurable improvement in AR aging and past due balances through effective collections and issue resolution efforts • Collaborate cross functionally to resolve customer disputes • Assist with payment reconciliation and follow up on unapplied cash, discrepancies and bounced/failed payments • Assist clients in navigating our customer billing portal, including guiding them through payment processing, autopay setup, and resolving related questions or issues • Identify root causes and make recommendations for continuous improvement of AR and collections processes • Negotiate payment plans, when necessary • Prioritize proactive communications with customers to minimize losses associated with bad debt • Demonstrate strong customer service skills when handling customer complaints and supporting issue resolution • Notify management of any financial risk identified • Make recommendations to put customers on credit hold • Make recommendations for bad debt write offs • Assist with cash flow forecasting • Maintain knowledge of applicable laws, regulations, and compliance standards • Meet deadlines communicated by management • Maintain accurate and detailed account notes and collection activity logs • Maintenance of records for auditing purposes • Assist with yearly audits • Additional projects and reporting, as needed

Role Description The Collections Specialist is responsible for managing assigned customer accounts to ensure the timely collection of outstanding balances, the resolution of billing discrepancies, and the maintenance of accurate accounts receivable records. This role partners with internal stakeholders and customers to support cash flow objectives, reduce aged receivables, and maintain positive customer relationships through effective collection and account management practices. - Manage an assigned portfolio of customer accounts and monitor outstanding balances to support timely collections and cash flow objectives - Conduct collection activities through phone, email, customer portals, and other approved communication channels - Review accounts receivable aging reports and prioritize collection efforts based on account status and business needs - Investigate and resolve billing disputes, short payments, deductions, credits, and other account-related discrepancies - Partner with Billing, Accounting, Operations, Account Management, Customer Success, and other stakeholders to resolve customer account issues - Support account reconciliation activities by reviewing account balances, payment activity, and customer account history - Research unapplied payments, account variances, and payment discrepancies, and coordinate resolution as needed - Prepare collection updates, account status reports, and aging summaries for management review - Maintain accurate customer account records, collection notes, and supporting documentation within company systems - Communicate professionally with customers regarding outstanding balances, payment commitments, and account concerns - Identify opportunities to improve collection processes, account management practices, and operational efficiency - Support audit requests and maintain documentation related to customer balances, adjustments, credits, write-offs, and collection activities - Adhere to company policies and procedures - Meet or exceed performance targets for related KPIs - Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules - Collaborate with other departments as needed - Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times - Perform other duties as assigned Qualifications - Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred - Minimum of two (2) years of experience in collections, accounts receivable, billing, finance, accounting, or a related role - Experience managing customer account portfolios and collection activities in a business-to-business environment is preferred - Knowledge of accounts receivable processes, collection practices, account reconciliation, and the order-to-cash cycle - Experience working with ERP systems, accounting platforms, or financial management software - Proficiency in Microsoft Excel, including formulas, lookups, filtering, and reporting functions - Strong analytical, problem-solving, and critical-thinking skills - Strong attention to detail and accuracy in financial recordkeeping and account management activities - Ability to investigate discrepancies, identify root causes, and coordinate effective resolutions - Strong written and verbal communication skills with the ability to interact professionally with customers and internal stakeholders - Strong organizational and time management skills with the ability to manage multiple priorities and deadlines - Ability to work independently and collaboratively in a fast-paced environment - Customer-focused mindset with the ability to maintain positive business relationships while achieving collection objectives - Commitment to operational excellence, financial accuracy, and continuous improvement - Prior experience working directly with U.S.-based clients Benefits - Competitive compensation - Adherence to government-mandated benefits - Retirement Savings Program with Company Matching - Life Insurance - HMO on day 1 - Paid time off, birthday leave - Bonus and incentive plans - Opportunities for skills training and personal and professional development - Employee Referral Program