• Works together with Product Managers to ensure backlog priorities reflect the broader product strategy, market needs, and customer feedback. • Collaborates with the Product Manager to balance new feature development, technical debt, and customer-driven enhancements within each release. • Provides Product Managers with ongoing visibility into team capacity, sprint progress, and emerging issues that may impact the roadmap. • Be a missionary for our customers’ needs and challenges. • Define the most impactful customer needs by developing relationships across a number of internal and external stakeholders. • Develop and implement a prioritization framework to ensure we are building and shipping the most meaningful product. • Produce product documentation and ensure the development organization has clear objectives. • Review incoming support tickets and define bug resolution steps, working with engineering teams to prioritize and deliver key functionality to clients. • Use an effective combination of research, data, and product intuition to make timely decisions. • Champion the integration of AI-driven design principles across the product suite, ensuring AI focused workflows are presented through intuitive, accessible user interfaces. • Participate in user research and usability testing to validate that features improve task efficiency without introducing user confusion or over-reliance. • Ensure product features and data handling practices adhere to relevant healthcare compliance frameworks, including HIPAA, SOC 2, and applicable state regulations, working closely with Legal, Security, and Engineering. • Support the development of self-serve onboarding flows, in-app guidance, and product-led growth (PLG) mechanisms that reduce time-to-value and lower implementation overhead for enterprise customers.

• Maintain a prioritized product backlog, including the authoring of user stories with clear, testable acceptance criteria • Engage directly with customers and internal stakeholders to gather requirements, validate solutions, and ensure that the voice of the customer is reflected in product decisions • Facilitate sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives in partnership with engineering leadership • Communicate sprint priorities, release goals, and roadmap commitments to stakeholders across the organization • Leverage AI tools, including Claude and comparable solution, to accelerate requirements development, prototype validation, user story creation, and discovery activities • Partner with Product Management and User Experience to ensure that delivered features meet both customer expectations and product strategy objectives • Collaborate effectively with engineering teams across multiple time zones, including TrueComp’s offshore engineering partners • Contribute to the broader product vision, strategy, and roadmap in coordination with product leadership

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The Product team at Airwallex is a group of passionate builders and problem-solvers who are obsessed with crafting customer-centric solutions that empower businesses to operate anywhere, anytime. We combine technical expertise with a deep understanding of our customers' needs to design and build unified, intuitive, and scalable products. As a team, we thrive in a collaborative and fast-paced environment, constantly iterating and pushing boundaries to deliver exceptional product experiences. What you'll do As the Staff Product Manager, Onboarding, you will own and optimize the critical first interactions that our users have with our products. You'll be responsible for creating a delightful and frictionless onboarding experience that empowers new customers to understand our products' value, get set up with Airwallex, whilst balancing with KYC initiatives to minimise risk of fraudulent users and bad actors on the platform. This role is based in Sydney Responsibilities: - Own the strategy for customer onboarding, mapping the ideal journey from discovery, to sign-up to product adoption - Utilize data and analytics to identify pain points, measure success, and drive continuous improvement of the onboarding flow - Design and implement A/B tests to improve the UX/UI and optimise the onboarding journey - Strike the right balance between a frictionless onboarding process and robust KYC controls to mitigate risk to Airwallex and our customers Who you are We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: - 5 to 10 years of overall professional experience - Experience in product management, go-to-market propositions, product design, product planning and development - Experience taking products from ideation to delivery, ideally at global scale - Exceptional communication skills with the ability to convey product strategy to both technical and non-technical audiences - Bachelor's degree or higher with exemplary academic achievements Preferred qualifications: - Solid understanding of Onboarding, UX/UI, KYC and/or Risk - Experience in any of the following is a plus: hyper growth startup environments, software engineering, financial product industry Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. #BI-Hybrid

• Responsible for guiding the strategic product direction for department • Responsible for the product road map, development and implementation, opportunity identification, business case development, industry research, and new product introduction across the product set • Responsible for end-to-end product governance from concept to production of multiple products at a global level • Align and engage stakeholders on complex business needs into a product strategy on a global level • Lead the translation of business strategy into product strategy and roadmaps by facilitating the collaboration and alignment of business leaders and technology teams • Responsible for the overall product lifecycle of multiple enterprise-wide products including design, development and implementation and support • Ensure the ongoing funding and investment of product development and ensure the measure efficiencies gained, value realized and ROI • Ensure the overall health of the agile development process providing coaching and monitoring of the process to ensure productivity and efficiency of the development process and teams engagement • Collaborate and influence senior leadership and technology teams to negotiate and agree on proposed new systems and changes to existing systems and practices • Actively synthesize and integrate market changes and technology improvements into actionable improvements for products • Act as a thought leader by partnering closely with internal and external stakeholders to provide a global viewpoint and extend applications across use cases • Drive a sustainable cyclical process of business value, financial review, forecasting, idea generation, opportunity sizing, business case preparation, product development, and implementation • Responsible for aligning and engaging stakeholders on complex business needs into a product strategy on a global level across the Centene organization • Own the end-to-end product governance from concept to production of multiple products at a global Centene level