• Lead the strategy for next-generation lifestyle-focused health solutions. • Be a hands-on strategic product leader and people leader. • Accountable for building a high-performing team while directly leading product strategy and delivery. • Translate enterprise priorities into scalable, market-ready health solutions that increase growth, retention, and long-term portfolio difference. • Report into the Vice President, Insurance Product Innovation and Development. • Collaborate with cross-functional leadership teams to develop culturally aligned and linguistically tailored health solutions.

Role Description Nos encontramos en la búsqueda de un Experto Senior en Procesos de Seguros – BPMN & IA, con sólida experiencia en el sector asegurador y profundo conocimiento en modelamiento de procesos (BPMN 2.0) y aplicación de inteligencia artificial. Participarás en un proyecto de consultoría estratégica enfocado en la optimización y rediseño de procesos clave (suscripción, emisión e indemnizaciones), bajo una modalidad remota con interacción constante con stakeholders del negocio. - Entrevistar a líderes y operadores de los procesos de negocio priorizados en seguros. - Revisar y evaluar flujos To-Be en BPMN 2.0, asegurando consistencia y aplicabilidad operativa. - Identificar brechas entre los procesos documentados y la operación real. - Detectar puntos críticos de dolor (tiempos, trazabilidad, eficiencia) en los procesos de negocio. - Mapear y validar reglas de negocio clave bajo cumplimiento regulatorio del sector asegurador. - Identificar oportunidades de implementación de IA con alto impacto en eficiencia y calidad. - Evaluar decisiones automatizables vs. decisiones que requieren validación humana según normativa SFC. - Construir frameworks de priorización de iniciativas (quick wins) en rediseño de procesos. Qualifications - Experiencia mínima de 8 años, con al menos 5 años en el sector asegurador. - Dominio de procesos de suscripción, emisión e indemnizaciones. - Conocimiento en canales de distribución de seguros en Colombia. - Manejo avanzado de BPMN 2.0 para análisis y modelamiento de procesos. - Conocimiento del marco regulatorio de la SFC aplicado a seguros. - Experiencia en metodologías de análisis de procesos (value stream mapping, identificación de cuellos de botella). - Conocimiento funcional de sistemas core de seguros. - Comprensión de soluciones de IA aplicadas a procesos de seguros (scoring, OCR, automatización de decisiones). Benefits - Salario competitivo. - Medicina prepagada. - NEORIS Days (3 días libres). - Bonificación por cumplimiento anual. - Bono vacacional. - Herramientas corporativas. - Plataformas de capacitación y entrenamiento. - Trabajo remoto / híbrido según servicio.

Role Description Join the Upstream Rehabilitation team and play a key role in shaping the patient experience. As a Patient Access Coordinator, you will own the development, maintenance, and centralized governance of clinician scheduling templates across the organization - ensuring consistency, visibility, and efficiency at scale. - Own and optimize clinician scheduling by designing and maintaining templates that balance patient access, operational goals, and provider productivity. - Drive consistency and efficiency at scale by ensuring scheduling structures are aligned across territories and continuously improved through audits and data insights. - Adapt to a dynamic workforce by updating schedules to reflect hiring, departures, ramp periods, and operational changes—ensuring seamless coverage at all times. - Partner with leaders across the business to align scheduling strategies with staffing plans, growth initiatives, and access goals. - Leverage data to improve performance by tracking schedule effectiveness, identifying inefficiencies, and delivering actionable insights to leadership. - Other projects and duties as assigned. Qualifications - Associate’s degree or equivalent work experience (relevant experience may be considered in lieu of a degree). - 2+ years of experience in healthcare operations, scheduling, workforce coordination, or operational analytics. - Strong proficiency in Microsoft Excel and reporting tools, with the ability to analyze data and identify trends. - Experience working with EMR and/or scheduling systems. - High attention to detail with strong organizational and prioritization skills in a fast-paced environment. - Ability to interpret operational data and translate insights into actionable improvements. Requirements - Nice to Haves: - Bachelor’s degree. - Experience supporting multi-site healthcare operations in a fast-paced environment. - Experience managing provider schedules, ideally across multiple locations or teams. - Experience using data visualization and reporting tools (e.g., Power BI) to drive insights and decision-making. Benefits - The chance to directly shape our organization’s growth by hiring the talent that drives our mission. - Opportunities to stretch your skills—whether you’re building pipelines, designing sourcing strategies, or advising leadership. - A collaborative team environment where your ideas are valued. - Competitive compensation, comprehensive benefits, and ongoing professional development.

Role Description In coordination with the department supervisor, the Insurance Verification and Patient Support Specialist is responsible for overseeing the frontend billing process for patients, including eligibility verification and patient insurance updates. You will cross collaborate across departments to ensure quick resolution to eligibility issues, prior authorizations and other patient billing inquiries. - Verify insurance eligibility and benefits for all new Boulder Care commercial enrollments - Convey policy benefit and eligibility information to patients in a comprehensive and professional manner - Answer incoming questions from Boulder patients around balances due, non-covered charges, etc. - Assist our Enrollment Specialist and Care Navigator teams with difficult insurance verification details for newly enrolled and established patients - Act as first point of contact for incoming patient messages, as well as internal requests for support - Maintain ongoing dated eligibility checks for accurate billing and clean claims - Collaborate with other teams to assist with patients who have lapsed coverage and need temporary financial assistance - Serve as subject matter expert for internal insurance training - Help develop and maintain standard processes that keep insurance data accurate and up to date in our EHR - Identify and correct billing errors and resubmit claims to insurance carriers - Research/rectify third party denials/edits, requests for information and other related correspondence - Act as a key contributor to the Revenue Cycle by identifying and reporting inefficiencies and opportunities that enhance revenue flow, decrease denials, and minimize write-offs Qualifications - 3-5 years of experience in a healthcare setting specializing in billing, insurance verification, and accounts receivable - Strong focus on helping patients understand their coverage and financial responsibilities - CPT and ICD coding knowledge - Ability to communicate with patients clearly and compassionately to support a positive care experience - Team-oriented; serves both the team and the patient at a consistently high level - Demonstrates problem-solving and analytical skills appropriate for the position - Demonstrates high ethical standards of behavior - Maintains composure under pressure - Regularly demonstrates Boulder’s core values Requirements - This is a fully remote role but we are currently only hiring candidates located in the following states: AZ, ID, NV, OR, UT, WA - Applicants must reside and work in one of those states to be considered - Applicants must be authorized to work for any employer in the U.S. - Office Requirements: Boulder teammates working with sensitive information must have a dedicated, private workspace with a lockable door and high-speed internet - Expected hours of work: This is a full-time remote position expected to work 40 hours between Monday-Friday - Must be able to work a shift of 8:30am to 5pm or 9am to 5:30pm Mountain or Pacific Time Benefits - Contribution to meaningful, life-saving work! - Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families - Mental Health Services via Cigna, Doctors on Demand, and EAP for continuous care - 4 weeks of vacation accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment - Sick leave accrued at 1 hr for every 30 hrs paid - 9 Paid Holidays per year - 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment) - 401(k) retirement savings - Remote friendly with hardware provided to complete your work duties Company Description Boulder Care is an award-winning digital clinic for addiction medicine, recognized for both innovation and high quality of patient care. Founded in 2017 by CEO Stephanie Strong, our mission is to improve the lives of people with substance use disorders through compassionate, evidence-based care. We provide Boulder patients with a fully virtual, multidisciplinary care team—including medical providers and peer recovery specialists—who deliver personalized treatment, including medication for opioid use disorder (MOUD) and ongoing support. Our approach is grounded in clinical excellence, patient-centered care, and a commitment to reducing barriers to recovery. Boulder partners with leading health plans, employers, and community organizations to ensure that our services are accessible and covered for the people who need them most. Named by Fortune as one of the Best Workplaces in Healthcare, Boulder fosters a culture of kindness, respect, and meaningful work that delivers outstanding patient outcomes and moves the addiction medicine industry forward.