• Lead the execution of ACA individual and small group health plan products • Manage end-to-end product portfolio performance, spanning benefit design, filings, and go-to-market readiness • Oversee the development of positioning, go-to-market plans, and sales enablement tools • Establish disciplined operating rhythms across product development and filing cycles • Build scalable processes and workflows to support multi-state execution • Partner with actuarial, network, market leadership, and compliance to achieve growth in a regulated environment

• Lead the strategy for next-generation lifestyle-focused health solutions. • Be a hands-on strategic product leader and people leader. • Accountable for building a high-performing team while directly leading product strategy and delivery. • Translate enterprise priorities into scalable, market-ready health solutions that increase growth, retention, and long-term portfolio difference. • Report into the Vice President, Insurance Product Innovation and Development. • Collaborate with cross-functional leadership teams to develop culturally aligned and linguistically tailored health solutions.

Role Description Nos encontramos en la búsqueda de un Experto Senior en Procesos de Seguros – BPMN & IA, con sólida experiencia en el sector asegurador y profundo conocimiento en modelamiento de procesos (BPMN 2.0) y aplicación de inteligencia artificial. Participarás en un proyecto de consultoría estratégica enfocado en la optimización y rediseño de procesos clave (suscripción, emisión e indemnizaciones), bajo una modalidad remota con interacción constante con stakeholders del negocio. - Entrevistar a líderes y operadores de los procesos de negocio priorizados en seguros. - Revisar y evaluar flujos To-Be en BPMN 2.0, asegurando consistencia y aplicabilidad operativa. - Identificar brechas entre los procesos documentados y la operación real. - Detectar puntos críticos de dolor (tiempos, trazabilidad, eficiencia) en los procesos de negocio. - Mapear y validar reglas de negocio clave bajo cumplimiento regulatorio del sector asegurador. - Identificar oportunidades de implementación de IA con alto impacto en eficiencia y calidad. - Evaluar decisiones automatizables vs. decisiones que requieren validación humana según normativa SFC. - Construir frameworks de priorización de iniciativas (quick wins) en rediseño de procesos. Qualifications - Experiencia mínima de 8 años, con al menos 5 años en el sector asegurador. - Dominio de procesos de suscripción, emisión e indemnizaciones. - Conocimiento en canales de distribución de seguros en Colombia. - Manejo avanzado de BPMN 2.0 para análisis y modelamiento de procesos. - Conocimiento del marco regulatorio de la SFC aplicado a seguros. - Experiencia en metodologías de análisis de procesos (value stream mapping, identificación de cuellos de botella). - Conocimiento funcional de sistemas core de seguros. - Comprensión de soluciones de IA aplicadas a procesos de seguros (scoring, OCR, automatización de decisiones). Benefits - Salario competitivo. - Medicina prepagada. - NEORIS Days (3 días libres). - Bonificación por cumplimiento anual. - Bono vacacional. - Herramientas corporativas. - Plataformas de capacitación y entrenamiento. - Trabajo remoto / híbrido según servicio.

Role Description Join the Upstream Rehabilitation team and play a key role in shaping the patient experience. As a Patient Access Coordinator, you will own the development, maintenance, and centralized governance of clinician scheduling templates across the organization - ensuring consistency, visibility, and efficiency at scale. - Own and optimize clinician scheduling by designing and maintaining templates that balance patient access, operational goals, and provider productivity. - Drive consistency and efficiency at scale by ensuring scheduling structures are aligned across territories and continuously improved through audits and data insights. - Adapt to a dynamic workforce by updating schedules to reflect hiring, departures, ramp periods, and operational changes—ensuring seamless coverage at all times. - Partner with leaders across the business to align scheduling strategies with staffing plans, growth initiatives, and access goals. - Leverage data to improve performance by tracking schedule effectiveness, identifying inefficiencies, and delivering actionable insights to leadership. - Other projects and duties as assigned. Qualifications - Associate’s degree or equivalent work experience (relevant experience may be considered in lieu of a degree). - 2+ years of experience in healthcare operations, scheduling, workforce coordination, or operational analytics. - Strong proficiency in Microsoft Excel and reporting tools, with the ability to analyze data and identify trends. - Experience working with EMR and/or scheduling systems. - High attention to detail with strong organizational and prioritization skills in a fast-paced environment. - Ability to interpret operational data and translate insights into actionable improvements. Requirements - Nice to Haves: - Bachelor’s degree. - Experience supporting multi-site healthcare operations in a fast-paced environment. - Experience managing provider schedules, ideally across multiple locations or teams. - Experience using data visualization and reporting tools (e.g., Power BI) to drive insights and decision-making. Benefits - The chance to directly shape our organization’s growth by hiring the talent that drives our mission. - Opportunities to stretch your skills—whether you’re building pipelines, designing sourcing strategies, or advising leadership. - A collaborative team environment where your ideas are valued. - Competitive compensation, comprehensive benefits, and ongoing professional development.