Supervise daily staff activities, provide training and mentoring, ensure compliance with policies, and resolve complex issues to maintain high-quality services in a fast-paced environment while supporting staff development and performance evaluations.

Title: Credit Balance Specialist-PB Location: Home Work - Monongalia, WV Full time job requisition id: JR26-37279 Job Description: Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position. Responsible for resolution of credit balances and refunds. MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. High school diploma or equivalent. PREFERRED QUALIFICATIONS: EXPERIENCE: 1. One (1) year experience in a healthcare setting CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. 1. Resolves credit balances identified through Epic work queues, an internal credit balance report, billing, cash posting, or payer or patient/guarantor request. 2. Researches refund requests and recommendations as appropriate. Provides complete and accurate disputes when refunds are not warranted 3. Reviews entire guarantor record to identify accounts across all facility locations with open patient responsibilities and transfers patient payments and/or adjustments when appropriate. 4. Gathers statistics, completes reports and performs other duties as scheduled or requested. 5. Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability and efficiency. 6. Participates in educational programs to meet mandatory requirements and identified needs with regard to job and personal growth. 7. Attends department meetings, teleconferences and webcasts as necessary. 8. Monitors accounts to facilitate timely follow-up and payment to maximize cash receipts. 9. Provides excellent customer service to patients, visitors and employees. 10. Participates in performance improvement initiatives as requested. 11. Works with supervisor and manager to develop and exceed annual goals. 12. Maintains confidentiality according to policy when interacting with patients, physicians, families, co-workers and the public regarding demographic/clinical/financial information. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping, and feeling are necessary body movements utilized in preforming duties throughout the work shift. 2. Visual acuity must be within normal range. 3. Must be able to exert in excess of 50 lbs. of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds for force constantly to move objects. 4. Must have manual dexterity to operate keyboards, fax machines, telephones, and other business equipment. WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Exposed to high stress and constant interruptions. 2. Normal business office surroundings. SKILLS AND ABILITIES: 1. Professional interactions at all times. 2. Excellent oral and written communication skills. 3. Knowledge of medical terminology. 4. Knowledge of third party payors. 5. Knowledge of collection procedures. 6. Knowledge of ICS-9 and CPT coding. 7. Excellent Customer Service and telephone etiquette 8. Ability to use tact and diplomacy in dealing with others. 9. Demonstrated customer service relations. 10. Analytical skills necessary for problem solving 11. Knowledge of Fair Debt Collection Act. 12. Specialized courses or seminars over and above high school that are directly related to collections, medical field, hospital business office setting. 13. Ability to understand written and oral communication. Additional Job Description: Scheduled Weekly Hours: 40 Shift: Day (United States of America) Exempt/Non-Exempt: United States of America (Non-Exempt) Company: SYSTEM West Virginia University Health System

Role Description The Sr. Manager, Digital Distribution Strategy & Operations role is responsible for scaling PBS’s distribution strategy across YouTube, streaming platforms, and emerging digital ecosystems (including short-form, social, and live environments), to ensuring PBS content reaches audiences wherever they are. This role will lead operationalization of platform-specific content strategies that maximize the value of PBS’s content library, drive audience growth, and strengthen station value across digital platforms. This includes expanding reach with diverse audience sets and driving measurable growth across key performance metrics (e.g., watch time, subscriber growth, and engagement). This is a unique opportunity to shape how one of America’s most trusted media brands evolves its presence on YouTube, streaming platforms, and emerging distribution ecosystems. The Senior Manager will play a critical role in expanding access to trusted, educational, and culturally impactful storytelling for new and diverse audiences. By innovating across content formats, including long-form, short-form, live and archive-based programming, this role will help unlock new audience growth opportunities while advancing PBS’s public service mission in a rapidly changing media landscape. - Deep expertise in recommendation-driven platform dynamics (e.g., algorithms) and an understanding of how growth levers translate across other digital platforms including streaming apps and social video ecosystems. - Proven track record of driving growth at meaningful scale (e.g., large audiences, multi-channel ecosystems, or rapid-growth environments) across YouTube, streaming, or digital video businesses, with measurable impact on audience growth and engagement metrics. - Experience leading cross-functional initiatives and influencing stakeholders across content, marketing, analytics, and product teams. - Skilled at building relationships and communicating effectively with internal stakeholders, creators, and external partners. - Strategic and analytical thinker who uses performance data, audience insights, and platform trends to drive measurable growth outcomes and inform both distribution strategy and upstream content decisions. - Serve as a central connector across teams, translating audience insights into actionable programming, packaging, and distribution strategies. - Collaborate with our Business Intelligence Group, Programming, Marketing, Product teams and external production partners to ensure alignment with editorial, brand and distribution priorities. Qualifications - Bachelor’s degree in Business, Communications, Marketing, Media, or related field. - Equivalent professional experience is strongly valued, especially for candidates with demonstrated success in digital video or creator ecosystems. - Experience owning, managing, or scaling digital video channels, ideally with responsibility for performance outcomes. - Deep understanding of platform analytics, audience segmentation, content performance, and growth levers across digital ecosystems. - Strong organizational, project management, and operational execution skills, with the ability to manage multiple priorities. - Ability to communicate effectively across internal teams and external partners. - Analytical mindset with experience using performance data to inform decision. - Familiarity with YouTube, streaming platforms, social video ecosystems, and emerging digital distribution channels. Additional Qualifications - Experience unlocking value from large content libraries or archival content, especially within mission-driven or premium storytelling environments. - Familiarity with digital creator or talent-driven content strategies. - Knowledge of current trends in digital media and streaming platforms with a demonstrated ability to apply emerging trends to real-world audience growth opportunities. Company Description PBS is an Equal Opportunity Employer in accordance with the EEOC and the Commonwealth of Virginia.

Role Description The Manager, Research Contract Operations is a pivotal role on our Research Contract Operations team within the OneOncology legal team, responsible for managing the contractual aspects of OneOncology’s centralized clinical research (“OneR”). This role involves close collaboration with internal and external stakeholders to ensure that research contracts are executed efficiently, in compliance with regulatory standards, and align with the strategic goals of the organization. - Manage a team of research contract operations analysts handling individual contract negotiations and management, providing ongoing coaching, setting clear performance expectations, and conducting routine feedback sessions to build negotiation expertise and professional capability across the team. - Drive efficient research contracting processes to reduce study activation timelines. - Collaborate closely with OneR’s budgeting, regulatory, study activation, and other teams on any cross-functional matters and to ensure visibility on contract timelines. - Act as an escalation point for complex contractual issues, providing resolution and decision-making support. - Provide contract analysis and reporting to OneOncology Legal, identifying any variances and proposing corrective actions. - Negotiate, draft, and manage contracts with pharmaceutical companies, vendors, research institutions, and other partners involved in oncology research. - Ensure all contracts comply with legal and regulatory requirements. - Collaborate with research and compliance teams to address any contractual disputes or issues. - Act as the primary liaison between the finance, legal, research, and other teams to collaborate on any cross-functional matters, ensure alignment on contractual matters, and provide visibility on contract timelines. - Build and maintain strong relationships with external partners, ensuring smooth contractual negotiations and partnerships. - Identify opportunities to enhance contracting processes for efficiency and effectiveness. - Implement best practices and innovative solutions to streamline financial and contractual workflows. - Ensure all contractual activities adhere to relevant regulations, including FDA, NIH, and other governing bodies. - Prepare and present executive-level reporting for executive stakeholders on key performance indicators including contract turnaround times, negotiation outcomes and wins, areas identified for process improvement, and an ongoing assessment of risk across the upcoming contract pipeline. - Stay updated on changes in regulations affecting oncology research contracts and educate team on any changes. - Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer. Qualifications - Bachelor's degree - 7+ years of experience in clinical research or pharmaceutical industry contract management - Strong understanding of oncology research and clinical trial processes. - Proven negotiation skills with experience in contract management. - Demonstrated leadership skills with experience managing and developing teams. - Excellent analytical and problem-solving abilities. - Strong interpersonal and communication skills. - Detail-oriented with a high degree of accuracy in managing contracts. - Experience with contract lifecycle management, and the ability to leverage technology to streamline workflows, improve visibility across the research contracting portfolio, and drive team adoption of standardized processes