Role Description The Loan Counselor is responsible for maintaining a delinquent loan collection program within established guidelines and procedures to minimize the delinquency status of the mortgage loan portfolio. Assist other loan counselors, as required, in the negotiation and collection of delinquent accounts. - Monitors all standard collection procedures according to Planet Home Lending's policy to minimize loan delinquencies. - Assist mortgagors in bringing their loan current by contact through inbound/outbound calls, and established skip trace methods. - Set payment arrangements for total amount due, or establish a repayment plan pursuant to Agency/Investor Guidelines as well as Planet Home Lending policy. - Document and maintain on-line collection history detailing events to bring the loan current. - Evaluate all mortgagors who do not have the ability to bring the loan current then refer to the Mitigation Department. - Complete performance standards on each daily assignment of loan, maintain quality call standards and meet call goals daily. - Maintain up to date knowledge and adhere to investor rules and requirements. - Performs other duties as assigned. Qualifications - High school diploma or equivalent. - One year of collection experience or equivalent. - Mortgage collection experience a plus. - Courteous, tactful and assertive interpersonal skills. - Demonstrates effective listening skills. - Data Entry Skills. - Strong analytical and negotiating skills. - Ability to work well on a team and focus on results. - Ability to research and resolve problems effectively. Requirements - Excellent verbal and written communication skills with strong interpersonal skills. - Possess strong problem-solving skills. - Ability to work effectively in a demanding, team-oriented, and fast-paced environment. - Working experience within a call center. - Experience working with Microsoft Windows applications. - Ability to work assigned/flexible hours necessary to complete the job on a weekly basis. Environmental/Physical Demands Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits - 3 comprehensive Cigna or Kaiser medical plans. - Dental and vision insurance. - Short term and long-term disability insurance. - Basic life insurance. - 401(k). - 11 employer paid holidays. - Supplemental benefits to include life insurance, critical illness and accident plans.

Role Description As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience. Primary Responsibilities - Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance. - Build rapport, actively listen, and foster client engagement. - Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues. - Provide resources, coping strategies, referrals, and safety planning. - Intervene appropriately in emergent situations. - Maintain accurate, timely, and clinically sound documentation. - Multitask effectively while navigating multiple software systems. - While working from home, maintain HIPAA compliance and ensure focus by having a distraction-free, private office space with a door that locks, along with hard-wired broadband or fiber internet with speeds of at least 10 Mbps that is not susceptible to frequent outages; satellite and cellular-based services are not permitted. Qualifications - MSW, PsyD, or PhD in a behavioral health field, OR - M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program. - Licensure must be active and in good standing. - North Carolina residency required. Benefits - Comprehensive medical, dental, and life insurance. - 401(k) program with company match. - Company-matched student loan repayment program. - Short- and long-term disability (STD/LTD). - Employee Assistance Program (EAP). - Accrued PTO (earn up to 4 weeks in your first year). - Opportunities for professional growth and advancement. Compensation & Incentives - + $1.00/hour for employees who voluntarily commit to both Saturday and Sunday on their recurring schedule post-training. - + $1.00/hour for working a full 40-hour schedule in the workweek post-training. - Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. Company Description Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded “Top Workplace” honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.

Role Description As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience. Primary Responsibilities - Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance. - Build rapport, actively listen, and foster client engagement. - Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues. - Provide resources, coping strategies, referrals, and safety planning. - Intervene appropriately in emergent situations. - Maintain accurate, timely, and clinically sound documentation. - Multitask effectively while navigating multiple software systems. - Maintain a distraction-free, private office space with a door that locks while working from home to ensure HIPAA compliance. - Have hard-wired broadband or fiber internet with speeds of at least 10 Mbps that is not susceptible to frequent outages; satellite and cellular-based services are not permitted. Qualifications - MSW, PsyD, or PhD in a behavioral health field, OR - M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program. - Licensure must be active and in good standing. - New Hampshire residency required. Benefits - Comprehensive medical, dental, and life insurance. - 401(k) program with company match. - Company-matched student loan repayment program. - Short- and long-term disability (STD/LTD). - Employee Assistance Program (EAP). - Accrued PTO (earn up to 4 weeks in your first year). - Opportunities for professional growth and advancement. Compensation & Incentives - + $1.00/hour for employees who voluntarily commit to both Saturday and Sunday on their recurring schedule post-training. - + $1.00/hour for working a full 40-hour schedule in the workweek post-training. - Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. Company Description Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded “Top Workplace” honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.

Role Description As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience. Primary Responsibilities - Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance. - Build rapport, actively listen, and foster client engagement. - Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues. - Provide resources, coping strategies, referrals, and safety planning. - Intervene appropriately in emergent situations. - Maintain accurate, timely, and clinically sound documentation. - Multitask effectively while navigating multiple software systems. - While working from home, maintain HIPAA compliance and ensure focus with a distraction-free, private office space with a door that locks, along with hard-wired broadband or fiber internet with speeds of at least 10 Mbps. Qualifications - MSW, PsyD, or PhD in a behavioral health field, OR - M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program. - Licensure must be active and in good standing. - Remote, New Mexico residency required. Benefits - Comprehensive medical, dental, and life insurance. - 401(k) program with company match. - Company-matched student loan repayment program. - Short- and long-term disability (STD/LTD). - Employee Assistance Program (EAP). - Accrued PTO (earn up to 4 weeks in your first year). - Opportunities for professional growth and advancement. Compensation & Incentives - + $1.00/hour for employees who voluntarily commit to both Saturday and Sunday on their recurring schedule post-training. - + $1.00/hour for working a full 40-hour schedule in the workweek post-training. - Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. Company Description Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded “Top Workplace” honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.