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CVS Health

CVS Health is a leading healthcare company operating CVS Specialty, CVS Pharmacy, CVS MinuteClinic, and CVS Caremark. In 2018, CVS combined forces with healthca

Benefits Verification Supervisor

Location

CST (UTC-6)

Posted

13 days ago

Salary

$43.9K - $76.5K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Benefits Verification Supervisor

CVS Health

Role Description As a Benefits Verification Supervisor, you will support the Enteral Nutrition department by supervising the activities of subordinate staff and providing direction and guidance in work assignments. To succeed in this role, you must demonstrate a strong sense of accountability along with excellent attention to detail and time management skills, a strong service orientation and customer-focused attitude, and effective verbal and written communication abilities. - Provides timely coaching and feedback to staff. - Ensures work assignments are completed accurately, efficiently, and timely. - Ensures individual and team benchmarks are achieved. - Responsible for hiring, coaching, conducting performance appraisals and disciplining subordinate staff. - Provides guidance and leadership for staff to ensure employees are achieving customer satisfaction through effective communication, problem solving, professional phone etiquette, and efficient processes. - Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action. - Collaborates with cross-functional teams to enhance processes and protocols. - Performs quality control checks on subordinate staff. - Identifies errors and inconsistencies to established procedures and ensures appropriate corrective action is taken. - Maintains ongoing clear and transparent communication with other departments and entities within the organization, fostering cooperation and alignment across teams. - Troubleshoots problems. - Acts as a resource to subordinate staff to resolve both customer inquiries and issues. - Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices." - Performs other duties and responsibilities as assigned. This is a full-time, permanent, salaried benefited position and is NOT through an agency. Typical work hours for this role are Monday – Friday, between 8:00 AM - 5:00 PM Central Time, with some after hours and weekend work required. Qualifications - Minimum of 5 years of related experience with one year in a lead or supervisory capacity. - Call center experience. - Basic computer skills (Excel, Outlook, Teams). Requirements - Home Infusion or durable medical equipment (DME) experience preferred. - In-depth knowledge of payor types, billing and collections systems preferred. Education - Verifiable High School diploma or GED is required. - Associate degree preferred. Pay Range The typical pay range for this role is: $40,600.00 - $87,500.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. Benefits - Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. - Medical, dental, and vision coverage. - Paid time off. - Retirement savings options. - Wellness programs and other resources, based on eligibility. Anticipated Weekly Hours 40 Time Type Full time

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