Role Description We are looking for thought leaders in Agile, Product Management, and Business Analysis to join our team who are passionate about delivering innovations that meet real business needs. Our Product / Agile Analysts thrive in collaborative, cross-functional teams—working closely with UX designers, developers, data specialists, and business stakeholders to shape and deliver features that align with the overall product strategy. We combine Agile methodologies with modern analysis techniques to define success, drive the product vision and strategy, and lead the creation and prioritization of feature roadmaps based on business value and user impact. - Define and drive product vision and strategy grounded in user research, data, and business goals; maintain a long-term roadmap while executing near-term priorities. - Partner with executive stakeholders across business, engineering, design, and operations to align product initiatives with broader organizational strategy. - Lead the end-to-end product lifecycle, from discovery and validation to delivery, adoption, and performance optimization. - Drive cross-functional collaboration with UX designers, data specialists, developers, and SMEs to translate user needs into scalable solutions. - Apply change management principles to guide adoption, readiness, and training for new product features and enterprise rollouts. - Lead stakeholder management at all levels of the organization, facilitating alignment, gathering feedback, and influencing through storytelling and data. - Oversee technical and functional requirements development, ensuring clarity, feasibility, and value alignment throughout the product lifecycle. - Facilitate Agile events and scale Agile practices across teams, helping to evolve team maturity. - Establish and track success metrics, customer satisfaction, and product health while recommending course corrections when needed. - Support strategic decision-making with data-driven insights. - Mentor and coach team members, helping develop a high-performing product culture and elevating analysis and delivery capabilities across the team or community of practice. Qualifications - 7+ years of experience in Product Management, Agile Business Analysis, or related roles within software or data product development. - Proven ability to lead enterprise-level product initiatives, including setting vision, defining roadmaps, and driving execution across multiple teams or products. - Demonstrated strength in stakeholder management, including executive communication, expectation alignment, and risk mitigation. - Deep understanding of Agile frameworks and delivery practices, including experience coaching teams and adapting Agile at scale. - Strong technical fluency with the ability to collaborate with engineering teams, understand data platforms, APIs, and software architecture at a conceptual level. - Experience applying change management principles (e.g., Prosci, ADKAR, Kotter) to support successful adoption and transformation. - Skilled in facilitation and workshop leadership, especially in requirements development, prioritization, customer journey mapping, and vision definition. - Comfortable with data analysis and data visualization tools to inform product decisions and monitor ongoing performance (e.g., SQL, Power BI, or similar). - Excellent communication, storytelling, and executive presence — able to translate complex ideas into compelling narratives for varied audiences. - Passionate about developing others — experience in mentoring, coaching, and shaping product management best practices. - Nice to have: Agile and business analysis certifications. Requirements - This range represents the minimum and maximum base salary that Excella reasonably and in good faith expects to pay for this role. Actual compensation within the range will depend on factors such as skills, experience, training, certifications, and organizational needs. - Your pay also includes the opportunity for an annual bonus in addition to the base salary. This variable pay opportunity is dependent upon the attainment of shared firmwide goals and objectives as determined by Excella’s Executive Team. - Should your experience and knowledge qualify you for a different position or title within Excella, we may consider you for positions that better align with your qualifications. Benefits - Top of industry medical, dental, and vision benefits with multiple options. - 8 weeks of Parental Leave. - Discounted pet insurance. - Care.com membership with 3 back-up emergency child or elder care days annually. - 15 days of paid vacation, 6 federal holidays, and 4 floating holidays starting day one. - TechEleX program providing multiple options for technology needs. - Annual Internet Reimbursement benefit of $25 per month. - 3 days of paid professional development every year. - Employee wellness events, HeadSpace membership, and access to TalkSpace and mental health coverage. Company Description Excella is a transformative technology firm that helps organizations unlock new possibilities. We believe the key to helping clients challenge the status quo and reach new heights lies in our talented people. That’s why we’re committed to developing talent and providing opportunities for career growth at every stage. Join our collaborative team dedicated to solving complex problems with sustainable solutions while building your future as a leader. At Excella, you’re empowered to make lasting impact, turning today’s challenges into tomorrow’s mission successes. Workplace locations look different for everyone. Excellians are a distributed workforce and whether you're working from your home office or a client site, we support a flexible work/life integration regardless of your location.

• Own the development, operationalization and reporting. • Use of metrics to measure Usability, Workflow Orchestration efficiency, Software Reusability, Platform Adoption (Time to Value and Satisfaction), Integration and Platform Capabilities, Data Quality and Operability. • Assess data availability and quality, and work with data engineers to ensure required data sets are extracted and transformed, if needed, for analysis. • Analyze and visualize data to generate actionable insights for business partners. • Present your findings and recommendations to your business partners. • Enable self-service monitoring of key metrics through good dashboard experience, documentation and business partner training.

• Help define and track success metrics for chef-facing and customer-facing initiatives. • Build dashboards and reports to monitor performance and drive decision-making. • Partner with engineers and designers to develop new growth tools for chefs and loyalty experiences for eaters. • Own small features or experiments end-to-end (spec → build → launch → learn → iterate). • Support Product Managers with roadmap execution, backlog grooming, and prioritization. • Collaborate with Data Analysts and BizOps to drive insights and surface opportunities. • Work directly with our Chef Success team to understand chef needs and feedback.

Role Description The Product Analyst supports the product team in delivering high-impact solutions by conducting research, analyzing data, and helping shape the product roadmap. This role plays a key part in understanding market needs, supporting sprint planning, and enabling cross-functional teams to execute effectively. This is a highly collaborative, generalist role ideal for someone who enjoys research, problem-solving, and working across product, engineering, and business teams in a fast-paced FinTech environment. What You’ll Do - Support Product Strategy & Roadmap - Assist Product Managers and Product Owners in prioritizing features based on business value and customer needs - Support sprint planning by preparing research, data, and insights to guide prioritization - Contribute to ongoing roadmap development and product lifecycle management - Conduct Market & Competitive Research - Perform research on industry trends, competitor products, and market opportunities - Review vendor offerings, analyst reports, blogs, and conference insights - Translate findings into actionable recommendations for the product roadmap - Analyze Data & Drive Insights - Assist with data collection and analysis to support product decisions and business planning - Help build business cases, including financial metrics and product performance insights - Support future investment decisions through research and penetration analysis - Enable Go-to-Market & Sales Support - Partner with Product Marketing to develop materials and tools for sales enablement - Support go-to-market testing and product launches - Contribute to product positioning and messaging aligned with customer needs - Cross-Functional Collaboration - Work closely with product managers, technical product owners, support teams, and development teams - Support communication of product updates, priorities, and status across stakeholders - Assist with customer inquiries and product-related questions - Product Operations & Support - Help train support teams to ensure strong product knowledge and proper escalation paths - Assist in coordinating product-related activities and keeping initiatives on track - Contribute to continuous improvement of product processes, tools, and workflows Qualifications - 2+ years of relevant experience in a product, business, or technology-related role - Strong research, analytical, and problem-solving skills - Excellent communication and collaboration skills - Ability to manage multiple priorities in a fast-paced environment - Comfort working with cross-functional teams and supporting Agile processes Requirements - Experience in FinTech, banking, or digital products (preferred) - Familiarity with tools such as JIRA, Aha, Azure DevOps, Power BI, and Microsoft Office (preferred) - Exposure to sprint cycles and Agile environments (preferred) - Pragmatic Certification (Level II or higher) (preferred) - Experience leveraging AI tools to support research and analysis (preferred) Benefits - Competitive salary - Eligibility for incentive awards based on individual and business performance - Comprehensive range of benefits Company Description As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition.