Help developers build programs that can see, listen, and understand the world as we do.
Head of Solutions Engineering
Location
United States
Posted
7 days ago
Salary
0
Seniority
Lead
Job Description
Head of Solutions Engineering
Twelve Labs
• Hire, develop, and manage a global team of Solutions Engineers, building a high-performance pre-sales function that scales with the business. • Define and continuously improve our technical sales methodology, from discovery frameworks and qualification criteria to POC playbooks and the handoff to post-sales. • Partner closely with Account Executives across regions to prioritize opportunities, set technical win strategies, and close high-value deals. • Roll up your sleeves on strategic accounts: lead discovery sessions, design proof-of-concepts, and deliver executive-level presentations that tie back to measurable business value. • Build a library of reusable assets — demo environments, reference architectures, integration templates, competitive battle-cards — that multiply the team's effectiveness and reduce time-to-value for prospects. • Serve as the authoritative technical voice in the sales cycle for our most complex enterprise opportunities, including architecture reviews, security assessments, and compliance conversations. • Represent the voice of the market to Product and Engineering: turn prospect feedback, competitive intelligence, and common objections into actionable input that shapes the roadmap.
Job Requirements
- Have 8+ years in technical pre-sales, solutions engineering, or sales engineering, including at least 2 years managing or leading a pre-sales team, ideally with experience operating across multiple regions.
- Have sold or built on top of AI/ML platforms, APIs, or developer infrastructure, and can credibly engage with both a machine learning engineer and a Chief Data Officer in the same meeting.
- Bring deep familiarity with LLMs, multimodal AI, REST APIs, and modern cloud architectures, with a strong grasp of video workflows and the enterprise buying process around AI.
- Have a track record of building repeatable pre-sales motions from scratch — playbooks, tooling, hiring profiles, onboarding programs — not just inheriting them.
- Have a real point of view on the video market — who the buyers are, where budgets are shifting, and what's actually broken in how enterprises handle video today. Whether it's media and entertainment, sports, security, or content moderation, you can tell a customer not just what TwelveLabs does, but where it fits in their existing stack.
- Have built joint go-to-market motions with cloud and ISV partners — AWS, GCP, Azure, or category-defining ISVs — and know how to turn a marketplace listing or co-sell program into actual pipeline.
- Are an exceptional communicator who can translate complex technical capabilities into business outcomes, and who makes both customers and internal teams better by being in the room.
- Thrive in environments where the product, market, and team are all evolving at once, and where leadership means making decisions before all the information is in.
- Know how to balance the immediate pressure of closing deals with the longer-term work of building a team and function that scales.
Benefits
- An open and inclusive culture and work environment.
- Work closely with a collaborative, mission-driven team on cutting-edge AI technology.
- Full health, dental, and vision benefits
- Extremely flexible PTO and parental leave policy. Office closed the week of Christmas and New Years.
- VISA support where applicable
Related Guides
Related Categories
Related Job Pages
More Solutions Engineer Jobs
Senior Solutions Engineer – Federal, Military Health, DIB
SnowflakeSnowflake delivers the AI Data Cloud to help organizations share data, build apps and power their business with AI.
• Present Snowflake technology and vision to executives and technical contributors at prospects and customers • Work hands-on with prospects and customers to demonstrate and communicate the value of Snowflake technology throughout the sales cycle • Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and complementary technologies and vendors • Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s products and marketing
• Own the architecture of Dayforce solutions across the full project lifecycle, from opportunity and requirements gathering through design, configuration, testing, data conversion, integration, and go-live • Interpret client business objectives and translate them into actionable solution designs, effort estimates, and cost proposals that result in signed contracts • Design custom extensibility solutions using the Dayforce Extensibility Framework, including custom WFM rules, scripting, and bespoke configuration to address complex client calculation and workflow requirements • Design and develop modern integrations through APIs, RESTful services, SOAP, Event Services, Microservices, and iPaaS platforms such as Dell Boomi, enabling seamless data flows between Dayforce and third-party systems • Lead solutioning for Dayforce AI modules, including AI-assisted scheduling, predictive analytics, intelligent document processing, and generative AI features by advising clients on use cases, readiness, configuration, and governance best practices • Leverage generative AI tools (e.g., GitHub Copilot, Claude, ChatGPT) and AI-assisted development environments to accelerate solution design, documentation, code generation, and quality assurance activities • Serve as primary point of contact for clients post-contract signing, leading status calls, resolving developer questions, and guiding user story creation through the delivery phase • Offer best-practice recommendations on custom solutions and integrations as well as standard Dayforce product functionality, educating clients on the full spectrum of configurable and customizable options available to them • At the opportunity stage, collaborate with clients and Align HCM business development leadership to understand requirements, assess feasibility, and prepare and deliver compelling solution presentations and demonstrations • Collaborate with implementation teams to ensure overall solution architecture is sound and proposed designs meet requirements and expectations established during the selection process • Lead design and peer reviews, individual and team unit testing, and client QA/UAT support activities, ensuring rigorous quality standards throughout delivery • Create and maintain comprehensive solution documentation, including design specifications, implementation instructions, data dictionaries, integration maps, and knowledge transfer materials for both internal teams and clients • Mentor junior and intermediate consultants, helping to set the direction for the Dayforce practice, share knowledge, and build internal capability across the team • Collaborate with Dayforce product teams to identify product gaps, surface client opportunities, and contribute to ongoing process improvement within the broader ecosystem • Build strong, trust-based partnerships with clients by demonstrating deep technical expertise, a proactive attitude, and a consistent commitment to delivering high-quality outcomes
• Build and Lead a High-Performing Team: Hire, coach, and grow DSAs capable of guiding DNB customers to production success across a wide range of Data, AI, and ML workloads. • Accelerate Path to Production: Inspire your team to minimize friction, remove blockers, streamline onboarding, and enable customers to get high-impact workloads into production faster. • Maintain Technical Excellence: Ensure you and your team stays ahead of the curve with advanced knowledge of Databricks and the broader Data and AI ecosystem, continuously learning and achieving certifications. • Collaborate for Customer Growth: Partner closely with Sales, Solutions Architects, Support, Product Engineering, and Professional Services to build integrated customer plans that accelerate adoption and deliver tangible ROI. • Champion Operational Rigor: Establish mechanisms for tracking, forecasting, and communicating workload progress, usage growth, and customer health. • Be a Thought Leader and Sponsor: Serve as the technical sponsor for select DNB accounts, engaging tech leads and executives to shape customer success strategy at scale. • Contribute to the DSA Practice: Drive initiatives that enhance consistency, scalability, and innovation across the DSA organization.
• Own the technical side of the sales cycle — designing and running demos, handling evaluation questions, and building materials that help prospects make confident decisions • Take primary ownership of the pilot experience for prospects, from onboarding through to conversion • Define pilot success metrics in partnership with the prospect and track progress against them • Proactively identify and resolve blockers to adoption • Build strong relationships during pilots that support conversion to full contracts • Hand off successfully converted customers to the broader CS team with full context and continuity • Work closely with Sales, Product, and CS to share insights from demos and pilots • Build and maintain reusable materials including demo scripts, onboarding guides, FAQs, and evaluation frameworks • Define, track, and report on pre-sales and pilot performance metrics, including demo activity, pilot status, and conversion rates




