• Monitor and triage incoming post-launch support tickets; categorize, prioritize, and route to appropriate team members within SLA windows • Verify Marketing Specialists have gathered all necessary client information before assigning tickets to developers; set and communicate timelines and next steps • Follow up with developers and Marketing Specialists to confirm task completion and client satisfaction • Support minor QA checks on deliverables before client-facing milestones; assist with offboarding procedures and documentation • Maintain accurate records across project management and client portal platforms • Provide backup support for onboarding and website teams; participate in team meetings and contribute to SOP feedback and process improvement initiatives

Role Description Top-level technical expert in one or more highly specialized areas of application, systems analysis, and programming. Acts independently with very little direction. May have duties, such as instructing or leading project application teams. May be asked to work with KS Executive management. Shares knowledge and learning with others. Provides technical leadership on complex projects. May act as an expert in a business or functional area. Keeps abreast of new technology. Formulates/defines system scope and objectives. Has full technical knowledge of all phases of application systems analysis. Assists client departments in identifying and designing opportunities for operational improvement, which can be enabled by improved systems configuration, deployment, acquisition, or development. Provides project management and direction for system-related projects. Performs configuration changes and system setup to ensure scope and quality of product. This position plays a key role in advancing population health and value-based care initiatives by designing, optimizing, and maintaining Healthy Planet tools within Epic. This position supports quality improvement, care management workflows, and payer-specific analytics and reporting, with a focus on improving outcomes, closing care gaps, and supporting performance under value-based contracts. The analyst collaborates closely with clinical, care management, quality, and operational stakeholders to ensure accurate data capture, actionable insights, seamless workflows, and compliance with NCQA certified HEDIS measures. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Qualifications - Bachelor's degree in a technical/application area or 4+ years equivalent work experience - Epic Systems Healthy Planet Certification or be able to attain within 12 months of being hired - 4+ years of experience in applicable healthcare or business operations unit, utilizing Healthy Planet or other KSC healthcare applications - 4+ years of systems experience with development, analysis, installation and support - Solid understanding of clinical workflows, care management processes, project management experience in IT, and population health programs - Proven technical and analytical aptitude for multiple application points of integration - Proven report writing capability - Proven communication, presentation, project management, problem-solving, and technical skills - Ability to assume more than one role on the team - Ability to travel occasionally - Valid Texas Driver’s License Requirements - Healthy Planet Configuration & Optimization - Value-Based Care Analytics - Population Health Strategy - Project Management - Teamwork - System Development - System Support - Proficiency - Communication/Customer Relations - Optimization - Interpersonal Skills - Vendor Relationship - Budget - Reliability - Certifications - Other duties as assigned Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• Deliver ERP, CRM, and BI projects on time, within budget, and according to contract specifications; • Ensure SOX compliance across all phases, reporting status to internal and external management; • Manage project financials, including budgeting, accounts receivable, and profitability; • Build and maintain strong client relationships, ensuring alignment with strategic objectives; • Develop project plan, define milestones, and ensure appropriate resource utilization to support profitability; • Mentor and guide project teams, fostering collaboration and professional growth; • Contribute to business development through proposal writing and client engagement; • Increase communication points between the leadership team and project management team to enhance collaboration and organizational culture.

• Tackle hard, ambiguous questions with rigor and independence, owning projects from problem definition to final recommendation. • Develop and implement project plans, optimize workflows and ensure all stakeholders are informed and engaged throughout the process. • Monitor project progress, identify potential risks, and proactively implement mitigation strategies to ensure timely and successful project delivery. • Collaborate with cross-functional teams, including legal, finance, and engineering to identify areas for improvement in processes and controls. • Establish and maintain effective project governance, ensuring that all project activities, decisions, and key milestones comply with standards and best practices. • Prepare materials to present to senior leadership, internal and external stakeholders, and users. • Foster a culture of collaboration, experimentation, and continuous improvement within the People team.