• Implement solutions to support the Exchange Online environment, in addition to on-premises mail attribute management with Exchange Server • Provide support for the secure email gateway solution, Proofpoint Email Protection, collaborating closely with the cyber security and operations teams to maintain daily activities • Maintain and optimize internal SMTP relaying, utilizing Proofpoint Secure Email Relay • Administer M365 tenant settings and collaborate with both IT and other business areas for product integrations • Support Microsoft Purview solutions such as Data Loss Prevention, Sensitivity Labels, Retention Policies, Records Management, and aid in expanding adoption of additional components • Support Microsoft Defender solutions such as Email policies and rules, Cloud Apps, and broaden our use of additional components • Support the implementation of other 3rd party data security tools • Provide tier three support to aid in troubleshooting and root cause analysis for M365 and email-related issues • Utilize PowerShell for settings changes, reporting, and automation • Document configurations, procedures, and best practices • Monitor Microsoft Message Center and product roadmaps for relevant features and changes • Communicate project status to customers and update project tracking tool regularly • Directory services: Active Directory, Entra ID

• Function mainly as a development engineer for equipment related projects in the Pulp/Paper and Water Treatment business. • Developing and designing new equipment offerings to fit new commercial efforts with collaboration from commercial teams, equipment vendors and the Solenis Launch team. • Ideation, design, drawing/manual development and construction oversight of brand new to market equipment offerings. • Primary contact on new equipment design projects to ensure they meet commercial needs and ready for handover to the equipment launch team upon completion. • Measured in on time delivery of projects within defined budget and operating parameters while maintaining strict safety protocols.

• Provides technical assistance to pre-engineering teams during data collection surveys • Leads site surveys to determine existing facility conditions and the requirements to complete the scope of work • Develops energy conservation strategies to execute the project scope of work related to retro-commissioning • Reviews Requests For Proposals (RFPs) for equipment and services procurement to ensure project outcomes are accounted for • Collaborates with the engineering of projects in accordance with engineering best practices, company standards, and compliance with applicable codes • Assists the project team with review of critical equipment and system submittals for conformance with contract documents • Conducts commissioning and occasional peer reviews of design documents • Advises the project team, in collaboration with the engineer of record, on the technical and resource requirements necessary to meet project outcomes • Assists the project team with site visits to review progress, quality of installation, and identify deficiencies • Troubleshoots equipment/system installation and setup problems • Provides technical support to the implementation team to complete the project requirements and meet project outcomes • Assists in the optimization of complex equipment/system upgrades • Identifies gaps in project execution and creates standards/processes to solve the issues • Supports or develops new tools supporting project execution • Problem solves system integration and operation of systems • Upholds and promotes the ENFRA brand by guaranteeing excellence in work execution and ensuring a positive client experience • Provides leadership, coaching, and/or mentoring to other employees within the Technical Services organization

• Stay on top of prompt engineering techniques, research, and best practices. • Develop and curate golden datasets for prompt evaluation and regression testing. • Design, test, and refine prompts for generative AI applications. • Document best practices and create reusable prompt templates. • Collaborate with cross-functional teams to integrate AI-driven features. • Build and maintain prompt libraries with clear versioning and tagging. • Drive continuous improvement in prompt performance.