Role Description ICF’s Digital Modernization and Experience (DMX) Division is seeking a ServiceNow Platform Architect who will serve as a key member of the ServiceNow Platform team. The ideal candidate will possess deep technical expertise in ServiceNow architecture, integration strategies, platform governance, and enterprise IT service management practices. This role will partner with business stakeholders, product owners, developers, and infrastructure teams to deliver scalable, secure, and high-performing ServiceNow solutions aligned with organizational objectives. Local candidates may be expected to work at the client site in Rockville, MD, at least 1-2 days per week. What You Will Do: - Platform Governance, Architecture and Roadmap: - Define and maintain the overall ServiceNow platform architecture and roadmap. - Lead architecture design for ServiceNow modules including HRSD, CSM, and custom applications. - Establish platform governance, development standards, and best practices. - Evaluate new ServiceNow capabilities and recommend adoption strategies. - Provide technical leadership for platform upgrades, integrations, and enterprise implementations. - Collaborate with enterprise architects and business leaders to align ServiceNow capabilities with business strategy. - Solution Design and Architecture: - Collaborate with clients and internal stakeholders, developers, and business analysts to gather requirements and design robust ServiceNow solutions. - Create detailed technical designs that align with clients' needs and leverage ServiceNow capabilities effectively. - Technical Consultation: - Act as a trusted advisor to clients and project teams, providing expert guidance on ServiceNow capabilities and customization options. - Identify potential challenges and propose innovative solutions. - Implementation Support: - Support the implementation of ServiceNow solutions with project managers and developers. - Ensure that the design is accurately translated into a functional solution. - Ensure deliveries adhere to ServiceNow established best practices and processes. - Integration and Automation: - Design scalable integrations with third-party systems using REST, SOAP, MID Server, Integration Hub, and APIs. - Ensure data consistency and integrity across different platforms. - Performance Optimization: - Conduct performance analysis and optimizations to enhance overall efficiency. - Identify and address bottlenecks to improve system performance. - Quality Assurance: - Design quality assurance plans to ensure technical deliverables meet quality standards. - Project Management: - Work closely with project managers to keep projects within scope and timeline. - Communicate regularly with management and clients on project status. - Security and Compliance: - Design the security plan and ensure adherence to security best practices and compliance requirements. - Collaborate with security teams to implement robust security measures. - Ensure adherence to ITIL, security, compliance, and data governance standards. - Documentation and Knowledge Sharing: - Create comprehensive technical documentation, including architecture diagrams and implementation guidelines. - Contribute to the knowledge base and share best practices within the team and the client. - Continuous Learning: - Stay updated on the latest advancements in ServiceNow and integrated technologies. - Mentor developers, administrators, and technical consultants on ServiceNow architecture and development standards. - Client Relationships: - Build and maintain strong relationships with clients through effective communication. Qualifications - Bachelor’s Degree in Computer Science, Information Systems, Engineering or other related scientific/technical discipline. - 8+ years of experience implementing ServiceNow solutions. - 5+ years of experience architecting ServiceNow solutions. - ServiceNow Certified Technical Architect. - ServiceNow Certified System Administrator. - Must be a United States (U.S.) Citizen or Green Card holder. - Candidate must be able to obtain and maintain a Public Trust with the government. - Candidate must reside in the U.S., be authorized to work in the U.S. Requirements - ServiceNow Certified Application Developer. - Vast experience across numerous parts of the ServiceNow platform and comfort with commonly integrated third-party technologies. - Excellence in scripting languages (JavaScript, GlideScript, Angular.js) and other relevant languages. - Experience in designing and leading complex solutions and integrations. - Strong understanding of system architecture and design principles. - Excellent written and oral communications skills. - Exceptional problem-solving and critical-thinking abilities. - Excellent communication, presentation, and stakeholder management skills. - In-depth understanding of ServiceNow best practices and industry trends. - Excellent conflict resolution skills. Benefits - ICF is a global advisory and technology services provider. - We are an equal opportunity employer. - Reasonable accommodations are available for disabled veterans and individuals with disabilities. - Pay range for this position is: $119,323.00 - $202,850.00.

• Aktive Identifikation und Gewinnung von Neukunden im Enterprise-Segment sowie im öffentlichen Sektor durch Eigenakquise und Kooperation mit ServiceNow und Partnern • Erfassung von datenschutz- (DSGVO) und souveränitätsbezogenen Pain Points sowie Positionierung der Souveränen ServiceNow-Cloud als optimale Betriebslösung • Eigenverantwortliche Steuerung des gesamten Sales-Cycles vom Erstkontakt über komplexe Ausschreibungsverfahren bis zum erfolgreichen Vertragsabschluss • Strategischer Ausbau von Partnerschaften innerhalb des ServiceNow-Ökosystems (unter anderem mit Consulting-Partnern und Implementierern)

• Maintain visibility across all active ServiceNow projects • Set and enforce delivery standards, governance, and ways of working • Act as the senior escalation point for complex or at-risk engagements • Build and lead a globally distributed ServiceNow delivery team • Own hiring decisions across geographies • Create clear career pathways and development plans for consultants, architects, and developers • Champion the use of AI tooling within delivery itself • Systematically capture reusable assets from delivery • Work closely with the GTM ServiceNow Lead to align delivery capability with what is being sold

Title: Principal ServiceNow Software Engineer (AFP) Location: Duffy Australia Job Description: About Peoplebank: Peoplebank, part of RGF Staffing ANZ, is a leading talent solutions provider. We place the brightest IT & digital professionals into some of the region's top employers. We are expert recruiters who have been placing IT & digital specialists with some of the most dynamic and recognised organisations in the Asia Pacific region for over 34 years. About the Role: Our Federal Government Client is seeking a Senior Software Engineer (ServiceNow Developer) This is a long-term contract role with an initial contract duration of 12 months with extension options, located at our client's Canberra location (hybrid working arrangements may apply). As the selected candidate, you will: - Deliver custom portal development using UI Builder or React, ensuring secure integration with ServiceNow APIs and government data models - Perform advanced ServiceNow customisations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables and reporting - Undertake integration and scripting using Glide, JavaScript, Ajax, XML, JSON, HTML and CSS - Deliver advanced workflow, Playbook and Customer Service Management (CSM) development and customisation - Identify and escalate issues and risks appropriately within the team structure - Diagnose and resolve technical issues through analysis and fault rectification - Support the design, configuration, testing and implementation of ServiceNow capabilities - Assist with technical design standards, documentation, test plans and user documentation - Maintain records and documentation in accordance with the client's requirements - Work effectively in an Agile environment with a wide range of stakeholders - Maintain currency in emerging technologies and IT best practices - Build and sustain effective stakeholder relationships and contribute to continuous ICT improvement To be successful in this role you should have: - Extensive experience in ServiceNow development, including CMS and UI Builder - Strong knowledge of ServiceNow scripting, integrations and platform capabilities - Proven experience in software development, systems design, integration, and deployment at a senior level (SFIA Level 6 or equivalent) - Demonstrated experience working in Agile delivery environments - Strong analytical and problem-solving skills with experience in troubleshooting complex systems - Excellent verbal, written and interpersonal communication skills - Ability to develop technical documentation, test plans and design standards - Proven ability to work collaboratively within small teams and broader organisational environments It is desirable if you have: - Experience working in Federal Government or highly regulated environments - Experience with advanced ServiceNow modules such as Playbooks and CSM - Understanding of emerging technologies and ICT innovation practices - Experience contributing to enterprise-level technology transformation initiatives Due to security clearance requirements for this role, candidates must be Australian citizens with NV1 or higher security clearance. Benefits of being a Peoplebank candidate: - Personalised Attention: You'll be assigned a dedicated Account Manager to support your unique needs. - User-Friendly Services and Ongoing Support: Easy online timesheet lodgement, plus full access to contractor care, payroll, and admin support throughout your contract. - Choice and Flexibility: A wide variety of contracting options tailored to your preferences and circumstances. - Industry-Leading Payroll Services: Enjoy the reliability of accurate, on-time weekly payments. - Contractor Satisfaction Focus: Our goal is to be your top choice for IT contracting and permanent roles-with your success at the centre of everything we do. Apply now for immediate consideration - contact Louise Gersie Francisco on 262451715 quoting Job Reference: #270972. Applications close: Tuesday, 9 June 2026 Please note: Only candidates that meet the above criteria will be contacted. Thank you for your interest in the position. Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know-we're here to support you.