Role Description We are seeking individuals who enjoy assisting their clientele and managing multiple tasks. In this role, you will assist with making reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services. This role is only for those who are detail-oriented, client-focused, and are comfortable working independently in a remote environment. Key Responsibilities - Assist clients with making personalized service arrangements - Research and compare available options to meet client preferences - Confirm reservations and ensure accuracy of details - Provide clear, professional communication via email and phone - Support updates, modifications, and service-related inquiries - Complete required training Qualifications - Must be authorized to work in the US, UK, Mexico, Australia, Spain, or Latin America - Strong written and verbal English communication skills - Reliable internet connection and smartphone (computer is also recommended) - Must be a minimum of 18 years of age Benefits - Fully remote capability - Flexible schedule - Supportive team atmosphere

Role Description Project Expedition is looking for a hands-on, AI-forward Head of Client Experience to help us scale an organization already known for exceptional service, without losing the personal touch our clients, travel advisors, partners, and travelers expect. This is not a strategy-only CX leadership role. We are looking for someone who leads from the front: - Learn the product deeply - Understand our workflows - Spend time in the queue - Handle tickets when needed - Take ownership of escalations - Engage directly with customers - Coach the team from firsthand experience Our belief is simple: in travel, service cannot feel automated. The right leader will know how to use AI to make our team faster, smarter, more consistent, and more proactive, while preserving the judgment, empathy, and human care that define an exceptional client experience. You will own the day-to-day performance of the Client Experience team, the systems that support it, and the service philosophy behind it. Your mandate is to turn support into a measurable competitive advantage through operational excellence, product mastery, thoughtful AI adoption, and hands-on leadership. Qualifications - 6–10+ years in Customer Support, Client Experience, Customer Success, Travel Operations, or a similar customer-facing function. - 3+ years managing managers, team leads, or a meaningful support/client experience organization. - Proven experience scaling support or service operations in a high-volume, time-sensitive environment such as travel, hospitality, marketplace, e-commerce, logistics, fintech, or similar. - A true lead-from-the-front mentality. - Strong product curiosity. - Practical AI and technology fluency. - Strong analytical ability. - Excellent written communication, tone, judgment, and customer empathy. - Experience building systems: SOPs, playbooks, macros, QA frameworks, escalation paths, onboarding programs, training programs, and performance standards. - Ability to balance policy, precedent, customer trust, and business judgment. Requirements - Lead, coach, and develop team leads and support specialists across email, chat, and phone. - Spend regular time in the ticket queue and reporting to understand customer pain points, product gaps, process friction, and team execution. - Personally handle escalations, difficult customer situations, VIP/advisor issues, and time-sensitive travel problems when needed. - Learn and master the Project Expedition product, booking flows, supplier/operator workflows, advisor needs, internal tools, and customer journey. - Build a culture where leaders model the standard, not just measure it. - Own key operating metrics, including CSAT, SLEs, QA scores and other service-quality indicators. - Establish and improve QA programs, calibration routines, coaching cadences, SOPs, escalation paths, and training materials. - Improve workforce planning, scheduling, coverage models, training ramps, and peak-season readiness. - Use data to identify the root causes of customer friction and turn those insights into clear operational, product, or tooling improvements. - Partner closely with Product, Engineering, Sales, and Supplier teams to improve support tooling, internal workflows, and the customer experience. - Bring clear recommendations to leadership on what is working, what is broken, what needs investment, and where we can scale more effectively. Benefits - Annual company bonus, up to $3,000 based on company targets and deferred eligibility. - 15 days of leave (increases to 20 days at 2 years tenure) - Company Healthcare Plan (Company contribution $9K with 2 completely covered plans) - 401K company plan - Annual work from home budget $500 - Annual training budget of $250 - TSA Precheck - Annual Project Expedition tour credits of $750 - Employee discounts on thousands of tours and activities Company Description This is a remote role open to candidates based in the United States. Currently, we are unable to hire employees residing in New York or California.

Role Description We are currently seeking a Data & AI Specialized Sr Client Partner - Travel and Hospitality (Remote - US Central/Eastern) to join our team (remote) prefer central/eastern region of the United States, United States (US). This role is designed for a seasoned leader who can build trusted partnerships with executives in the Travel and Hospitality industry while guiding organizations through increasingly complex, data-driven challenges. As a key advisor, you will help travel and hospitality clients unlock the value of their data, advance AI-enabled capabilities, and modernize their technology landscape—delivering measurable outcomes that enhance operational efficiency, accelerate decision-making, and improve member experiences. Key Responsibilities - Establish and nurture long-term, strategic partnerships with clients through continuous engagement, gaining deep insight into their industry, challenges, and growth priorities. - Oversee the end-to-end delivery of client engagements, while identifying and driving new business opportunities and expansion initiatives. - Manage a $5M+ portfolio, with accountability for revenue growth, client satisfaction, and overall account performance. - Develop and execute account and business plans to achieve growth targets and expand client relationships. - Lead the deal-shaping process, delivering compelling presentations and value propositions to executive stakeholders. - Engage and influence C-suite and senior leadership to strengthen relationships and expand NTT DATA’s footprint. - Maintain a 50% utilization target while balancing delivery excellence with growth objectives. - Provide coaching and mentorship to team members, fostering the development of future leaders. Qualifications - 15+ years of experience within the professional services industry. - 15+ years of proven success in account or client management roles. - 8+ years of experience in P&L management, financial oversight, and deal structuring. - 8+ years of experience leading and developing delivery teams. - Bachelor’s degree or equivalent combination of education and experience. - Ability to travel 25%+ as needed. Preferred / Desired Experience - Strong background in technical program management within enterprise environments, particularly data and analytics initiatives. - Proven track record of achieving high levels of client and employee satisfaction. - Expertise in developing and executing account strategies. - Experience across diverse environments, including Big 4 consulting and/or high-growth startup settings. - Demonstrated success in team leadership, mentorship, and talent development. Benefits - Medical, dental, and vision insurance. - Flexible spending or health savings account. - Life and AD&D insurance. - Short and long term disability coverage. - Paid time off. - Employee assistance. - Participation in a 401k program with company match. - Additional voluntary or legally-required benefits.

Role Description The Associate Client Manager will manage small business renewal accounts from start to finish. The role requires logging client data, evaluating insurance needs, and helping create effective risk management solutions designed to meet clients' financial goals. This includes the broking/quoting for renewals, prioritizing client retention and communication, as well as the operational tasks required to complete binding and policy management. The Associate Client Manager on the Baldwin Small Business team will be responsible for all marketing, client communication, binding coverage, endorsements, and policy data logging for accounts with $5,000 -$10,000 in revenue. The goal is to satisfy the needs of these smaller clients and retain them year over year. Primary Responsibilities: - Exclusive Point of Contact for all client renewal processes - Facilitating the policy marketing, quoting, and underwriting process on renewals - Delivering accurate quotes that meet or exceed client requests - Fostering relationships with various insurance carriers and acting as the liaison between current clients and carriers, as well as wholesalers - Identifying account rounding opportunities in order to provide better coverage for the client by reducing gaps and potential exposure to risk - Providing exceptional customer service; this includes answering client inquiries and questions in a timely and efficient manner, handling policy changes/endorsements, billing issues, and issuing certificates of insurance - Compiling and preparing all relevant document bundles to bind client insurance policies, as well as collecting payment - Updating and improving upon internal information management systems, including Salesforce Qualifications - Prior experience in insurance and loves customer service - Exceptional verbal and written communication skills - Strong organizational and task prioritization skills - Proficient in learning new software and technologies, Salesforce experience preferred - Self-motivated, analytical, ambitious with an entrepreneurial spirit Requirements - A Bachelor’s degree preferred - At least 2-3 years’ relevant experience required - Current P&C license Important Notice This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization.