Role Description Provides support and assistance to senior underwriting staff handling personal lines and homeowners policies. Perform administrative duties regarding new and renewal accounts, risk assessment, and loss runs and loss ratings. May assist senior underwriter with the computation of rates and premiums. This is a developing level position. - Utilize understanding of exposures and risks analysis to assess loss history and current condition of finances for a case. - Collect, study, and review documentation pertaining to risk cases, performing risk analysis to conclude whether a case is worth accepting. - Conduct preliminary reviews of complex submissions to identify errors, omissions, and confirm eligibility. - Collaborate closely with the underwriting team to finalize insurance applications efficiently. - Utilize multiple databases to gather and verify supplementary data for submissions. - Manage inbound calls, connecting customers and team members to ensure a seamless and positive experience. - Respond to customer needs, providing guidance and assistance tailored to their insurance needs. - Process accounts from approved quotes through to policy issuance with accuracy and efficiency. Qualifications - Bachelor’s degree required - Minimum of 1 year of underwriting or related insurance experience required - CPCU, CIC, CRIS, Property & Casualty Brokers License, etc. a plus - Strong customer service experience - Proficiency in Microsoft Office Suite and ability to quickly learn industry-specific software - Ability to work collaboratively with team members and other departments - Strong desire to learn, explore new ideas, and seek out new knowledge - Ability to be flexible, embrace change, and quickly pivot in response to shifting priorities Requirements - This role also offers bonus pay. Your ISC Talent Acquisition representative will share more details about the bonus component should you advance in the interview process. - The starting hourly pay scale for this position is listed below. Actual starting pay will be based on factors such as skills, qualifications, training, and experience. - ISC's salary ranges are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. - National Pay Range: $23 - $29 USD Benefits - Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows - Professional development opportunities - Owner Referral Program - Work from home reimbursement for remote/hybrid roles - Canary emergency financial assistance program - Comprehensive medical, dental, vision - Life/AD&D Insurance - Confidential, Employee Assistance Program - Health Savings Account, includes company contribution - Short-term disability - Voluntary benefits - supplemental accident, critical illness, hospital insurance - Employee discounts - 401(k) Plan with company match contribution - Addition Wealth Financial Wellness Program - Various Time Off Programs - 11 company paid holidays

• Oversee new business and underwriting operations: Ensure the team effectively manages new business cases, from application processing to issue resolution, ensuring timely and accurate outcomes. • Manage the new business operations team: Oversee the hiring, training, development, and the offering of mentorship and guidance to foster a high-performing team. • Improve new business processes: Create, develop, maintain, and identify opportunities to improve new business processes and efficiency. • Monitor case progress: Track the progress of each case and ensure that all required steps are completed within established timelines. • Resolve case issues: Identify and resolve any issues or delays that may arise during the case processing process. • Establish Key Performance Indicators (KPIs) and monitor team and individual performance of daily new business and case management processes. • Working closely with cross-functional teams and external partners to streamline processes and improve efficiency. • Collaborate with partners to guarantee that our performance meets or exceeds contractual requirements.

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: SoFi is hiring experienced Home Equity Mortgage Underwriters to support a growing lending portfolio. This is a true full-file underwriting role with end-to-end ownership of credit, income, and collateral decisions. Underwriters partner closely with processors to move loans efficiently from review through clear-to-close, while maintaining strong quality, compliance, and risk discipline. This role is best suited for underwriters who are comfortable making defensible credit decisions, working in semi-manual environments, and owning the entire file — not just one segment of the process. What you’ll do: Underwrite and decision home equity and mortgage loan files in accordance with SoFi, investor, and GSE guidelines. Perform full credit risk analysis, including borrower creditworthiness, income stability, and collateral evaluation. Review and analyze loan documentation including credit reports, income documentation, tax returns, appraisals, and title reports. Utilize DU and LP to support underwriting decisions and document rationale. Independently evaluate and clear underwriting conditions to maintain pipeline momentum. Analyze self-employed borrower income (Schedule C, K-1s, partnerships, and corporate returns). Identify potential risk or fraud indicators and escalate appropriately. Collaborate primarily with loan processors to resolve documentation gaps and drive loans to closing. Maintain high quality, accuracy, and compliance while meeting established production expectations. What you’ll need: Minimum 2 years of recent conventional loan underwriting experience with decision-making authority. Hands-on experience with DU and LP. Demonstrated full-file underwriting experience, including appraisal and title review. Strong background analyzing self-employment income and complex borrower scenarios. Solid understanding of credit policy, underwriting guidelines, and collateral evaluation. Ability to render clear, well-documented, and defensible credit decisions. Strong communication and collaboration skills, particularly in partnership with processors. Comfort working in a compliance-driven, production-oriented environment. Nice to have: Prior home equity underwriting experience. Manual or semi-manual underwriting background. Experience transitioning from task-based roles into true full-file ownership. Active CHUMS, SAR, or VA credit authority. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Sr. Business Operations Analyst works with field operations and corporate underwriting to address policy issues that need to be corrected and/or changed. The objective for the Sr. Business Operation Analyst is to address Underwriting tasks: complex, exposure changing and premium bearing endorsement requests, bureau issues, audit and claim issues and other post bind policy issues and serve as a Team Lead. - Works closely with Corporate Compliance and Governance ensuring compliance with Federal and State regulations, Workers’ Compensation Bureau regulations and internal governance processes. - Addresses policy level issues - endorsement requests, bureau issues, audit and claims issues and other post bind policy issues. - Understands the policy level issues, works with the appropriate parties, and develops solutions to resolve those issues with little direction. - Ensures customer responsiveness goals are met while maintaining appropriate underwriting discipline. - Serves as a team lead, providing guidance to other non-senior analysts. - Reviews and approves referrals within their Senior Authority in the absence or at the request of the Underwriting Manager. - Supports the Business Operations Manager in managing and updating SOPs for the team’s processes. - Serves as the subject matter expert and designated tester for system upgrades, special projects, and updates including testing. - Maintain current knowledge of key Federal, State, Bureau and internal regulations and processes. - Monitors Bureau & DOI actions and works with Corporate Compliance and governance on business changes needed. - Works collaboratively with: Sales, Claims, IT, Legal, Loss Control, Premium Audit and Field operations (Underwriting and Underwriting Services). - Other duties as assigned. Qualifications - Minimum of 8 years of experience in the Workers Compensation industry, preferably with a field underwriting and underwriting support unit. - Senior level technical expertise, knowledge of key Federal, State and Bureau regulations, knowledge in how to get regulatory information. - Must demonstrate understanding of NCCI and/or Independent Bureau State(s). - Must have strong verbal and written communication skills, collaboration, and influence management skills. - Must have superior analytic and decision-making skills. - Insurance Designation preferred. - Bachelor’s degree. Equivalent combinations of education and experience may be considered. Requirements - Remote: This role is remote, and only open to candidates currently located in the United States and able to work without sponsorship. - It requires a suitable space that provides a private and quiet workplace. - Expected Work Hours: Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. - Travel: May be required to travel to off-site location(s) to attend meetings, as necessary. Benefits - Salary Range: $70,000 - $100,000 and a comprehensive benefits package. Company Description As a dynamic, fast-growing provider of workers' compensation insurance and services, we are seeking a goal-oriented individual willing to put their ideas to work! - We offer a positive, challenging work environment, combined with an opportunity to build your career as you help us grow our business, in innovative and imaginative ways that are uniquely EMPLOYERS! - Headquartered in Nevada, EMPLOYERS attributes its long-standing success to its most valuable resource, our employees across the United States. - EMPLOYERS is known for the quality service and expertise we provide to our clients, and the exemplary work environment we provide for our employees. - We live and breathe our core values: Integrity, Customer Focus, Collaboration, Initiative, Accountability, Innovation, and Personal Fulfillment. - At EMPLOYERS, you’ll discover an energetic environment that inspires top achievement. - As “America’s small business insurance specialist”, we have the resources, a solid reputation and an expanding nationwide identity to enrich your work/life and enhance your career.