• Become an expert in our billing system, Sage Intacct, to create and send invoices to our customers, ensuring accuracy in the details • Be maniacal about managing all overdue AR and working on payment plans until you reconcile all payments on a customer’s account • Translate customer contracts and Salesforce data into accurate invoices for each customer, setting up billing schedules • Serve as the main point of contact for our customers, responding to billing support tickets addressing customer concerns via phone and email • Be welcomed into the innovative and collaborative Buildout team. Get to know your teammates and work in sync to deliver our number 1 mission: a world-class, end-to-end customer experience • Make mistakes, improve for the next time, and develop enviably thick-skin from these experiences to propel you through the rest of your career, at Buildout and beyond • Take the work, but not yourself, seriously

Agora is a leading SaaS and FinTech platform transforming how real estate investment firms manage their capital, investors, and operations. Trusted by 700+ GPs, owners/operators, and investment firms globally, we help teams streamline the full lifecycle of investment management—from fundraising and onboarding to reporting, distributions, tax, and back-office automation. But we’re more than just software. We’re a team of bold thinkers, innovators, and real estate enthusiasts who believe complex processes should feel simple. Our platform combines modern technology with expert services, helping our customers raise more capital, deliver a better investor experience, and scale their businesses smarter. Agora is backed by top-tier VCs like Insight Partners and Qumra Capital, and we’re growing fast. We’ve been named one of Globes’ Most Promising Startups, recognized as a Best Start-Up Companies to Work For by Duns 100, and one of Business Insider’s Hottest PropTech Startups. The Role: We’re looking for a Billing & Collection Specialist (Bilingual English/Hebrew) to join our Finance Operations team and play a critical role in ensuring a smooth, accurate, and customer-centric billing and collections experience. This role sits at the intersection of Finance, Go-To-Market, and Customer Success. You’ll own day-to-day billing and collections operations, partner closely with internal teams, and communicate directly with customers, helping ensure accuracy, clarity, and trust at every step of the order-to-cash journey. If you’re detail-oriented, customer-minded, and thrive in a fast-paced SaaS environment, this role is for you. What You'll Do: Billing Operations Process and issue accurate invoices for recurring and one-time services in a timely manner Partner with cross-functional teams to ensure correct pricing, account setup, and billing configurations Maintain billing schedules and ensure alignment with contractual terms Play a key role in end-to-end system and data monitoring within the order-to-cash process to support accurate invoicing Collections Operations Monitor accounts receivable and proactively follow up on overdue balances Communicate with customers professionally and empathetically to resolve payment issues or disputes Collaborate with Sales, Customer Success, and Operations teams to manage escalations and identify solutions Support the achievement of KPIs related to cash collections and aging balances Customer Support & GTM Collaboration Provide timely, high-quality support to customers on billing-related questions Respond to inquiries regarding invoices, payment schedules, and account balances Support the U.S.-based GTM team, including joining customer calls as needed Partner with internal stakeholders to resolve complex or sensitive billing matters Contract Management Receive and review customer contracts, accurately documenting all relevant details in internal systems Ensure billing is executed in accordance with contract terms and agreed-upon schedules Maintain precise records of billing actions, updates, and customer communications Process Improvement Identify opportunities to improve billing and collections workflows for efficiency and accuracy Participate in testing and implementation of system enhancements and new tools Help develop and document standard operating procedures for billing and collections 2+ years of experience in Billing and Collections operations Hands-on experience with tools such as Stripe, NetSuite, and HubSpot Fluency in English and Hebrew (written and spoken) Strong customer-first mindset with a collaborative approach Advanced proficiency in Excel Excellent communication skills and comfort working cross-functionally High attention to detail with a strong focus on accuracy and follow-through Salary Range: 75k-85k Why Agora Opportunity to make a real impact in a fast-growing global SaaS company Exposure to cross-functional teams and leadership across Finance, GTM, and Operations A culture rooted in trust, ownership, and continuous improvement Competitive compensation, benefits, and room to grow

Enrollment Specialist Are you looking for a 100% work-from-home position where you can tactfully and empathetically assist patient members in navigating and enrolling in their life-changing copay assistant programs? Do you enjoy a predictable environment where you help people, solve problems, and make every call count? Then, join the PrudentRx call center team as a Member Specialist, where you’ll be a trusted guide for members navigating the copay territory and gracefully impacting lives everyday. This role is perfect for someone who thrives in a fast-paced call center, values accuracy and compassion, and takes pride in delivering first-call resolutions. This role requires the daily utilization of interpersonal, computer, and problem-solving skills with a desire to be a team player in assisting others. In addition, you will be joining a growing company that will give you the opportunity to impact your callers and co-workers every day.  Position Details - United States- Remote - Shift availability Monday - Saturday(with one weekday off) shift times start as early as 11:30am EST.  [Accepting applicants in EST, and CST time zone] - Hourly/Non-Exempt - Equipment and hardware provided. Interviewing, orientation, and training are conducted virtually. Responsibilities - Work inbound and outbound member calls, assisting with the enrollment process. - Act as a subject matter expert to provide members with clear, accurate, and up-to-date information regarding program eligibility, requirements, and other enrollment needs. - Provide members with tactful and compassionate support throughout the enrollment process (while maintaining professionalism) - Escalate unresolved cases and pending member grievances. - Utilize the Salesforce CRM database to verify member data to complete enrollment. - Generate detailed records and notes of inquiries, comments, and interactions via CRM - Work assigned queues and/or cases as directed by call center leadership - Complete all necessary continued learning and training requirements per department and company need - Other essential duties as assigned.

Location: Remote: California Location Status: Work will be primarily performed remotely from home office. Employee will be required to utilize personal phone and internet services to perform telecommuting with reimbursement per Race’s current flex agreement. Occasional travel to and work from other Race offices or off-site locations may be required. 100% Company-Paid Medical and Dental Benefits Free Fiber Internet Service Comp: $18 to $20 USD per hour Who We Are: We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose. Position Impact: The Billing Specialist will work in our call center, ensuring customer interactions are met with the highest level of satisfaction, managing and streamlining billing processes to ensure seamless operations. Responsibilities include processing invoices, reconciling accounts, and resolving billing discrepancies. Duties involve processing invoices, meticulously reconciling accounts, swiftly addressing any billing discrepancies that may arise, taking calls to assist with billing inquiries, and collaborating with cross-functional teams to address customer inquiries and contribute to enhancing our billing systems and procedures.