• Drive execution for major cross-functional programs, ensuring timely, high-quality delivery. • Employ advanced forecasting, risk management, and intake strategies to mitigate potential delays and dependencies. • Quickly understand the scope, requirements, and risks associated with new and existing programs. • Be ready to dive deep into technical and operational details, rapidly get up to speed, and identify and mitigate potential risks to ensure smooth program execution; all while being able to keep the big picture in mind. • Cultivate solid relationships with stakeholders across R&D, Product, and Engineering, including senior management, collaborating on feature planning and resource allocation to ensure strategic alignment and operational efficiency. • Able to “the Toast way” and to adapt to change and iterate quickly; comfortable recalibrating plans, processes, and stakeholder expectations in complex and ambiguous environments. • Leverage your technical fluency to guide teams, establishing best practices and fostering continuous improvement all in service of reaching the teams’ most critical outcomes. Encourage innovation within program teams by setting technical fluency standards and facilitating professional growth.

• Lead internal AI initiatives from concept through execution, including use case discovery, pilot coordination, rollout planning, and adoption tracking • Partner with Security, Legal, and GRC to support safe, responsible AI use, including policy alignment, tooling guardrails, and change management • Coordinate cross-functional stakeholders to evaluate AI tools and integrations that improve productivity and operational efficiency • Bring structure to ambiguous AI initiatives by defining goals, success metrics, timelines, and ownership • Support internal education, enablement, and documentation related to tools and best practices • Lead strategic Corporate Engineering initiatives beyond AI, including tooling improvements, workflow optimization, and operational programs • Partner with cross-functional teams to identify needs, engage subject matter experts, and align solutions with business and operational goals • Provide program management rigor across multiple concurrent initiatives, ensuring timely delivery and clear communication • Communicate effectively across all levels of the organization, including senior leadership, tailoring messaging to different audiences • Lead change management for new tools and initiatives, including rollout planning, training, and adoption support

• Lead Agile project management across multiple, interrelated technology workstreams, serving as Scrum Master for multiple development teams. • Plan, facilitate, and document all Agile ceremonies, including stand-ups, sprint planning, sprint demos, and retrospectives. • Administer and govern Jira and Confluence environments, including project configuration, workflows, dashboards, reporting, and service desk operations. • Manage and maintain the backlog of work for the technology platforms. • Coordinate work across multiple platform teams using a “Scrum of Scrums” or technical leads-level scrum to ensure alignment of priorities, dependencies, and delivery timelines. • Develop and maintain integrated quarterly and annual work plans across platforms, aligning deliverables with task orders, budgets, and client priorities. • Serve as the primary coordination bridge between technical teams, program leadership, and clients, translating requirements into actionable plans and communicating progress, risks, and tradeoffs. • Lead preparation of client-facing deliverables, including quarterly and annual progress reports, sprint demos, and strategic planning materials. • Oversee helpdesk operations and service-level performance, ensuring timely intake, prioritization, and resolution of requests. • Support strategic planning and roadmap development for FEWS NET technology platforms, facilitating discussions on future capabilities, technical debt, and platform integration. • Identify and proactively manage project risks, dependencies, and resource constraints across teams and platforms. • Foster a collaborative, transparent, and inclusive working environment for globally distributed teams.

Agility Robotics is a pioneer. Our robot, Digit, is the first to be sold into workplaces across the globe. Our team is differentiated by its expertise in imagining, engineering, and delivering robots with advanced mobility, dexterity, intelligence, and efficiency -- robots specifically designed to work alongside people, in spaces built for people. Every day, we break through engineering challenges and invent new solutions and capabilities that will one day make robots commonplace and approachable. This work is our passion and our responsibility: our mission is to make businesses more productive and people’s lives more fulfilling. About the role We are seeking a strategic and hands-on Director, Technical Operations to manage Quality, Compliance, Technical Documentation and lead the lifecycle excellence of our products. This leader will ensure that our technology is built to the highest standards, remains compliant with global regulations, and operates at peak performance once deployed in the field. You will bridge the gap between engineering, manufacturing, and field operations, ensuring that technical knowledge is captured and compliance is ironclad About the work 1. Quality & Compliance Strategy Quality Management System (QMS): Design, implement, and maintain a robust Quality Management System (e.g., ISO 9001) that scales with the company. Regulatory Oversight: Ensure all products and operations meet federal, state, and local regulations while also complying with ISO standards. Audit Management: Lead internal and external audits to ensure continuous adherence to safety and quality protocols. Partner Quality: Drive Partner Level Quality to ensure upstream conformance throughout the product supply chain. 2. Technical Documentation & Knowledge Management Change Management: Oversee Engineering Changes (ECO/MCO) across hardware components and firmware updates within the product set. Product Definition: Develop and version technical documentation tied to product definition within the business’s PLM (Product Lifecycle Management) system. 3 . Leadership & Cross-Functional Collaboration Feedback Loops: Establish "field-to-engineering" feedback loops to ensure quality issues in the fleet are addressed in future product iterations. Team Leadership: Build and mentor a multidisciplinary team of quality engineers, technical writers, and fleet analysts/coordinators. Budgeting: Manage the departmental budget for Quality and Compliance. About you Education: Bachelor’s degree in Engineering, Operations, or a related technical field (Master’s preferred). Experience: 10+ years in technical leadership roles, with a proven track record in Compliance and Quality Engineering. Technical Expertise: Deep understanding of QMS frameworks (ISO, Six Sigma, Lean) Communication: Exceptional ability to translate complex technical concepts into clear documentation for diverse audiences. Analytical Skills: Strong data-driven decision-making skills to manage cost-of-quality analyses. This is a fully remote role with the option to work hybrid if a commutable distance from our Salem, Pittsburgh, or Fremont offices. Full-time Employees are eligible for Benefits: 401(k) Plan: Includes a 6% company match. Equity: Company stock options. Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees. Benefit Start Date: Eligible for benefits on your first day of employment. Well-Being Support: Employee Assistance Program (EAP). Time Off: Exempt Employees: Flexible, unlimited PTO and 10 company holidays, including a winter shutdown. Non-Exempt Employees: 10 vacation days, paid sick leave, and 10 company holidays, including a winter shutdown, annually. On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations. Parental Leave: Generous paid parental leave programs. Work Environment: A culture that supports flexible work arrangements. Growth Opportunities: Professional development and tuition reimbursement programs. Relocation Assistance: Provided for eligible roles. All of our roles are U.S.-based. Applicants must have current authorization to work in the United States.