• Lead Agile project management across multiple, interrelated technology workstreams, serving as Scrum Master for multiple development teams. • Plan, facilitate, and document all Agile ceremonies, including stand-ups, sprint planning, sprint demos, and retrospectives. • Administer and govern Jira and Confluence environments, including project configuration, workflows, dashboards, reporting, and service desk operations. • Manage and maintain the backlog of work for the technology platforms. • Coordinate work across multiple platform teams using a “Scrum of Scrums” or technical leads-level scrum to ensure alignment of priorities, dependencies, and delivery timelines. • Develop and maintain integrated quarterly and annual work plans across platforms, aligning deliverables with task orders, budgets, and client priorities. • Serve as the primary coordination bridge between technical teams, program leadership, and clients, translating requirements into actionable plans and communicating progress, risks, and tradeoffs. • Lead preparation of client-facing deliverables, including quarterly and annual progress reports, sprint demos, and strategic planning materials. • Oversee helpdesk operations and service-level performance, ensuring timely intake, prioritization, and resolution of requests. • Support strategic planning and roadmap development for FEWS NET technology platforms, facilitating discussions on future capabilities, technical debt, and platform integration. • Identify and proactively manage project risks, dependencies, and resource constraints across teams and platforms. • Foster a collaborative, transparent, and inclusive working environment for globally distributed teams.

Agility Robotics is a pioneer. Our robot, Digit, is the first to be sold into workplaces across the globe. Our team is differentiated by its expertise in imagining, engineering, and delivering robots with advanced mobility, dexterity, intelligence, and efficiency -- robots specifically designed to work alongside people, in spaces built for people. Every day, we break through engineering challenges and invent new solutions and capabilities that will one day make robots commonplace and approachable. This work is our passion and our responsibility: our mission is to make businesses more productive and people’s lives more fulfilling. About the role We are seeking a strategic and hands-on Director, Technical Operations to manage Quality, Compliance, Technical Documentation and lead the lifecycle excellence of our products. This leader will ensure that our technology is built to the highest standards, remains compliant with global regulations, and operates at peak performance once deployed in the field. You will bridge the gap between engineering, manufacturing, and field operations, ensuring that technical knowledge is captured and compliance is ironclad About the work 1. Quality & Compliance Strategy Quality Management System (QMS): Design, implement, and maintain a robust Quality Management System (e.g., ISO 9001) that scales with the company. Regulatory Oversight: Ensure all products and operations meet federal, state, and local regulations while also complying with ISO standards. Audit Management: Lead internal and external audits to ensure continuous adherence to safety and quality protocols. Partner Quality: Drive Partner Level Quality to ensure upstream conformance throughout the product supply chain. 2. Technical Documentation & Knowledge Management Change Management: Oversee Engineering Changes (ECO/MCO) across hardware components and firmware updates within the product set. Product Definition: Develop and version technical documentation tied to product definition within the business’s PLM (Product Lifecycle Management) system. 3 . Leadership & Cross-Functional Collaboration Feedback Loops: Establish "field-to-engineering" feedback loops to ensure quality issues in the fleet are addressed in future product iterations. Team Leadership: Build and mentor a multidisciplinary team of quality engineers, technical writers, and fleet analysts/coordinators. Budgeting: Manage the departmental budget for Quality and Compliance. About you Education: Bachelor’s degree in Engineering, Operations, or a related technical field (Master’s preferred). Experience: 10+ years in technical leadership roles, with a proven track record in Compliance and Quality Engineering. Technical Expertise: Deep understanding of QMS frameworks (ISO, Six Sigma, Lean) Communication: Exceptional ability to translate complex technical concepts into clear documentation for diverse audiences. Analytical Skills: Strong data-driven decision-making skills to manage cost-of-quality analyses. This is a fully remote role with the option to work hybrid if a commutable distance from our Salem, Pittsburgh, or Fremont offices. Full-time Employees are eligible for Benefits: 401(k) Plan: Includes a 6% company match. Equity: Company stock options. Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees. Benefit Start Date: Eligible for benefits on your first day of employment. Well-Being Support: Employee Assistance Program (EAP). Time Off: Exempt Employees: Flexible, unlimited PTO and 10 company holidays, including a winter shutdown. Non-Exempt Employees: 10 vacation days, paid sick leave, and 10 company holidays, including a winter shutdown, annually. On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations. Parental Leave: Generous paid parental leave programs. Work Environment: A culture that supports flexible work arrangements. Growth Opportunities: Professional development and tuition reimbursement programs. Relocation Assistance: Provided for eligible roles. All of our roles are U.S.-based. Applicants must have current authorization to work in the United States.

Role Description As a Technical Product Manager (Senior/Principal) in Voice AI, you will be a leader in the product direction and execution of Checkmate’s next-generation agentic Voice AI platform. This role drives the product strategy, feature roadmap, and operational rigor behind the systems that power real-time drive-thru automation at scale and will soon be present at some of the largest QSR brands in the US. You will partner closely and work directly with the C suite to translate business goals into actionable product strategies, ensuring the platform’s market relevance, adaptability, and long-term growth and scalability. You will guide the development of systems that leverage LLMs and Generative AI technologies, oversee the integration of production-grade features, and champion product standards that support a rapidly expanding customer footprint. This role requires a hands-on product leader, who loves getting into the details of the customer experience, capable of shaping both the technology and the teams responsible for delivering it. In this role, you will be considered the primary driver of all the major development tasks. This role comes with a lot of responsibility and authority to be able to execute at a very high level. As a Principal Product Manager in Voice AI, you will be seen as one of the leaders in the Voice AI org and will be responsible for driving the day to day tactical tasks as well as working with the leadership to formulate the medium to long term strategy. There will be immense support from various parts of the org. Essential Job Functions - Translate product vision into clear, actionable roadmaps and delivery plans for Voice AI solutions in the restaurant industry. - Gather and prioritize requirements from customers, internal stakeholders, and market research. - Use data insights, user feedback, and industry trends to identify opportunities and define impactful product features. - Define, scope, and launch features that improve AI accuracy, expand coverage, and enhance operational performance. - Set KPIs and success metrics, monitor performance, and adjust priorities based on data insights. - Rapidly prototype and build proof-of-concepts to validate ideas before full-scale development. - Work with engineering and data science to test and iterate on conversational AI capabilities. - Conduct competitive analysis and stay ahead of trends in LLMs, speech recognition, and conversational AI. - Manage timelines, dependencies, and trade-offs to ensure successful product launches. - Continuously refine the product based on performance metrics and customer feedback. - Take true ownership of the product, and drive to not just implementation but beyond. Qualifications - 8+ years of product management experience, ideally in AI, SaaS, or conversational/voice technology products. - Hands-on technical skills with the ability to rapidly prototype and build proof-of-concepts using tools such as Python or similar, and leverage LLMs to design, experiment with, and validate new features. - Demonstrated experience working with LLMs, speech recognition/synthesis, and conversational AI systems. - Strong data-driven mindset with the ability to interpret analytics, extract actionable insights, and use them to inform product strategy. - Proven track record of defining KPIs, measuring outcomes, and using data to guide product direction and prioritization. - Exceptional ability to collaborate cross-functionally with engineering, data science, design, and customer-facing teams to deliver impactful solutions. - Solid understanding of UX principles for conversational interfaces and the skill to translate user needs into intuitive product experiences. - Excellent communication, organizational, and stakeholder management skills, with the ability to influence and align diverse teams. - The candidate should be comfortable working in the US shift till 5 pm EST and must have a remote setup to work with their own system/device. Nice-to-have - Experience in restaurant technology, call center automation, or real-time audio streaming. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k) - Life Insurance (Basic, Voluntary & AD&D) - Flexible Paid Time Off - Family Leave (Maternity, Paternity) - Short Term & Long Term Disability - Training & Development - Work From Home - Stock Option Plan

The Organization: Merit America The American economy is broken. Today, 53 million working adults–nearly half of the U.S. workforce–do not earn a living wage. These talented workers have few options to advance: college is too long and expensive, full-time boot camp programs don’t offer enough flexibility, and online courses don’t have the structure or support to translate learning into a new career. The result? Talented workers, disproportionately people of color and women, get stuck in low-wage roles with no way to build a better life for themselves and their families. Merit America is a national nonprofit that creates pathways to family-sustaining careers for Americans stuck in low-wage work. Our fast, flexible solutions are built for working adults: We start by analyzing tens of millions of job postings to identify in-demand, high-paying tech careers. We then work with industry-recognized partners to train for these roles with part-time programs that combine flexible online learning with best-in-class coaching. Finally, we support our learners in their job search, helping them connect with a broad constellation of local and national employers such as JPMorgan Chase and Infosys to land higher-earning, family-sustaining jobs, driving an average wage gain of $24k three months or more after completing the program. Merit America is on a mission to build a scalable pathway for workers to join the middle class through merit, not money. We’re on track to generate $1B in wage gains by 2025. Role Overview As a Tech Program Coordinator, you will be central to developing and launching technical certificate and degree programs from initial design through continuous improvement, leveraging deep expertise in IT, cybersecurity, and related technical fields to create industry-aligned curricula that drive learner success and scalability. This role will be highly collaborative, working primarily with leadership and the Merit America Program team to design, test, and refine curriculum resources and coaching strategies, directly supporting learners through customized programs while continuously analyzing data to ensure the content aligns with industry needs and learner success. The Tech Program Coordinator is an exempt role reporting directly to the Interim Director of Curriculum and Instruction. You will bring a strong commitment to our mission and values and the ability to balance strategic planning with hands-on execution to continuously improve our offerings through data-driven insights. Responsibilities The responsibilities of the Tech Program Coordinator will include, but are not limited to, the following: Curriculum Design & Development (50%) Design, curate, and customize high-quality, end-to-end learning solutions and resources for multiple technical courses in IT, cybersecurity, and software development Leverage deep expertise in technical fields to develop instructional content, hands-on labs, and assessments that build practical, job-ready skills aligned with industry certifications and workforce demands Partner with stakeholders, instructional design support, and subject matter experts to ensure content relevance, scalability, and alignment with learner academic and industry needs Regularly update and refine curriculum based on learner feedback, performance data, labor market insights, and industry trends, providing regular reports to leadership Design and integrate best practices and innovative strategies into curricula and program models, ensuring effective and engaging learning experiences Apply human-centered design approaches to enhance learning resources and methods Manage subject matter experts and content development tasks as needed Program Instruction & Faculty Support (25%) Instruct an assigned course load per term, facilitating learning and academic success through effective classroom management, regular evaluation of student performance, and timely, constructive feedback Advise on the hiring, evaluation, and professional development for all full-time and adjunct online instructors Collaborate cross-functionally with other departments to support a learner-centric culture and enhance the learner experience Project Management & Continuous Improvement (25%) Support and/or oversee all project plans related to technical course development, ensuring accurate and thorough documentation to build institutional efficiency and scalability Lead iterative development cycles for course improvement, ensuring alignment with scaffolding guidelines and instructional design best practices Collaborate with leadership and the institutional effectiveness team to develop and execute strategies for evaluating program effectiveness through data analysis Engage with industry partners and internal data to iterate on and improve courses continuously Work with strategic partners internally and externally to ensure program/curriculum designs are scalable and cost-effective while aligned with organizational goals Skills and Competencies We recognize that some individuals from underrepresented backgrounds may hesitate to apply if they don’t meet 100% of the listed qualifications.  Please don’t let that discourage you from applying! We value the unique skills, experiences, and perspectives that each applicant brings, and we encourage you to apply if you believe your background demonstrates the required skills and competencies: Must haves for this role: Technical Expertise: Demonstrate deep knowledge in IT, cybersecurity, and/or software development, with a bachelor’s degree or appropriate credentials in a computer science or technology-related discipline. Experience teaching technical courses in an online, asynchronous environment Proven ability to relate to faculty, staff, students, alumni, and clientele/general public is essential along with demonstrated strong leadership and administrative capabilities and communication skills. Instructional Design & Educational Technology: Proficiency in instructional design models (e.g., ADDIE) and adult learning theories (e.g., UDL), with the ability to conduct needs analysis and design effective, equity-minded learning outcomes and assessments. Advanced skill in managing Learning Management Systems (LMS), utilizing eLearning authoring tools (e.g., Articulate), creating multimedia content, and ensuring all materials comply with web accessibility standards (WCAG). Program and Project Management: Strong abilities in planning, coordinating, and managing complex educational technology projects Experience providing faculty consultation and training, and ensuring compliance with relevant policies Communication and Collaboration: Excellent verbal and written communication skills for bridging technical and academic departments Proven ability to relate to faculty, staff, students, alumni, and general public Effective mentoring and support capabilities with demonstrated leadership and administrative skills Learner-Centered & Inclusive Mindset: Commitment to creating learning materials accessible to a broad range of learners Demonstrated commitment to equity-minded instruction and inclusive excellence Nice to Haves for this role: Prior work with competency-based education or workplace-integrated learning models Familiarity with industry certification pathways (CompTIA, AWS, Cisco, etc.) Experience with stackable credentials and credit articulation Background in community college or adult education settings Knowledge of WCAG compliance and accessible design beyond basics Other Logistics This position is full-time: 4-day work week (Fridays are an operating day if there is a holiday closure during the week) Location: Remote Salary: $102,485 Priority Application Deadline: Sunday, February 1st Our goal is to have competitive and equitable compensation.  We have a market-based compensation approach, which means we benchmark each role from reputable data sources. We compare our benchmarks against similarly sized non-profit organizations with comparable annual budgets and geographical areas. We pay the same rate for the same roles and adjust to comply with statutory mandates. We take care of our employees by providing the following perks and benefits (please note that some of the benefits do not apply to temporary employees) : Medical, Dental and Vision insurance (100% Paid Employee Only Coverage) Flexible Spending Account and Health Savings Account Dependent care Flexible Spending Account Health Reimbursement Account fully funded by Merit Education & personal development reimbursement Catalog of courses for professional learning and development Short and long-term disability Unlimited vacation (after a 90-day introductory period) Paid Parental Leave and Adoption benefits (after 1 year of employment) 11 federally recognized holidays 2 week holiday office closure in December/January 401(k) retirement plan with automatic Merit contribution Wellness Benefits/Wellness Resources Discount perks at work program Phone/technology stipend Home office setup stipend Affinity groups and community building via virtual, in-person, and/or regional meetups *Eligibility for some benefits may vary based on employment status, full-time or part-time. Eligibility will be outlined during the hiring process. Remote Work & Sponsorship Candidates must reside within the 50 states or District of Columbia and have full authorization to work in the 50 U.S. states & the District of Columbia (international work abroad, including the U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, and other islands are excluded). In addition, Merit America doesn't offer employment visa sponsorship. Equal Opportunity Statement Building an inclusive, high-performing team that is diverse across lines of personal identity is integral to our success and we are proud to be an equal opportunity employer. This means we do not discriminate against any job applicant or employee because of their race, ethnicity, color, religion, national origin, sex, disability status, genetics, protected veteran status, gender identity or expression, sexual orientation, age or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment. We actively strive and evolve to develop and maintain workspaces that are fully inclusive. We encourage candidates from underrepresented groups to apply. Still excited about our work?  You can learn more about our work in this video we made with our founding partner, Google. Fair Chance Ordinance Applicants who have arrest or conviction records and are in unincorporated areas of Los Angeles County will be considered in accordance with the state’s fair chance ordinance law. Employment under the ordinance includes part-time work, seasonal work, contract work, contingent work, work on commission, and work through the services of a temporary or employment agency. E-Verify Statement This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.