• Lead internal AI initiatives from concept through execution, including use case discovery, pilot coordination, rollout planning, and adoption tracking • Partner with Security, Legal, and GRC to support safe, responsible AI use, including policy alignment, tooling guardrails, and change management • Coordinate cross-functional stakeholders to evaluate AI tools and integrations that improve productivity and operational efficiency • Bring structure to ambiguous AI initiatives by defining goals, success metrics, timelines, and ownership • Support internal education, enablement, and documentation related to tools and best practices • Lead strategic Corporate Engineering initiatives beyond AI, including tooling improvements, workflow optimization, and operational programs • Partner with cross-functional teams to identify needs, engage subject matter experts, and align solutions with business and operational goals • Provide program management rigor across multiple concurrent initiatives, ensuring timely delivery and clear communication • Communicate effectively across all levels of the organization, including senior leadership, tailoring messaging to different audiences • Lead change management for new tools and initiatives, including rollout planning, training, and adoption support

• Lead Agile project management across multiple, interrelated technology workstreams, serving as Scrum Master for multiple development teams. • Plan, facilitate, and document all Agile ceremonies, including stand-ups, sprint planning, sprint demos, and retrospectives. • Administer and govern Jira and Confluence environments, including project configuration, workflows, dashboards, reporting, and service desk operations. • Manage and maintain the backlog of work for the technology platforms. • Coordinate work across multiple platform teams using a “Scrum of Scrums” or technical leads-level scrum to ensure alignment of priorities, dependencies, and delivery timelines. • Develop and maintain integrated quarterly and annual work plans across platforms, aligning deliverables with task orders, budgets, and client priorities. • Serve as the primary coordination bridge between technical teams, program leadership, and clients, translating requirements into actionable plans and communicating progress, risks, and tradeoffs. • Lead preparation of client-facing deliverables, including quarterly and annual progress reports, sprint demos, and strategic planning materials. • Oversee helpdesk operations and service-level performance, ensuring timely intake, prioritization, and resolution of requests. • Support strategic planning and roadmap development for FEWS NET technology platforms, facilitating discussions on future capabilities, technical debt, and platform integration. • Identify and proactively manage project risks, dependencies, and resource constraints across teams and platforms. • Foster a collaborative, transparent, and inclusive working environment for globally distributed teams.

Agility Robotics is a pioneer. Our robot, Digit, is the first to be sold into workplaces across the globe. Our team is differentiated by its expertise in imagining, engineering, and delivering robots with advanced mobility, dexterity, intelligence, and efficiency -- robots specifically designed to work alongside people, in spaces built for people. Every day, we break through engineering challenges and invent new solutions and capabilities that will one day make robots commonplace and approachable. This work is our passion and our responsibility: our mission is to make businesses more productive and people’s lives more fulfilling. About the role We are seeking a strategic and hands-on Director, Technical Operations to manage Quality, Compliance, Technical Documentation and lead the lifecycle excellence of our products. This leader will ensure that our technology is built to the highest standards, remains compliant with global regulations, and operates at peak performance once deployed in the field. You will bridge the gap between engineering, manufacturing, and field operations, ensuring that technical knowledge is captured and compliance is ironclad About the work 1. Quality & Compliance Strategy Quality Management System (QMS): Design, implement, and maintain a robust Quality Management System (e.g., ISO 9001) that scales with the company. Regulatory Oversight: Ensure all products and operations meet federal, state, and local regulations while also complying with ISO standards. Audit Management: Lead internal and external audits to ensure continuous adherence to safety and quality protocols. Partner Quality: Drive Partner Level Quality to ensure upstream conformance throughout the product supply chain. 2. Technical Documentation & Knowledge Management Change Management: Oversee Engineering Changes (ECO/MCO) across hardware components and firmware updates within the product set. Product Definition: Develop and version technical documentation tied to product definition within the business’s PLM (Product Lifecycle Management) system. 3 . Leadership & Cross-Functional Collaboration Feedback Loops: Establish "field-to-engineering" feedback loops to ensure quality issues in the fleet are addressed in future product iterations. Team Leadership: Build and mentor a multidisciplinary team of quality engineers, technical writers, and fleet analysts/coordinators. Budgeting: Manage the departmental budget for Quality and Compliance. About you Education: Bachelor’s degree in Engineering, Operations, or a related technical field (Master’s preferred). Experience: 10+ years in technical leadership roles, with a proven track record in Compliance and Quality Engineering. Technical Expertise: Deep understanding of QMS frameworks (ISO, Six Sigma, Lean) Communication: Exceptional ability to translate complex technical concepts into clear documentation for diverse audiences. Analytical Skills: Strong data-driven decision-making skills to manage cost-of-quality analyses. This is a fully remote role with the option to work hybrid if a commutable distance from our Salem, Pittsburgh, or Fremont offices. Full-time Employees are eligible for Benefits: 401(k) Plan: Includes a 6% company match. Equity: Company stock options. Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees. Benefit Start Date: Eligible for benefits on your first day of employment. Well-Being Support: Employee Assistance Program (EAP). Time Off: Exempt Employees: Flexible, unlimited PTO and 10 company holidays, including a winter shutdown. Non-Exempt Employees: 10 vacation days, paid sick leave, and 10 company holidays, including a winter shutdown, annually. On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations. Parental Leave: Generous paid parental leave programs. Work Environment: A culture that supports flexible work arrangements. Growth Opportunities: Professional development and tuition reimbursement programs. Relocation Assistance: Provided for eligible roles. All of our roles are U.S.-based. Applicants must have current authorization to work in the United States.

Role Description As a Technical Product Manager (Senior/Principal) in Voice AI, you will be a leader in the product direction and execution of Checkmate’s next-generation agentic Voice AI platform. This role drives the product strategy, feature roadmap, and operational rigor behind the systems that power real-time drive-thru automation at scale and will soon be present at some of the largest QSR brands in the US. You will partner closely and work directly with the C suite to translate business goals into actionable product strategies, ensuring the platform’s market relevance, adaptability, and long-term growth and scalability. You will guide the development of systems that leverage LLMs and Generative AI technologies, oversee the integration of production-grade features, and champion product standards that support a rapidly expanding customer footprint. This role requires a hands-on product leader, who loves getting into the details of the customer experience, capable of shaping both the technology and the teams responsible for delivering it. In this role, you will be considered the primary driver of all the major development tasks. This role comes with a lot of responsibility and authority to be able to execute at a very high level. As a Principal Product Manager in Voice AI, you will be seen as one of the leaders in the Voice AI org and will be responsible for driving the day to day tactical tasks as well as working with the leadership to formulate the medium to long term strategy. There will be immense support from various parts of the org. Essential Job Functions - Translate product vision into clear, actionable roadmaps and delivery plans for Voice AI solutions in the restaurant industry. - Gather and prioritize requirements from customers, internal stakeholders, and market research. - Use data insights, user feedback, and industry trends to identify opportunities and define impactful product features. - Define, scope, and launch features that improve AI accuracy, expand coverage, and enhance operational performance. - Set KPIs and success metrics, monitor performance, and adjust priorities based on data insights. - Rapidly prototype and build proof-of-concepts to validate ideas before full-scale development. - Work with engineering and data science to test and iterate on conversational AI capabilities. - Conduct competitive analysis and stay ahead of trends in LLMs, speech recognition, and conversational AI. - Manage timelines, dependencies, and trade-offs to ensure successful product launches. - Continuously refine the product based on performance metrics and customer feedback. - Take true ownership of the product, and drive to not just implementation but beyond. Qualifications - 8+ years of product management experience, ideally in AI, SaaS, or conversational/voice technology products. - Hands-on technical skills with the ability to rapidly prototype and build proof-of-concepts using tools such as Python or similar, and leverage LLMs to design, experiment with, and validate new features. - Demonstrated experience working with LLMs, speech recognition/synthesis, and conversational AI systems. - Strong data-driven mindset with the ability to interpret analytics, extract actionable insights, and use them to inform product strategy. - Proven track record of defining KPIs, measuring outcomes, and using data to guide product direction and prioritization. - Exceptional ability to collaborate cross-functionally with engineering, data science, design, and customer-facing teams to deliver impactful solutions. - Solid understanding of UX principles for conversational interfaces and the skill to translate user needs into intuitive product experiences. - Excellent communication, organizational, and stakeholder management skills, with the ability to influence and align diverse teams. - The candidate should be comfortable working in the US shift till 5 pm EST and must have a remote setup to work with their own system/device. Nice-to-have - Experience in restaurant technology, call center automation, or real-time audio streaming. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k) - Life Insurance (Basic, Voluntary & AD&D) - Flexible Paid Time Off - Family Leave (Maternity, Paternity) - Short Term & Long Term Disability - Training & Development - Work From Home - Stock Option Plan