• Manage department calendars and coordinate meetings for the Growth team • Maintain efficient filing systems for department documentation • Prepare and distribute meeting agendas and minutes • Serve as the primary point of contact for basic department inquiries • Perform regular data entry of new leads, contacts, and opportunities into the CRM system • Update existing CRM records with current information gathered from team members and research • Maintain data quality in the CRM and SharePoint through regular audits and cleanup activities Opportunity Research & Analysis • Assist in monitoring government procurement websites (e.g., SAM.gov, GovWin) to identify potential opportunities • Help gather and organize information about upcoming solicitations • Support the research and documentation of customer requirements and preferences Competitive Intelligence • Collect publicly available information about competitors' capabilities and past performance • Support the development of competitor profiles using templates • Assist in organizing competitive intelligence data in structured formats • Help identify basic strengths and weaknesses in competitive positioning Customer Engagement Support • Coordinate meeting logistics and prepare materials for customer interactions • Take detailed notes during customer meetings and help organize follow-up actions • Support the development of customer profiles and organizational charts Solution Development Support • Help collect and organize technical information from subject matter experts • Assist in documenting solution components using templates Capture Documentation • Support the development and maintenance of capture plans using established templates • Assist in organizing and updating capture documentation • Help compile information for bid/no-bid decision meetings • Support the transition of capture information to proposal teams

Role Description The Technical Support Analyst provides intermediate-level customer support for IDR Gateway sign-up, sign-in, organization setup, organization association, and user management activities, while also supporting related research, analysis, and operational tasks. This role maintains end-to-end ownership of customer support needs across phone, email, web chat, and back-office channels, ensuring timely resolution, adherence to service level agreements, and a consistently high-quality customer experience. - Provide intermediate-level inbound call, outbound call, and email support for customer inquiries related to IDR Gateway access, organization setup, association requests, and user management. - Maintain end-to-end responsibility for customer support needs by delivering timely, reliable, accurate, and courteous service across all assigned channels. - Research and analyze customer service issues to identify root causes, provide accurate information, and deliver effective resolutions in a timely manner. - Provide monitoring support and customer outreach for issue follow-up and requested resolution activities. - Demonstrate advanced service skills by identifying underlying customer issues and recommending long-term solutions when appropriate. - Log new cases and update existing cases to document each phone and email interaction with customers in accordance with established procedures. - Support back-office service activities required to complete research, issue tracking, and case follow-up. - Identify workflow improvement opportunities and adapt effectively to revised processes, procedures, and operational requirements. - Execute all support services in compliance with customer processing rules, published program guidelines, quality expectations, and service level agreements. - Work with moderate supervision while consistently delivering dependable support and effective customer outcomes. Qualifications - High school diploma or GED. - Minimum of 3 years of experience in customer service, public relations, or a related support environment. - Demonstrated experience providing customer support in phone, email, chat, or back-office service channels. - Excellent customer service skills and a strong commitment to providing quality service. - Ability to provide effective customer service and interact tactfully and courteously with the public. - Strong written and verbal communication skills. - Exceptional problem-solving and organizational skills. - Strong attention to detail and accuracy in documentation, case handling, and issue resolution. - Ability to build and maintain positive working relationships and rapport with customers and colleagues. - Ability to adapt to new processes, procedures, and operational changes. - Ability to interact effectively with others in a team-based service environment. - Ability to convey enthusiasm, professionalism, energy, and sincerity over the phone. - U.S. citizenship required. - Ability to obtain and maintain a Public Trust clearance. Preferred Qualifications - Experience supporting regulated programs, transaction-based processing, or case-driven service environments. - Familiarity with IDR Gateway-related support activities, user account support, and organization association workflows. - Experience researching processing status, data integrity issues, and customer-reported discrepancies. - Experience working in a metrics-driven environment with service level agreement accountability. - Knowledge of case management systems, customer interaction logging, and issue tracking processes. - Experience identifying workflow improvement opportunities and contributing to operational efficiencies. - Associate degree or additional training in customer service, business operations, or a related field. Job Specific Skills - IDR Gateway customer support - Intermediate customer issue resolution - Multi-channel service delivery - Case management and documentation - Research and analysis - Data integrity review - SLA adherence - Workflow improvement

Title: Trading Analyst Location: San Francisco, United States - Remote, United States Job Description: In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Company Overview Swish Analytics is a sports analytics, betting and fantasy startup building the next generation of predictive sports analytics data products. We believe that oddsmaking is a challenge rooted in engineering, mathematics, and sports betting expertise; not intuition. We're looking for team-oriented individuals with an authentic passion for accurate and predictive real-time data who can execute in a fast-paced, creative, and continually-evolving environment without sacrificing technical excellence. Our challenges are unique, so we hope you are comfortable in uncharted territory and passionate about building systems to support products across a variety of industries and consumer/enterprise clients. Job Description - This position is 100% Remote Duties: - Manage client risk, ensuring the highest margins on Swish products through +EV decisions - Manage and oversee depth chart accuracy, making time-sensitive adjustments in both prematch & in-play settings - Strategically research & track verified news sources, being the first to uncover important news and understand the overall impact on betting markets - Independently analyze betting trends in a scientific process, turning data into quantifiable trading actions Requirements: - Minimum of 3 years of in-play experience at a sportsbook - Deep understanding of sports betting and odds origination - Passion and intimate knowledge of the NBA, NFL, MLB, NHL, and NCAA Basketball + Football - Strong mathematical, statistical, and/or analytical skills – ability to understand and calculate + convert odds on the fly - Results driven work ethic – focused on improving process, results and profitability - Availability to work flexible schedules, including nights, weekends and/or holidays Preferred: - Bachelor’s Degree in a STEM discipline - An understanding of relational database systems (MySQL) - Experience working with cross functional teams (Data Science teams a plus) Salary: $80,000 - DOE Swish Analytics is an Equal Opportunity Employer. All candidates who meet the qualifications will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, genetic, military, veteran status, marital status, or any other characteristic protected by law. The position responsibilities are not limited to the responsibilities outlined above and are subject to change. At the employer’s discretion, this position may require successful completion of background and reference checks.

Role Description The HARMAN People Enablement team is seeking a Lead Analyst to own, operate, and continuously evolve our global Workday HCM ecosystem, including Core HCM, Time Tracking, Absence Management, and Recruiting. This role will play a critical part in driving platform excellence, scalability, and compliance, while partnering closely with HR, Finance, IT, and business stakeholders to deliver high-impact initiatives that support HARMAN’s global growth. What You Will Do - Own end-to-end configuration, optimization, and operational support of Workday modules (HCM, Time Tracking, Absence, Recruiting) across global regions, ensuring alignment with business and regulatory requirements. - Lead and support Workday enhancement initiatives and large-scale cross-functional projects, improving system accuracy, auditability, compliance, and user experience. - Drive the implementation, enhancement, and adoption of ServiceNow capabilities related to HR Service Management and Employee Center, including evaluation and enablement of AI-driven features. - Partner with People, Places, IT, and HR leadership to gather requirements, design scalable solutions, prioritize initiatives, and ensure successful delivery. - Identify operational inefficiencies, system interdependencies, and process gaps, recommending technical and procedural improvements to meet business objectives. - Support multi-quarter HR technology roadmaps, contributing to best practices, documentation, onboarding, and mentoring of team members. - Proactively identify and escalate risks, issues, dependencies, and delivery impacts to HRIS leadership and project sponsors. - Partner with stakeholders to define test strategies, scenarios, and scripts, and execute system and end-to-end testing in preparation for UAT. - Support and manage Workday bi-annual releases, including impact analysis, testing coordination, and communication. Qualifications - 4+ years of hands-on HRIS experience configuring and supporting Workday HCM, including Time Tracking, Absence Management, and Recruiting. - Strong understanding of ServiceNow UX capabilities, including Employee Center, mobile experience, and familiarity with AI-enabled features such as Predictive Intelligence, Now Assist, and automation tools. - Deep knowledge of Workday configuration, business process frameworks, data flows, integrations, and global compliance requirements. - Strong business acumen with the ability to translate business needs into scalable system solutions, distinguishing true requirements from user requests. - Proven experience leading and delivering high-impact HR technology initiatives, with strong project management and stakeholder management skills. - Ability to operate effectively in a fast-paced, global, and matrixed environment. - Experience partnering with business leaders, and end users to gather requirements, analyze needs, and translate them into scalable technical solutions. - Commitment to transparency, and continuous learning; able to learn new systems. - Hungry for AI or automations. - Ability to maintain personal and confidential information. Requirements - Working knowledge of all Workday systems (e.g. Core HCM, Payroll, Talent Management, etc.) - High proficiency in making decisions and proposing quality solutions and answers to issues by conducting research, gathering extensive data, and working with configuration team for solutions. What Makes You Eligible - Be willing to travel up to 5%, domestic and international travel. - Be willing to work in hybrid or remote environment in Mexico. - Successfully completing a background investigation and drug screen as a condition of employment. Benefits - Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location. - Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.). - Extensive training opportunities through our own HARMAN University. - Competitive wellness benefits. - Tuition reimbursement. - “Be Brilliant” employee recognition and rewards program. - An inclusive and diverse work environment that fosters and encourages professional and personal development.