• Deliver outstanding customer support via phone calls, chats, and emails • Build strong and lasting customer relationships • Keep up with evolving tools and technology • Handle sensitive customer data with care and security • Apply the latest and greatest customer happiness practices • Maintain deep understanding of client solutions and meet KPI • Communicate with developers and cross-functional specialists

Join our Team About this opportunity: The Help Desk team is a 24/7 support coordination function and the first point of contact for our customers (mobile network operators) in emergency situations via dedicated hotlines. The role is primarily administrative and coordination-focused, ensuring that the right technical teams are engaged, informed and supported to meet contractual SLAs. As a Support Coordinator , you will work in a rotational shift model within an hybrid ( setup, coordinating customer incidents and requests across multiple time zones and organizations. You will manage communication flows, track operational activities and support continuous improvement of our tools and processes. What you will do: - Work according to a 24/7 rotational shift schedule, ensuring continuous Help Desk coverage. - Act as the first point of contact for emergency calls from 60+ mobile operators across Europe, the Middle East and Africa. - Coordinate and engage global technical support teams for emergencies and high-priority cases. - Send notifications, emails and SMS messages to internal and external stakeholders regarding emergencies and hot cases. - Handle a variety of administrative tasks assigned by management or requested by customers, in line with Support & Repair processes. - Maintain and update operational trackers with all handled tasks and activities. - Prepare, send and, when needed, present performance and operational reports, including complex reports in Microsoft Excel. - Support order management for hardware repairs, including parts allocation, order status updates in systems, shipment follow-up and delivery data handling. - Contribute to tools development and deployment that enhance day-to-day operations in the customer support organization. - Proactively speak up on risks, issues or improvement ideas that may impact business performance or daily operations. Take on additional responsibilities as assigned based on evolving business needs The skills you bring: - Bachelor's degree in Communications Engineering (or closely related telecom/communications discipline). - Good knowledge of telecom network architecture, call flows and IP networking. - Fluency in English (spoken and written) is a must. - Strong communication and presentation skills. - French language skills are a plus. - Telecom operations experience (e.g. NOC/SOC/NMC) is preferred. - Experience working in process-driven, SLA-based environments is an advantage. - Strong command of Microsoft Office, especially Excel and PowerPoint (required). - Experience with Microsoft Power Apps, Power BI, Tableau or similar tools AI-based is a plus. - Willingness to work 24/7 rotational shifts and perform under pressure. - High level of ownership, reliability and attention to detail in administrative and coordination tasks. - Strong teamwork and collaboration skills, with the ability to coordinate effectively across multiple technical teams and stakeholders distributed across the EMEA Market Area. - Ability and flexibility to quickly adapt to changing situations - High adaptability and flexibility, with the ability to quickly adjust to changing situations and priorities. Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: Egypt (EG) || Cairo Req ID: 785469

Role Description We are seeking a detail-oriented and clinically skilled Behavioral Health Utilization Management (UM) Specialist to join our team. This role is responsible for reviewing behavioral health services to ensure medical necessity, regulatory compliance, and appropriate level of care determinations. The ideal candidate brings strong clinical judgment, experience with managed care or utilization management processes, familiarity with Community Mental Health/CMHSP operations, and the ability to work independently in a remote environment. - Conduct utilization reviews for behavioral health services, including initial, concurrent, and retrospective reviews - Assess clinical documentation to determine medical necessity and appropriate level of care - Ensure compliance with state, federal, and payer-specific regulations and guidelines - Collaborate with providers, care teams, and internal stakeholders to support quality service delivery - Maintain accurate and timely documentation of all UM activities - Participate in audits, quality improvement initiatives, and process enhancements - Stay current on best practices, regulatory updates, and industry standards in behavioral health and managed care Qualifications - Master’s degree in Social Work, Professional Counseling, Psychology, or a related behavioral health field - Current, active licensure in the State of Michigan (e.g., LMSW/LLMSW, LPC/LLPC, LLP/TLLP) - Prior experience in utilization management, managed care, or similar review functions required - Strong attention to detail and critical thinking skills - Excellent written and verbal communication abilities - Ability to work independently while managing multiple priorities Requirements - Experience with behavioral health payer guidelines and authorization processes (preferred) - Familiarity with electronic health records and UM software systems (preferred) Benefits - Four-day work week promoting work-life balance - Primarily remote work environment with flexible scheduling - Collaborative and mission-driven team culture - Opportunities for professional growth and development How to Apply Interested candidates should submit a resume and cover letter outlining their relevant experience and licensure status. We are an equal opportunity employer committed to diversity, equity, and inclusion in the workplace.

Role Description FD Group, Società di Consulenza specializzata nel settore Automotive & Industrial Machinery, attiva in Italia e all'estero, ricerca una figura professionale da inserire all'interno del proprio organico come Microsoft Dynamics 365 CRM Developer. - Progettazione, sviluppo e configurazione di processi aziendali all'interno di Microsoft Dynamics 365 CRM - Collaborazione con i team funzionali e tecnici per tradurre i requisiti di business in soluzioni tecniche scalabili - Sviluppo e personalizzazione di componenti CRM (entità, form, workflow, business rule, plugin) - Contributo alla definizione dell'architettura della soluzione e del technical design - Garanzia del rispetto delle best practice, degli standard di codifica e delle linee guida Microsoft - Supporto alle attività di integrazione tra D365 e sistemi esterni - Partecipazione alle fasi di SIT/UAT, con risoluzione dei difetti e supporto tecnico - Contributo alla documentazione tecnica (technical design, deployment guidelines, materiali di knowledge transfer) Qualifications - Laurea in Informatica, Ingegneria o disciplina tecnica affine - Almeno 2 anni di esperienza come sviluppatore, con coinvolgimento diretto in progetti Microsoft Dynamics 365 CRM - Solida conoscenza della piattaforma Microsoft Dynamics 365 / CRM e dei relativi moduli applicativi - Comprovata esperienza nella progettazione e implementazione di soluzioni nell'ecosistema D365 - Buona comprensione dei pattern di integrazione e delle tecnologie correlate - Solide competenze di programmazione in C# e JavaScript - Esperienza nella customizzazione ed estensione di applicazioni D365 - Familiarità con le best practice di sviluppo e le metodologie di delivery - Buona conoscenza della lingua inglese a livello professionale Benefits - Inserimento in contesto strutturato e dinamico - Possibilità di crescita professionale - Orario di lavoro: Full-time - Modalità di lavoro: Full remote