Role Description This is an exciting opportunity for a data-driven professional to play a key role in transforming data into meaningful business insights. Working closely with business stakeholders, you will gather and understand requirements before modelling data and developing statistical queries, visualisations, and dashboards that provide the evidence and assurance needed to answer critical business questions. A central aspect of the role involves preparing and managing data to support informed decision-making across the organisation. This includes: - Data wrangling - Data cleansing - Data enrichment - Assessing data quality - Identifying and resolving issues within production and test environments that may impact analysis and reporting outcomes Responsibilities - Data Management & Quality - Establish and manage key data management capabilities, including data quality assurance, metadata management, master data management, and data modelling. - Support data governance controls and collaborate with business data owners to maintain high-quality data across the organisation. - Contribute to data governance and control frameworks that ensure data quality, consistency, and integrity. - Document and maintain source-to-target mappings, data flows, and data definitions, ensuring alignment with data standards and strategy. - Design and facilitate user self-service solutions for tactical data requests and reporting, working closely with data analysts and business users. - Data Insights & Analysis - Partner with business stakeholders to understand requirements and translate them into actionable insights, dashboards, and reports. - Re-engineer manual data processes to improve scalability and reporting efficiency, collaborating with departments such as IT to enhance data capture within source systems and meet analytical requirements. - Develop accessible datasets that support self-service analysis and ensure the organisation has the appropriate data infrastructure to maximise value from its data. - Help advance the organisation's analytics capabilities through the use of tools such as Python, PySpark, and Machine Learning, applying statistical techniques to generate deeper business insights. - Team Collaboration & Development - Collaborate with Data Analysts, business SMEs, and cross-functional teams to support the successful delivery and growth of the data analytics function. - Monitor team workflows, resource allocation, and project progress, while supporting the ongoing professional development of team members through training and development initiatives. Qualifications - Proven experience in a Data Analyst, data-focused Business Analyst, or similar role. - Data modelling experience. - Advanced data visualisation and reporting skills, including the creation of Power BI reports and dashboards. - Advanced working knowledge of Microsoft Excel. - Experience in data cleansing and data enrichment. - Advanced knowledge of SQL queries and joins. - Knowledge and experience of data governance practices.

Role Description This position will primarily support the Digital Regulatory Assurance System (DRAS) program, where high-quality, timely analytics are essential to regulatory and compliance functions. As data and analytics maturity increases, the role may be expanded to support additional enterprise data initiatives. - Design and develop complex dashboards, scorecards, and visual analytics using Power BI - Design, develop, and maintain data models and visualizations using Microsoft Power BI and Azure-based data platforms - Data Modeling & ETL Development - Create optimized, reusable data models using DAX and Power Query M for enterprise-wide reporting - Build interactive dashboards and reports tailored to business needs using Microsoft Power BI - Integrate Power BI with various Microsoft Azure data sources and on-premises databases - Work closely with Business users, data architects and data engineers to manage data pipelines, staging areas, and semantic models - Work with business units to gather reporting requirements and KPIs - Translate ambiguous business questions into concrete BI solutions - Present insights and findings in clear, executive-friendly formats - Provide end-user training and support to ensure adoption of BI tools - Maintain and publish datasets and dashboards in Power BI Service with scheduled refreshes and alerts - Optimize dashboards and reports for performance - Implement security and user access controls within Power BI - Implement incremental data refresh, row-level security (RLS), and performance tuning strategies in Power BI - Conduct deep-dive analytics to uncover trends, anomalies, and business opportunities - Ensure data accuracy, consistency, and security compliance across all reporting assets - Integrate AI capabilities to augment analytical processes by automating data exploration, identifying trends and anomalies, and generating insights - Other duties as needed Qualifications - Experience with Microsoft Power BI and Azure-based data platforms - Strong analytical and problem-solving skills - Ability to translate business requirements into technical solutions - Excellent communication and presentation skills - Experience in data modeling and ETL development Requirements - Proficiency in DAX and Power Query M - Experience with data integration and management - Knowledge of security and user access controls in Power BI - Ability to conduct deep-dive analytics - Familiarity with AI capabilities in analytics Benefits - Competitive salary - Health and wellness programs - Professional development opportunities - Flexible work arrangements

• Diseñar, desarrollar y automatizar reportes y dashboards interactivos que consoliden la información operativa de las campañas Inbound y Outbound. • Transformar grandes volúmenes de datos crudos (procedentes de marcadores, CRMs y sistemas de WFM) en visualizaciones estratégicas que permitan identificar oportunidades de mejora, medir la rentabilidad y asegurar el cumplimiento de los KPIs del negocio y del cliente.

• Partner with the Senior Leadership Team to develop and execute a comprehensive data analytics strategy that aligns with the company's overall objectives and growth targets. • Develop strong partnerships across Jane to collaborate with leaders from Dev, Product, Marketing and Support on prioritizing data informed decision making and supporting departments with their roadmaps. • Identify opportunities to leverage data to drive innovation and enhance operational efficiency, continuously innovating data management practices to ensure future-proofed implementations. • Manage and improve our existing analytics pipeline, including software and processes and vendor management, while implementing and integrating new visualization tools • Collaborate with Privacy & Security team to implement data governance policies and practices to ensure data integrity, accuracy, and compliance • Offer technical leadership and guidance to the data engineering team, encouraging a culture of innovation and continuous improvement among BI team • Foster a culture of continuous learning and data informed decision making across the company • Mentor and develop technology leaders within the organization, emphasizing people development and growth