Role Description The Absence Leave Manager will conduct investigations, determine eligibility for our customers, and provide ongoing Absence administration. This role is responsible for collaborating with customers and clients to ensure timely, accurate Absence administration and payments, if applicable. Upon approval of an Absence, the Absence Leave Manager will provide ongoing Absence management services, assist with return-to-work needs, and communicate decisions and status updates with customers and clients. This is a fast-paced role where service excellence and attention to detail are critical. The Absence Leave Manager plays a critical role in executing the New York Life Group Benefit Solutions (GBS) promise to our customers and has a direct impact on our customers in the moments that matter. The ability to make and effectively communicate decisions within tight timeframes, while integrating knowledge of medical conditions, client contracts, compliance, and acting as a steward to deliver in line with our value story are critical for success. What You'll Do - Responsible for managing a case load of Absence cases including Paid Family Medical Leave (PFML), Family Medical Leave Act (FMLA), Company Paid Leave (CPL), and Americans with Disability Act of 1990 (ADA) and providing service excellence to GBS customers. - Make determinations regarding a customer’s eligibility within compliance timeframes. - Manage an assigned desk load of leaves through capturing medical information, managing certifications, applying appropriate provisions, following legal guidelines, and leveraging expert resources. - Manage all requests within appropriate service and quality metrics and client performance guarantees as defined. - Support ongoing leave management including extensions and reviewing of additional information as needed to support updated claim decisions. - Effectively communicate with claimants, employers, and various medical professionals to gather information regarding the application for, and ongoing management of open leaves. - Initiate customer outreach to gather information and respond to all telephonic and email inquiries within customer service protocols and adhere to standard timeframes for processing mail, tasks, and outliers. - Execute all customer performance guarantees as defined. - Proactively work directly with clients and Vocational Rehabilitation Counselors when appropriate to facilitate return to work full-time or modified duty. - Execution of New York Life and Corporate Compliance, Policies and Procedures and best practices. - Ongoing development via training associated with role and business unit objectives. Qualifications - HS Diploma or GED required. Bachelor’s degree strongly preferred. - 1 year minimum of professional experience strongly preferred. - Proficiency with MS Office applications is required (Word, Outlook, Excel). - Strong critical, analytical, and investigative skills; ability to gather information, analyze facts, and draw conclusions. - Ability to work with a sense of urgency and be a self-starter with a customer-focus mindset. - Effective interpersonal, written, and verbal communication skills. - Must be technically savvy with the ability to toggle between multiple applications and/or computer monitors simultaneously. - Excellent planning, time management, and organizational skills. Ability to manage multiple and changing priorities. - Strong negotiation skills. - Ability to build and maintain effective relationships. - Experience administering FMLA and/or State Leaves is preferred. - Knowledge of legal liability, insurance coverage, and medical terminology is preferred. - Proven track record of successfully driving results in a complex matrix environment preferred. Benefits - We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. - Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Pay Transparency - Salary range: $37,000-$52,000 - Overtime eligible: Nonexempt - Discretionary bonus eligible: Yes - Sales bonus eligible: No - Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. - Additionally, employees are eligible for an annual discretionary bonus. - In addition to base salary, employees may also be eligible to participate in an incentive program.

• Respond to tenant, owner, and vendor inquiries via phone, email, and text in a timely, professional manner • Manage maintenance requests from intake to resolution, ensuring updates are communicated and records are kept current • Assist with lease renewals, coordinating communication between tenants and owners to ensure deadlines are met • Track rent payments, send reminders, and follow up with delinquent tenants • Support property turnovers by coordinating vendors, inspections, and unit readiness • Conduct pricing comps and assist with market analysis to support leasing strategy • Maintain and update tenant and property records in platforms such as AppFolio and Google Sheets • Generate and review reports related to maintenance, turnovers, and tenant satisfaction • Stay aligned with company processes, policies, and compliance standards

Your role at DynatraceThe Customer Success Manager (CSM) is responsible for preserving and growing subscription renewals from the assigned named accounts, for Digital Experience Management (DEM) solutions in assigned territory by driving adoption using a customer engagement lifecycle model. Role & Responsibilities - Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning. - Own renewal strategy and subsequent on time renewal of subscription(s) - Build Dynatrace brand awareness and loyalty Defend against the competition - Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items - Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution - Coordinate account activities with sales teams for Assigned accounts within territory Identify strategic, new business growth opportunities - Leverage relationships to aid in the building of reference accounts/contacts - Act as customer advocate and liaison to become a Trusted Advisor What will help you succeed - Bachelor’s degree or equivalent work experience - 2-5+ years relevant experience in customer success, account management, or similar field - A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices - Proven expertise working with the executive level in client environments, as well as with procurement and business owners - Excellent verbal, written and interpersonal communication skills; Native / Bilingual Written and Spoken English skills - Awareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition - Highly motivated, energetic and committed to getting results - Ability to develop strong relationships with the user/customer/internal communities - Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc. Why you will love being a Dynatracer• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. • An environment that fosters innovation, enables creative collaboration, and allows you to grow. • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. • A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. • A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. • Attractive compensation packages and stock purchase options with numerous benefits and advantages.

Role Description This is a temporary, full-time, flexible work from home position lasting at least 6 months and can be located anywhere in the U.S. You must possess a New Jersey RN or LPN License. Join our compassionate team and help make a positive difference in an injured person’s life. As a Telephonic Case Manager, you will work closely with: - Treating physicians/providers - Employers - Customers - Legal representatives - The injured/disabled person In this role, you will: - Demonstrate knowledge, skills, and competency in the application of case management standards of practice. - Use advanced knowledge of types of injury, medications, comorbidities, treatment options, and job duties to advise on a treatment plan. - Interview disabled persons to assess overall recovery, including whether injuries or conditions are occupational or non-occupational. - Collaborate with treating physicians/providers and utilize available resources to help create and implement treatment plans tailored to an individual patient. - Work with employers and physicians to modify job duties where practical to facilitate early return to work. - Evaluate and modify case goals based on injured/disabled person’s improvement and treatment effectiveness. - Independently manage workload, including prioritizing cases and deciding how best to manage cases effectively. - Complete other duties, such as preparing status updates for submittal to customers, assisting in training/orientation of new staff as requested, and other duties as assigned. Qualifications - Education: Associates Degree or Bachelor’s Degree in Nursing or related field. - Experience: 2+ years telephonic clinical practice preferred. Workers’ compensation-related experience preferred. - Skills: - Ability to advocate recommendations effectively with physicians/providers, employers, and customers. - Ability to work independently. - Knowledge of basic computer skills including Excel, Word, and Outlook Email. - Proficient grammar, sentence structure, and written communication skills. - Certifications, Licenses, Registrations: - Active Registered Nurse (RN) license required. Must be in good standing. - URAC-recognized certification in case management preferred (CCM, CDMS, CRC, CRRN or COHN, COHN-S, RN-BC, ACM, CMAC, CMC). - Travel: Must have reliable transportation and be able to travel to and attend in-person appointments with injured workers in assigned geography. - Internet: Must have reliable internet. Benefits - Full and comprehensive benefits program - 24 days of paid vacation/holidays in your first year plus sick days - Home office equipment including laptop and desktop monitor - Mileage and travel reimbursement - Employee Assistance and Referral Program - Hands-on workers’ compensation case management training - Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts - Life and AD&D Insurance - 401(k) - Tuition Reimbursement - Compensation range: $71,000 - $72,800 annually, based on skills, experience, and education.