The Global Delivery Lead is a strategic leadership position responsible for overseeing the delivery of a Concentrix lead program with a Technology client. We are looking for someone who has experience with complex global services, ensuring operational excellence, and maximizing client satisfaction. Must have knowledge with Microsoft technologies, products and Azure. Leadership & Strategy: Lead and inspire a global team of delivery managers and professionals, setting strategic goals to enhance service delivery and client satisfaction. Operational Excellence: Drive efficient and effective global delivery operations, ensuring alignment with business strategies and compliance with service level agreements (SLAs). Stakeholder Engagement: Act as the primary interface with key global stakeholders, fostering strong partnerships and transparent communication across regions. Performance Management: Monitor global delivery performance through KPIs and regular reviews, implementing improvements to meet and exceed targets. Risk & Issue Management: Proactively identify and resolve delivery issues and risks, ensuring alignment with client expectations and business objectives. Continuous Improvement: Implement best practices and continuous improvement initiatives to enhance global delivery capabilities and operational scalability. Cross-Functional Collaboration: Work closely with other departments such as HR, IT, and Finance to ensure seamless integration of delivery processes and alignment with organizational goals.

As a Project Engineer, Commissioning at JLL, you will provide reliable, timely, and efficient support to our Commissioning & Building Analytics (CBA) team while working with a diverse group of internal and external stakeholders at all levels of the organization. This role requires experience with all commissioning processes and deliverables covered in ASHRAE, CSA, and LEED commissioning requirements along with working knowledge of mechanical, electrical, and plumbing equipment/systems inspections, testing, and associated commissioning activities. Monitor, review, and execute all facets of commissioning-related projects providing exceptional technical and field activities Liaise with team members, outside consultants, and contractors to assist in leading cross-functional teams on various projects Develop strong Commissioning Plans and Commissioning Specifications while jointly managing commissioning projects and developing activity schedules Conduct comprehensive field-based commissioning activities including site visits, development and approval of start-up and test forms, and managing execution of Functional Test scripts Perform Commissioning Design Drawing & Specification Reviews as well as Submittal (shop drawing) reviews Chair Commissioning Meetings while using calibrated testing equipment in the commissioning process Test mechanical and HVAC&R systems, building management & automation systems, plumbing equipment, lighting controls systems, and normal/emergency power systems Develop, track, and resolve issues using an Issues Log while developing and executing seasonal/performance tests

• Lead the execution of projects • Responsible for the creation of the project plan • Own the process from inception to completion • Participate in budget determination and project scheduling • Manage resources for deliverables and raise red flags as needed • Schedule and lead project kick-off meetings • Work with internal team to define program requirements • Conduct formal internal review meetings and team status meetings • Maintain daily communications with team members • Ensure that issues and risks are identified and resolved • Conduct internal copy/layout reviews and facilitate client presentations • Manage the financial tracking process for the project • Provide meaningful feedback to teams and analyze process improvements

• Serve as the primary point of contact for the customer, stakeholders, and the project team • Develop and manage comprehensive project plans, including scope, budget, schedule, and resource allocation • Lead the project team, providing guidance and direction to functional, technical, and change management resources • Conduct regular status meetings, prepare project reports, and provide transparent communication to all stakeholders • Manage the end-to-end implementation of or enhancements to PeopleSoft FSCM modules (e.g., General Ledger, Accounts Payable, Purchasing, Grants, Project Costing, Customer Contracts, Billing and Accounts Receivable) and integration from HCM modules (e.g., Payroll, Time & Labor) • Ensure all project activities, from requirements gathering and design to development and testing, align with the defined scope and requirements • Assist with the best practices Oversee system configuration and data migration efforts to ensure accuracy and integrity • Collaborate with technical leads to manage integration points between PeopleSoft and other legacy or third-party systems • Manage all project-related risks and issues, developing and executing mitigation strategies in a timely manner • Ensure all project documentation is maintained and submitted in accordance with the scope requirements • Build and maintain strong relationships with key stakeholders, including executive leadership, end-users, and external partners • Assist in developing and executing a robust change management plan to ensure smooth user adoption and minimize disruption • Facilitate requirements gathering sessions with customer Subject Matter Experts (SMEs) to translate business needs into technical specifications