• Lead and support a team of Member Engagement Representatives. • Partner with the department Manager to run a successful call center operation. • Monitor realtime performance and provide coaching, feedback, and development. • Guide team members through escalations and ensure timely, thorough resolution. • Oversee daily tasks, queue management, shift coverage, and work allocation. • Ensure adherence to policies, performance expectations, and quality standards. • Document performance, provide redirection when needed, and celebrate wins. • Collaborate across teams including Client Success, Network Partners, Product and Operations to resolve issues and align on goals. • Participate in projects, initiatives, and team meetings as assigned. • Identify and support process improvements to enhance efficiency and member experience. • Navigate a dynamic, startuplike environment with patience, flexibility, and curiosity.

• Ensures daily performance metrics are being met or exceeded, i.e., quality, service level and schedule adherence metrics • 80% of your day will consist of coaching and educating agents on how to improve their performance • Create an environment focusing on fun, enthusiasm and accountability • Take initiative and show leadership by creating performance improvement plans • Administer coaching and disciplinary action when appropriate • Handle both internal and client led performance discussions • Perform other related duties and assignments as required and as assigned by supervisor or other management • Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately • Must be able to take calls when needed.

Are you a Experienced Estate Planning Attorney – Grow Your Practice -No Expense to you. Qualified Clients Ready to meet! Great Way for Extra Income- Most appts by Zoom W Clients Ready to Meet Are you an experienced estate planning attorney looking to expand your practice without the hassle of marketing, lead chasing, or administrative burdens? Our national network offers a unique opportunity to access a steady stream of pre-qualified, intake-completed clients—all while receiving comprehensive back-office support so you can focus on what you do best: practicing law. This is a part-time or full time flexible role ideal for attorneys who want to grow their caseload, increase efficiency, and maintain independence—without sacrificing work-life balance or dealing with costly overhead. Why Attorneys Choose Us - Clients Delivered to You, Intake Completed: We handle all front-end processes, including detailed client intake, information gathering, and appointment confirmation, so you consult only with clients fully prepared and ready to proceed. - No Marketing or Lead Generation Costs: We cover all expenses related to client acquisition and scheduling. - Comprehensive Back-Office Support: From document preparation and deed retrieval to delivery scheduling and client coordination, our team supports every step after the intake stage. - Free Client database that only builds up and that you can for other needs that we don't do! - Flexible, Part-Time Workload: Set your availability and integrate seamlessly with your existing practice. Work as much or as little as you want. - Practice-Ready Systems: Utilize our proven infrastructure to streamline delivery and reduce administrative time, maximizing your billable hours. - Collaborate Within a Nationwide Legal Network: Benefit from professional camaraderie and knowledge-sharing with other estate planning attorneys. Your Role - Deliver expert legal services in estate planning, business formation, asset protection, and Medicaid or special needs planning (where applicable). - Review client intake data and documents that have already been gathered and verified by our team. - Conduct thorough consultations and provide accurate, personalized legal advice. - Partner with our in-house support staff to ensure a smooth, turnkey client experience. Who We're Looking For - Juris Doctor (J.D.) degree from an accredited law school - Active bar license(s) in good standing in the State you Applied to - Minimum 3 years’ experience practicing estate planning or related legal fields - Medicaid asset protection and special needs planning experience is required - Ability to independently onboard and manage clients - Multi-state licensure or reciprocity is strongly preferred Benefits - No-cost Client Acquisition – Stop spending time and money on marketing and chasing prospects. - Hands-free Administrative Support – Paralegal and back-office staff handle all non-billable tasks. - Earn More, Stress Less – Focus on high-value legal work with fewer distractions. - Freedom & Flexibility – Choose when and how much you work. - Access to a Community of Experts – Grow professionally alongside a vetted network of peers. - Grow your data base and referrals without cost. Embark on a rewarding opportunity to grow your practice on your terms—with clients ready to engage and an expert team supporting you every step of the way.

Role Description Si buscas una oportunidad para desarrollarte profesionalmente en el ámbito de las ventas, este puesto es ideal para ti. ¡Aplica ahora y únete a nuestro equipo de Asesores Comerciales en el Call Center! Te incorporarías al equipo de Intelcia, ¡somos una multinacional de Marruecos! - Atender y asesorar a los clientes de forma telefónica, ofreciendo nuestros productos y servicios. - Realizar seguimiento y gestión de las ventas, asegurando la satisfacción del cliente. - Trabajar en equipo para alcanzar los objetivos comerciales establecidos. Qualifications - Experiencia de 6 meses como asesor de ventas Call Center en el sector de telecomunicaciones. - Capacidad de cierre de ventas directo. - Manejo de objeciones de cliente en ventas inbound. - Disponibilidad para trabajar de Lunes a Viernes y 2 Sábados al mes (Festivos) Madrugada! Requirements - Horarios de Lunes a Viernes y 2 Sábados al mes (Festivos). - Jornada de 44 horas a la semana. - Horarios madrugada Disponibilidad de 1:00 a 16:00 (Rotativos 8 horas). - Salario básico de $1.750.905 + $206.749 Subsidio de conectividad + Comisiones promedio 350.000. - Contrato con todas las prestaciones de ley. - Periodicidad de pago mensual. - Contrato obra labor (NO se firma contrato hora conexión). Benefits - Salario básico de $1.750.905 + $206.749 Subsidio de conectividad + Comisiones promedio 350.000. - Contrato con todas las prestaciones de ley. - Periodicidad de pago mensual. Company Description ¡Esperamos conocer tu talento!