Role Description The senior director’s role is charged with leading global and regional new business transitions, account expansions/renewals, on-account transformations, and account demobilisations. This includes working closely with the EMEA sales teams to prepare bid/presentation material/responses and to participate in client presentations and yellow pad sessions, as required. The role has line management responsibility and will also provide organizational and strategic support to the EMEA Onboarding Lead when required. The senior director works collaboratively with clients, sales teams, account teams, and other JLL workstreams to provide comprehensive transition and transformation leadership and project management services. This role is expected to manage multiple projects simultaneously and be a strong change leader for large, complex, key client transitions. Key Responsibilities Include: - Overall leadership and management of global/regional/large/complex client transition and on-account transformation projects and programmes. - Deputise in EMEA Head's absence and support organisational requirements, as required. - Provide organisational and strategic support/counsel to EMEA Head, as needed. - Direct matrixed line management responsibilities for team. - Lead large internal team transformation activities to support continuous improvement. - Maintain oversight of all programmes within vertical, ensuring alignment with executive and account leadership strategy. - Drive vertical alignment and develop vertical-focused plans to deliver sector-leading client experiences. - Support sales solutioning during bid stages. - Create and develop mobilisation, transition and transformation solutions. - Oversee the creation of transition and transformation plans. - Write bid solution material for transition and transformation. - Support sales engagement with clients during bid stages. - Develop and write transition/transformation presentation material. - Participate in presentations/yellow pads. - Support sales commercial activities during bid stages. - Build transition and transformation budgets. - Review transition/transformation commercial terms. - Lead global/regional programmes for transition and transformation. - Lead regional programmes as part of global transition or transformation. - Lead large, complex global/regional transitions. - Lead regional transformation programs. - Execute new business, account expansions, and account demobilisations. - Facilitate global/regional client governance meetings. - Use and develop the global/regional standard transition tools to effectively lead a transition/transformation and to optimise client experience. - Lead programme plan oversight to ensure alignment with client/JLL expectations. - Coordinate and collaborate with workstream leads to identify key risks to transition. - Ensure effective handover from sales to transition is delivered. - Ensure all workstream leads actively participate during transition and provide required information timely. - Ensure the completion of all data templates. - Clearly define and align transition scope relative to contractual documents. - Monitor the progress toward the implementation date and escalate as required to stay on schedule. - Ensure an effective handover from transition to the account team. - Ensure effectiveness of agreed upon key protocols for the project. - Clarify and communicate project objectives including detailed understanding of client expectations, status of deliverables and success criteria. - Constantly and proactively communicate to all key stakeholders throughout the transition project. - Identify all appropriate risks, developing a clear framework to manage RFIs, drive the operational delivery of the program, and work with appropriate JLL account, platform, workstream and client resources to develop timely mitigation plans. - Facilitate transition/transformation-governance and workstream meetings to effectively monitor and manage progress. - Explicitly manage program effectiveness with a view to de-risking the program and improving client satisfaction. - Effectively monitor, manage and report on the transition budgets. Key Performance Measures: - Deliver responsibilities in line with expectations while maintaining clear, prioritized focus on other duties. - Align to vision for success, ensuring that the onboarding contribution meets the needs of the solution teams. - Ensure transition/transformation scope is aligned to solution before onset of project, where possible. - Identify/escalate/agree changes to transition scope with relevant delegated authority. - Develop and manage metrics to demonstrate a continuous improvement approach. - Be intentional in approach to de-risking projects through active management process alignment. - Ensure clear, present and proactive management of relationships to ensure alignment. - Control capitalisation cost of transitions within vertical to ensure they are within budget. Skills: - Exceptional communication and active listening skills. - Ability to manage uncertainty and provide clarity/perspective. - Strong cultural alignment with unwavering ethical standards. - Strategic in nature, with a strong bias towards transformation and execution. - Inspirational leader with a balanced style of control and influence. - Demonstrable FM leadership operations experience with P&L responsibility. - Ability to influence others and work effectively across all organisational levels. - Understanding of project management techniques and strategies. - Structured approach to problem solving with a natural inclination for planning. - High perseverance, resourcefulness, and resilience. - Flexible and adaptable; able to work in ambiguous situations. - Ability to work collaboratively with key stakeholders. - Experience in working with subject matter experts to aggregate and synthesize information. - Proactive and self-directed in work habits. - Effective in time management to facilitate involvement in multiple projects. - Empathetic leadership that brings out the best qualities in others. - Experience with solutions to meet business’ strategic and operational aims. Experience & Qualifications: - Bachelor’s degree in business, finance, operations, or related field. - 10+ years of demonstrable operational leadership experience with P&L responsibility. - Comprehensive management and problem-solving skills. - Detail-oriented and process-driven with an orientation toward continuous process improvement. - Exceptional ability to solve problems independently and collaboratively. - Comfortable interacting with people across all levels of an organization. - Ability to manage situations that may appear unclear or that change rapidly. - Ability to ‘read a room’ and work directly with key stakeholders. - Building skills with ability to get others onside to deliver results consistently. - Multi-skilled with effective time management. Location: - Remote – Amsterdam, NLD - Frankfurt am Main, DEU - Geneva, CHE - Paris, FRA