Role Description The primary purpose of this role is to sell and upsell our Pest Management Services and Products to residential prospects and current clientele professionally, profitably, and ethically by executing the company designed sales process. The role of the Inside Sales Professional for Rentokil North America Pest Control is to meet or exceed Baseline Sales Targets, meets or exceeds KPIs while maintaining a customer-focused service. - Effectively manage inbound daily sales calls expectations. - Consistently maintain a 60% or better closing rate and convert customer call-ins to 60% or better into our Year Round Protection Plan. - Consistently achieve and exceed monthly Base Line Sales Target. - Clearly identify and execute the Inside Sales 6 Step Sales Approach. - Follow up on all Proposed/Proposed/Open Orders and Sold/Proposed within 24 hours. - Re-solicitation/calls to convert single purchase customers into Year Round Protection Plan. - Effectively Execute Residential Campaigns for both new and existing customers. - Execute outbound and SMS campaigns as needed. Needs are determined by inbound volume. During non-peak months, it may be necessary to support campaigns other than Inbound. - Call volume standards are 12-15 Calls per Hour. - Meet or exceed a monthly call quality score above 75%. - Multi-tasking skills are essential. Qualifications - Minimum High School diploma or GED required. - 1+ years successful experience at a rapidly growing professional sales organization. - 1+ years Call center experience. - Proven history of driving sales results and achieving goals. - Must possess superior verbal and written communication skills. - Experience in effectively collaborating with internal and external stakeholders. - Proven success in a dynamic, fast-paced environment. Benefits - Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! - Professional and Personal Growth - Multiple avenues to grow your career. - Training and development programs available. - Tuition Reimbursement benefits (for FT Colleagues). - Health and Wellness - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more. - Savings and Retirement - 401(k) retirement plan with company-matching contributions. - Work-Life Balance - Vacation days & sick days. - Company-paid holidays & floating holidays. - A company mindset that prioritizes health, safety, and flexibility. Company Description We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

• Seek out new business opportunities in the Multifamily Rentals industry via outbound prospecting • Drive appointments for top-line revenue by setting acquisition appointments for Sales Executives • Contact potential clients through cold calls and emails (100+ dials/day) • Execute consistent outbound outreach to engage new prospects and generate qualified interest • Execute against the MEDDPICC sales process and adopt Challenger principles in customer interactions

• Work directly with the SDR Director to report on team performance, highlight gaps, and escalate risks impacting results • Lead, coach, and develop a team of SDRs to drive consistent activity, pipeline generation, and performance • Operate as a player-coach by generating pipeline through outbound prospecting and inbound follow-up • Partner with Account Executives on account strategy, messaging, and pipeline priorities across new business • Drive prospecting efforts across net-new prospects • Inspect and improve performance through call reviews, 1:1s, and pipeline analysis to increase conversion rates • Hold the team accountable to activity, pipeline, and conversion targets • Ensure high-quality qualification and meeting setting for the Sales team • Support onboarding and ramping of new SDRs to accelerate time to productivity • Collaborate with Sales and Marketing on account-based initiatives and campaigns • Maintain accurate activity tracking, pipeline hygiene, and forecasting in Salesforce

• Execute high-volume outbound cold calls (150–200+ dials/day) • Book qualified appointments for the sales team • Follow proven scripts while adapting to real-time conversations • Handle objections confidently and keep conversations moving • Maintain accurate notes and activity tracking in CRM • Continuously improve call performance and conversion rates.