Role Description We are seeking a DevOps Engineer to support and scale our cloud and infrastructure operations across AWS and Azure. The ideal candidate is hands-on with configuration management, infrastructure as code, automation, and scripting across Windows and Linux environments, and brings DevOps and infrastructure delivery experience. - Operate and improve cloud infrastructure on AWS and Azure, ensuring availability, performance, and security. - Build and maintain infrastructure using Terraform and configuration management tools (Chef or equivalent). - Develop automation and tooling using PowerShell, Bash, and Python. - Implement and maintain CI/CD pipelines and DevOps practices using Azure DevOps. - Troubleshoot and resolve issues across Linux and Windows systems. - Support infrastructure lifecycle activities: provisioning, patching, monitoring, and optimization. - Collaborate with engineering teams to improve reliability and operational efficiency. Qualifications - Experience with configuration management (Chef preferred; Puppet/Ansible acceptable). - Experience with AWS architecture and Azure services. - Experience with Azure DevOps (pipelines, repos, boards). - Scripting knowledge in PowerShell and Bash; Python for automation. - Infrastructure as Code using Terraform. - Background in DevOps and infrastructure operations. - Experience managing both Linux and Windows environments. - Ability to troubleshoot and automate operational workflows. - Familiarity with monitoring/observability tools (e.g., CloudWatch, Azure Monitor, ELK, Prometheus). - Experience with security best practices and compliance in cloud environments. - Ability to read, write, speak and understand the English language in a business environment. Benefits - Work from Home, in-office, or hybrid. - Employee Belonging Groups. - Healthcare: Dental, Medical. - Paid Vacation, Volunteer, and Holiday Time Off. - And so much more! Accommodation If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes. Our Guiding Principles - Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen. - Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are. - Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure. Our Story CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

• Drive stability and scalability across our global compute platform spanning numerous data centers, multiple public clouds, and on-premise environments, serving as the foundation for every product • Operate and evolve our GitOps delivery model, using Rancher Fleet and Flux with Helm to deploy core cluster services and application workloads declaratively and repeatably • Build self-healing, fault-tolerant infrastructure and internal tooling that eliminates repetitive operational work and reduces toil for both platform and application teams • Own cluster autoscaling and capacity strategy, including Karpenter, HPA and KEDA, and predictive scaling driven by event and calendar data • Define SLOs and reliability metrics for platform components, using Datadog and our logging pipeline to surface cluster and workload health • Support technical growth by sharing knowledge, participating in design discussions, and contributing to a collaborative team culture, including on-call rotation

• Design, build, and maintain CI/CD pipelines using GitLab CI/CD, Jenkins, and GitHub Enterprise • Develop and manage Infrastructure as Code (IaC) using AWS-native tools and automation frameworks • Build and optimize cloud-native deployment pipelines on AWS (EC2, S3, Lambda, ECS/EKS) • Develop and maintain containerized applications using Docker and Kubernetes orchestration • Implement automation scripts using Bash, PowerShell, and Python • Support continuous integration, continuous delivery, and continuous deployment (CI/CD) best practices • Collaborate with Site Reliability Engineering (SRE) on system reliability, scalability, and performance optimization • Manage multi-tenant distributed systems and microservices architectures

Role Description This role supports the operations, reliability, and day-to-day support of AI-enabled and Agentic platforms using AI-augmented operational workflows. The Junior Engineer partners with senior DevOps and platform teams to monitor system health, respond to incidents, execute operational tasks, and maintain documentation. AI tools are used to accelerate investigation, validation, and learning, while human judgment ensures secure, reliable, and ethical system operation. - Support the day-to-day operations of AI-enabled and Agentic platforms, ensuring systems are available, reliable, and operating within defined standards. - Monitor platform health using logs, metrics, dashboards, and alerts, applying critical thinking to interpret signals and validate AI-generated insights before acting. - Respond to incidents by following established runbooks, communicating clearly with senior engineers, and escalating issues when appropriate. - Assist with troubleshooting application, infrastructure, and integration issues, demonstrating curiosity and a willingness to learn how complex, non-deterministic AI systems behave in production. - Use AI-assisted tools responsibly to accelerate investigation, documentation, and diagnostics, while exercising sound judgment and ethical awareness. - Execute routine deployments, configuration changes, and environment support tasks under guidance, showing adaptability to new tools, workflows, and platforms. - Support basic automation and scripting efforts (e.g., Python or shell) to improve operational efficiency and reduce manual tasks. - Maintain and improve operational documentation and runbooks, ensuring information is clear, accurate, and usable during high-pressure situations. - Collaborate with DevOps, platform, QA, and engineering teams to support releases and operational changes, communicating technical information clearly and effectively. - Follow established security, access control, and data-handling practices, applying responsible and ethical use of AI technologies in operational contexts. - Participate in scheduled on-call or operational support rotations, demonstrating resilience and professionalism during incidents. - Continuously build knowledge of AI systems, agent workflows, and operational best practices, incorporating feedback and learnings into daily work. - Perform other duties and responsibilities as assigned. Employees at all levels are expected to: - Understand our Operating Principles; make them the guidelines for how you do your job. - Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. - Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. - Win as a team make big things happen by working together and being open to new ideas. - Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. - Drive results and growth. - Support a culture of inclusion in how you work and lead. - Do what's right for each other, our customers, investors and our communities. Qualifications - Adaptability - AI Platforms - Communication - Critical Thinking - Curious Mindset - Ethical Thinking - Resilience Requirements - Bachelor's Degree (preferred) - 2-5 Years of relevant work experience - Comcast may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Benefits - An array of options, expert guidance, and always-on tools personalized to meet the needs of your reality. - Support you physically, financially, and emotionally through big milestones and everyday life.