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Enrollment Specialist I/II/III/IV
Location
United States
Posted
31 days ago
Salary
$20 - $33 / hour
Seniority
Mid Level
Job Description
Enrollment Specialist I/II/III/IV
Excellus BlueCross BlueShield
Role Description Under the direction of the Assigned Management, upon successful completion of all phases of training, and in accordance with established HIPAA regulations, the Enrollment Specialist performs enrollment core processing and servicing in accordance with the Health Plan Operation’s enrollment regulations, Underwriting Guidelines, and applicable government regulations. The focus of this role is to ensure prompt, accurate, and efficient servicing of all broker, member, and group administrator inquiries for all product lines. - Inquiries are received by telephone, email, written inquiries, lobby walk-in customers, and through on-site visits with an employer group. - The B version of this role will require the individual to be on the phone regularly. Qualifications - Completed High School Diploma or Equivalent. - Minimum of two (2) years health insurance or related operations work experience preferred. - Solid written and verbal communication skills. - Proven organizational, analytical, and time management skills. - Basic Computer proficiency, including experience in Microsoft Office Suite. - Attention to detail and accuracy. - Ability to multi-task efficiently. - B Version: Ability to actively listen to customers while simultaneously taking notes. Requirements - Level I: Minimum of two (2) years health insurance or related operations work experience preferred. - Level II: Minimum of three (3) years health insurance or related operations work experience preferred. - Level III: Minimum of four (4) years health insurance or related operations work experience preferred. - Level IV: Minimum of five (5) years health insurance or related operations work experience preferred. - Rating of “Performing” or above for minimally 12 months for Levels II, III, and IV. - Self-sufficient in resolving complex & escalated issues for Level IV. Benefits - Participation in group health and/or dental insurance. - Retirement plan. - Wellness program. - Paid time away from work. - Paid holidays.
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