Role Description Mercier Consultancy Group is looking for a German-Speaking Customer Expert to join our team supporting Booking.com operations based in Greece. This role provides the opportunity to deliver excellent customer service to German-speaking customers within a dynamic and international work environment. If you have a passion for customer support and want to contribute to the success of a leading online travel platform, this position is for you. - Provide high-quality customer service in German through phone, email, and chat channels to Booking.com users. - Assist customers with booking inquiries, modifications, cancellations, and problem resolution. - Maintain accurate records of customer interactions and transactions in the CRM system. - Work collaboratively with internal teams to resolve customer issues effectively. - Keep up-to-date on Booking.com products, policies, and travel industry developments. Qualifications - Fluency in German (spoken and written) is required; English proficiency is an advantage. - Prior experience in customer service, preferably in travel or online booking platforms, is beneficial. - Strong communication and problem-solving skills with a customer-focused approach. - Ability to work efficiently in a fast-paced, high-volume environment. - Familiarity with CRM software and digital communication tools preferred. - Excellent organizational skills and capacity to work well within a team. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description We're looking for a detail-oriented Product Support Specialist to handle customer and patient inquiries and manage account setup, data entry, and file transfers for our Customer Service team. The position will report to our Director of Customer Service. An ideal candidate will have at least 1 year of experience in a customer service or product support role and must be based in the Seattle area. - Professionally handle all incoming requests from customers and ensure that customer requests for information are fully satisfied. - Process customer and internal orders thoroughly and accurately as needed. - Provide ongoing patient and customer support, answering questions about device usage and logistics. - Ensure coverage of customer and patient communication channels (phone, email) for hours of operation are filled. - Perform account setup and creation, including onboarding and adding new customers to internal systems and maintaining accurate, up-to-date account records. - Complete data uploads and file-transfer tasks accurately and on schedule, ensuring data integrity and confidentiality across systems. - Process customer requests for inventory returns, RMA’s (Return Material Authorization), and replacement orders. - Build sustainable relationships of trust through open and interactive communication with internal and external customers. - Partner with cross-functional departments as needed to ensure exceptional customer service is being delivered to customers and patients. - Escalate customer complaints for investigation as required. - Assist with Recall or Field Corrective Action activities as required. - Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct. - Duties may be modified or assigned at any time to meet the needs of the business. Qualifications - 1+ years’ experience in customer service or product support role, medical device/health care field preferred. - Comfortable having product conversations including troubleshooting customer and patient problems to resolution. - Self-starter who works well with ambiguity and uncertainty. - Strong interpersonal skills, including active listening to customers and patients, as well as a team-first mentality with your Tasso colleagues. - Attention to detail – tracking and managing customer tickets and complaints to completion. - Fast-paced office environment; requires significant use of telephone and computer. Requirements - Two (2) years of call center experience in a medical device manufacturing environment or similar experience with a high-call volume. - Experience in Complaint Intake. - Working knowledge of GMP. Benefits - $24/hr - $26/hr based on experience + Stock Options. - 95% paid Medical, 100% Dental & Vision for employees and a generous subsidy for dependents. - 11 Paid Holidays and generous Time Off policies. - 401K + Employer Match. - Paid parental leave policy.

• Respond to client queries across live chat, email, and phone promptly and professionally. • Provide support to Chinese-speaking clients during Canada coverage hours. • Deliver high-quality support during evening shift operations, ensuring service-level agreements and response-time targets are met. • Support clients through account opening, verification, funding, and withdrawal processes. • Help clients navigate MT4, MT5, and the MultiBank-Plus platform. • Escalate complex or sensitive cases to the relevant internal team and follow through to resolution. • Keep accurate records of client interactions and contribute to knowledge-base improvements. • Follow all compliance, KYC, and data-protection requirements.

• Handle routine customer support tickets efficiently and professionally. • Assist with ticket triage and processing to ensure timely resolution. • Escalate complex issues to senior team members or relevant internal teams when necessary. • Work towards achieving the set Key Performance Indicators and Service Level Agreements. • Strive to provide accurate and friendly first-contact support to customers. • Gather basic customer feedback to help improve our products and services. • Assist in handling billing queries under guidance when required.