• Handle routine customer support tickets efficiently and professionally. • Assist with ticket triage and processing to ensure timely resolution. • Escalate complex issues to senior team members or relevant internal teams when necessary. • Work towards achieving the set Key Performance Indicators and Service Level Agreements. • Strive to provide accurate and friendly first-contact support to customers. • Gather basic customer feedback to help improve our products and services. • Assist in handling billing queries under guidance when required.

Role Description Vista Fulfillment Group is hiring a full-time Customer Support Operations Manager to lead our customer support team and improve the systems, workflows, and response times behind our customer service operation. This is a remote position open to candidates located anywhere in the United States. The schedule is a standard 40-hour work week, Monday through Friday, with availability required during business hours from 9:00 AM to 5:00 PM. - Manage a team of approximately 10 customer support agents handling customer tickets, refunds, disputes, order issues, phone support, email support, and Intercom chat support. - Reduce first response time from approximately 48 hours to 12 hours ideally, and no later than 24 hours, while improving ticket quality, accountability, and SLA performance. Qualifications - Experience implementing Fin AI from the ground up or rescuing a failed AI support implementation. - Experience in ecommerce, fulfillment, logistics, retail, marketplaces, alcohol, or order-management support environments. - Experience handling refund, dispute, chargeback, delivery issue, and customer complaint workflows. - Experience creating CS dashboards, weekly KPI reports, SOPs, internal playbooks, and quality assurance scorecards. - Experience working with technical teams to improve integrations, reporting, AI workflows, and automation logic. Requirements - Must be located in the United States. - Bachelor’s degree required. - Experience managing customer support teams of at least 10 people. - Minimum 3 years of hands-on Intercom experience. - Minimum 3 years of hands-on experience with Fin AI, Intercom’s AI agent, including setup, flow design, automation, and optimization. - Strong understanding of customer support KPIs, including first response time, resolution time, backlog, SLA compliance, CSAT, escalation volume, ticket volume, productivity, and quality assurance. - Experience managing chat, email, and phone support teams. - Ability to build and improve Intercom workflows, inbox rules, routing logic, macros, reports, automations, help center content, and escalation processes. - Technical comfort with basic APIs, integrations, reporting exports, data analysis, and working with developers or consultants to complete support system improvements. - Strong leadership skills with the ability to coach, train, hold agents accountable, and recommend changes when needed. - Excellent written and verbal communication skills. - Strong organizational skills and ability to manage multiple priorities in a fast-paced environment. Benefits - Hourly Rate: $30–$40/hour, depending on experience. - Medical and dental benefits available.

• Serves all Derick Dermatology providers with patient after visit contacts including pathology/laboratory results, scheduling follow-ups, prescription questions, records requests, and coordination of care with outside providers. • Monitors and tracks lesions that require tracking are followed to completion. • Keeps outstanding or incomplete tasks below a certain level in various systems: phone, voicemail, fax, contact system, internal calls, emails, EMR, internal pathology system, patient portal. • Maintains individual phone system metrics in Phone Queue and Answer Rates to meet team goals. • Additional responsibilities as assigned.

Role Description AO Globe Life is seeking experienced professionals to support veterans and their families through virtual consultations. This fully remote opportunity offers flexible scheduling, structured training, and the ability to make a meaningful impact—without cold calling or outbound prospecting. All client appointments are warm, pre-scheduled consultations provided directly to you. If you’re looking for a career that combines purpose, flexibility, and professional growth while supporting the veteran community, this opportunity offers the structure and support to succeed. - Conduct scheduled virtual consultations with veterans and their families via Zoom - Clearly explain available coverage options and answer client questions - Guide clients through the enrollment process and provide ongoing support - Maintain accurate digital records and ensure compliance with company and industry standards - Participate in weekly training sessions, team development meetings, and leadership workshops Qualifications - Background in client services, consulting, or sales environments - Strong virtual communication and relationship-building skills - Organized, coachable, and mission-driven professionals - Comfortable using Zoom, CRM systems, and digital documentation tools - Interest in supporting veterans and their families Requirements - Authorized to work in the United States - Reliable high-speed internet connection - Windows-based laptop or PC with webcam access Benefits - Fully remote work environment available to U.S.-based professionals - Flexible scheduling with autonomy over your workday - Weekly commission-based earnings with vested renewals for long-term income growth - Warm, pre-qualified client appointments provided—no cold outreach required - Paid training and licensing support - Equity opportunity for qualifying team members - Monthly and quarterly performance bonuses - Structured leadership development and career advancement pathways Company Description With more than 70 years of experience, AO Globe Life partners with labor unions, credit unions, and veteran-focused organizations to provide supplemental coverage to working families nationwide. The company’s mission is built on service, integrity, and long-term career development, supported by a fully remote infrastructure that empowers professionals to succeed.