• Maintain a consistent billable utilization target by serving as the dedicated Design and Experience Lead for assigned client accounts and projects. • Directly contribute to and oversee the creation of Experience Strategy artifacts, including research frameworks, content audits, strategic benchmarks, persona development, and journey mapping • Scale the Experience Strategy practice by leading recruitment, interviewing, and hiring initiatives to grow the department. • Drive organization-wide growth by spearheading sales initiatives, strategic account reviews, and high-level consulting engagements. • Provide executive sponsorship and hands-on quality control across multiple projects to ensure the integrity of design and strategy deliverables. • Define and evolve the suite of services and deliverables offered, adapting to emerging market trends and evolving client needs. • Collaborate with sales and senior leadership teams to establish workflows for cross-functional integration between Experience Strategy, UX, and UI. • Develop modular, reusable sales documentation, service descriptions, and case studies to streamline RFP responses and business development. • Establish departmental standards for tools, processes, and methodologies while evangelizing the discipline across the wider organization. • Manage the functional team’s performance through resource allocation, mentorship, and professional development reviews. • Lead hands-on creation of practice-specific artifacts and provide collaborative support for UX and UI design work when necessary. • Create executive-facing narratives, presentations, and strategic storytelling that clearly communicate customer experience opportunities, transformation vision, and business value. • Develop a point of view on modern digital customer experiences across commerce, CRM, and self-service channels, grounded in customer behavior, buyer journeys, and brand experience principles.

• Provide leadership and oversight to ITO Logistics Specialists responsible for developing Level 1 logistics concepts • Review, challenge, and approve logistics plans, freight estimates, schedules, and risk assessments to ensure solutions are commercially competitive • Partner with Project Execution teams to validate final shipment scope, transportation requirements, delivery schedules, and logistics execution requirements • Conduct bid tab analyses, commercial evaluations, and carrier assessments • Drive transportation cost optimization and freight spend reduction initiatives • Monitor and report on key logistics performance indicators • Support TMS, logistics technology, shipment visibility, and digital transformation initiatives • Collaborate with Commercial, Engineering, Sourcing, Procurement, Project Management, Corporate Logistics, and Logistics Operations teams

• Lead a customer-centric GSC commodity strategy that is optimized around an SQDC driven value chain • Make decisions and execute actions via Daily Management and Std Work: L1-L4 approach from Commodity Strategy to leadership reviews and Core team alignments • Active awareness and collaboration with partner teams on shifts in technology (from technical teams), and forecasts (from the customer and materials teams) • Work collaboratively with team members, stakeholders and leaders in SCD, HDNU, Services, Materials, Sourcing, Factories, Product Line, Industrialization, and Engineering to pull together cross-functional evaluations and solutions for the Global Supply Chain Strategy Review Board • Create some baseline scenarios to handle constraints and gap alleviation via investment, kaizen, or a make-buy balance

• Provide leadership and oversight to ITO Logistics Specialists responsible for developing Level 1 logistics concepts, budgetary freight estimates, transportation schedules, and tender logistics assumptions • Review, challenge, and approve logistics plans, freight estimates, schedules, and risk assessments to ensure solutions are commercially competitive, operationally feasible, and executable • Establish logistics estimating methodologies, transportation planning standards, and governance processes supporting tender activities • Support Commercial teams by ensuring logistics solutions align with customer requirements, project schedules, and business objectives • Partner with Project Execution teams to validate final shipment scope, transportation requirements, delivery schedules, and logistics execution requirements following project award • Consolidate transportation demand across multiple projects to develop portfolio sourcing strategies that optimize capacity, leverage buying power, and improve cost competitiveness • Develop and issue RFQs to carriers, freight forwarders, and logistics service providers supporting domestic and international transportation requirements • Conduct bid tab analyses, commercial evaluations, and carrier assessments, including capability reviews, risk evaluations, and cost comparisons • Develop transportation recommendations for review and approval by Logistics Leadership and assigned Project Logistics Managers • Negotiate transportation rates, service agreements, and commercial terms with carriers and logistics providers • Support development of Statements of Work (SOWs), purchase orders, and transportation contracts • Ensure transportation assumptions, schedules, and logistics requirements are aligned with project execution objectives • Support development of transportation execution frameworks and handover documentation supporting transition to Logistics Operations teams • Coordinate with Project Logistics Managers and Logistics Operations teams to ensure successful transportation award and execution readiness • Support supplier qualification activities and execution readiness reviews prior to transportation contract award • Conduct logistics feasibility reviews, transportation assessments, and operational evaluations supporting project execution planning • Partner with Corporate Logistics and Sourcing teams to expand and strengthen strategic carrier and freight forwarder networks • Identify, evaluate, and onboard transportation providers supporting specialized project cargo, heavy haul, over-dimensional, breakbulk, and multimodal transportation requirements • Monitor transportation market conditions, capacity trends, and industry developments to support sourcing and procurement strategies • Establish long-term transportation sourcing strategies focused on capacity assurance, service reliability, and cost competitiveness • Drive transportation cost optimization and freight spend reduction initiatives • Identify and mitigate transportation, customs, supplier, and supply chain risks • Develop contingency plans supporting transportation continuity and execution reliability • Monitor and report on key logistics performance indicators, including freight spend, carrier performance, on-time delivery, transit times, lead times, and service levels • Support data-driven decision-making through performance reporting and analytics • Support TMS, logistics technology, shipment visibility, and digital transformation initiatives • Utilize reporting and analytics tools to improve logistics planning, transportation sourcing, and procurement decisions • Establish collaboration and feedback loops with Logistics Operations teams (OTR) to capture lessons learned and improve future sourcing and planning activities • Support standardization of logistics processes, planning tools, governance practices, and operational reporting • Drive continuous improvement initiatives focused on execution readiness, operational efficiency, and supply chain resilience • Partner with Commercial, Engineering, Sourcing, Procurement, Project Management, Corporate Logistics, and Logistics Operations teams to align logistics activities with business objectives • Provide leadership, coaching, mentoring, and development support to ITO Logistics Specialists • Support development of standardized logistics governance, KPI management, operational reporting, and best practices across logistics functions • Foster a culture of collaboration, accountability, customer focus, and continuous improvement • Support organizational change management initiatives and cross-functional process improvements