Role Description Our client is seeking an experienced and strategic Board Member to provide guidance, industry insight, and governance support to a growing organization operating within the Business Process Outsourcing (BPO) sector. This is a part-time advisory position requiring approximately 1–2 hours per week. The ideal candidate will bring extensive BPO industry knowledge, strong leadership experience, and the ability to provide objective guidance on business growth, operational strategy, and organizational development. This role is best suited for a seasoned executive or industry leader who can leverage their expertise and network to support long-term business objectives while maintaining independence from competing BPO organizations. Duties & Responsibilities - Strategic Advisory - Provide guidance on business strategy, growth initiatives, and market positioning. - Offer insight into industry trends, opportunities, and potential challenges within the BPO sector. - Advise leadership on operational best practices and organizational development. - Governance & Oversight - Participate in scheduled board meetings and strategic discussions. - Review business performance, objectives, and key initiatives. - Provide independent recommendations to support sound business decision-making. - Industry Expertise - Share knowledge of BPO operations, client acquisition, service delivery, and workforce management. - Leverage industry experience to identify opportunities for process improvement and scalability. - Support leadership with strategic introductions and networking opportunities where appropriate. - Business Growth Support - Advise on market expansion strategies and operational efficiencies. - Provide feedback on major business initiatives and investments. - Assist in evaluating risks and opportunities associated with business growth. Qualifications - Extensive experience within the Business Process Outsourcing (BPO) industry. - Previous executive leadership, board-level, advisory, or senior management experience preferred. - Strong understanding of BPO operations, delivery models, client management, and business development. - Demonstrated success helping organizations grow, scale, or improve operational performance. - Strong professional network within the outsourcing, customer support, back-office services, or related industries. - Strategic thinker with strong business acumen. - Excellent communication and stakeholder management skills. - Ability to provide objective, independent advice and recommendations. - High level of professionalism, integrity, and confidentiality. Requirements - Must not currently be employed by, serve on the board of, or have an active leadership role within another Business Process Outsourcing (BPO) organization. - Ability to commit approximately 1–2 hours per week for board meetings, strategic discussions, and advisory support. - Comfortable working in a remote advisory capacity.

• Own and deliver Zone business performance across the liver portfolio with a strategic, big-picture mindset • Drive change and innovation • Develop and execute zone-specific business plans aligned to national strategy • Analyze market trends, competitive dynamics, and performance data to inform actions • Lead, coach, and develop first-line leaders to maximize team effectiveness • Build a strong leadership pipeline and succession plans • Foster a culture of accountability, engagement, and continuous improvement • Ensure consistent and high-quality execution of brand strategy in the field • Monitor KPIs and drive disciplined performance management • Identify and scale best practices across regions • Partner with Marketing, Market Access, Medical Affairs, Patient Services and Operations • Ensure alignment on strategy and coordinated execution • Provide field insights to inform brand planning and lifecycle strategy • Maintain strategic relationships with key opinion leaders (KOLs) and top accounts • Understand regional nuances in referral patterns and treatment pathways • Support teams in navigating complex access and reimbursement environments • Ensure all activities comply with regulatory, legal, and company policies • Model integrity and patient-first decision making • Reinforce a culture of compliance across the organization

• Lead the development of comprehensive cross-channel social media strategy roadmaps that balance long-term brand-building objectives with real-time social planning capabilities—integrating cultural relevance, platform-native creative innovation, and performance optimization across all major platforms • Partner closely with Creative Directors and social creative teams to translate complex brand challenges into inspiring, platform-specific creative briefs designed for both breakthrough social impact and systematic testing • Guide the development of editorial calendars, content frameworks, and always-on social programming that maintains strategic coherence while allowing for cultural agility and real-time responsiveness • Stay at the forefront of both broad and niche cultural trends—maintaining deep cultural fluency across mainstream movements, internet subcultures, emerging communities, and platform-specific trends to ensure our social work remains authentically relevant • Build and maintain strategic partnerships with social platform representatives (Meta, TikTok, YouTube, LinkedIn, etc.) to gain early access to platform updates, beta features, new ad products, and exclusive opportunities that give clients competitive advantages • Navigate the complexities of global brand social presence across diverse regional markets, developing frameworks that balance centralized brand governance with decentralized regional execution to ensure both consistency and local cultural authenticity • Collaborate closely with paid media teams to ensure organic social strategy aligns with paid activation, providing strategic guidance that informs media planning while respecting the distinct ownership of paid execution • Partner with data intelligence teams to define social performance measurement strategies that connect creative quality metrics to business outcomes, translating performance insights into actionable creative strategy • Own senior-level client relationships as the trusted social media strategy advisor, facilitating high-impact workshops and leading conversations across organic social, community management, and influencer strategy • Drive thought leadership on emerging social formats, platform innovations, and the evolving creator economy—positioning DEPT as a leader in the convergence of social creative excellence and performance • Manage, mentor, and elevate social strategists and community managers, building team capacity for both platform-native creative craft and strategic rigor • Establish clear accountability structures and performance metrics across the social strategy team, ensuring strategic objectives are achieved across key accounts while providing guidance on resourcing and operational effectiveness

Role Description AO Globe Life is seeking mission-driven professionals to support veterans and their families through structured virtual benefit consultations. This fully remote opportunity is designed for individuals who want to build meaningful careers while making a positive impact. In this role, you will connect with individuals who have requested information about supplemental benefit programs, schedule virtual consultations, and guide them through their available options. - Connect with veterans and families who have expressed interest in learning about benefit programs - Schedule and conduct virtual consultations with clients via Zoom - Explain available supplemental life, accident, and health benefit options clearly and professionally - Maintain accurate and compliant digital records - Assist clients with policy updates, questions, and ongoing support - Participate in team development sessions, mentorship programs, and leadership workshops Qualifications - Strong communicators who can build trust in virtual conversations - Organized, detail-oriented, and self-motivated professionals - Comfortable using digital tools such as Zoom and CRM systems - Background in customer service, consulting, or client support is helpful but not required - Individuals passionate about supporting the veteran community Requirements - Must be legally authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with a functioning webcam Benefits - 100% remote work environment for U.S.-based candidates - Flexible scheduling - Warm leads provided — no cold calling or prospecting - Weekly pay via direct deposit - Full training and licensing support - Monthly and quarterly performance bonuses - Opportunities for advancement into leadership roles - Supportive team culture focused on service and collaboration Company Description For more than 70 years, AO Globe Life has partnered with unions, credit unions, and veteran-focused organizations to provide supplemental benefits that help protect the financial security of working families across the United States. Our remote-first organization focuses on service, integrity, and meaningful career opportunities. Ready to Apply? If you’re interested in building a meaningful, flexible career while supporting those who have served, apply today to learn more about joining our remote team.