Role Description ¿Tienes inglés B2 o superior y buscas una excelente oportunidad laboral desde casa? ¡Esta vacante es para ti! - Cargo: Customer Service - Modalidad: 100% Remota - Jornada Part Time – 36 horas semanales - Atención de tickets y servicio al cliente por llamada - Gestión y seguimiento de casos - Resolución de solicitudes de clientes - Horario: Lunes a domingo - 2 días OFF semanales - 36 horas por semana - Disponibilidad entre las 7:00 AM y las 8:00 PM según las necesidades de la operación Qualifications - Nivel de inglés B2 o superior Requirements - Contar con computador e internet propios para trabajar desde casa - Disponibilidad completa de horario Benefits - Salario base de $2.400.000 - Comisiones mensuales de hasta $100.000 según desempeño - Auxilio de conectividad - 2 días OFF por semana - Trabajo desde casa - No se requiere experiencia

Role Description Essa é uma oportunidade para profissionais que desejam desenvolver carreira no universo de Inteligência Artificial, automações e atendimento técnico. Você atuará como ponte entre cliente, produto e tecnologia, garantindo que as soluções sejam implementadas corretamente e que a experiência do usuário seja a melhor possível. Mais do que responder chamados, buscamos alguém que goste de entender problemas, encontrar soluções e apoiar clientes em suas jornadas de implementação. Qualifications - Experiência ou familiaridade com plataformas de automação como n8n, Make (Integromat), Zapier ou similares - Conhecimento básico sobre APIs e integrações entre sistemas - Boa comunicação verbal e escrita - Perfil organizado e orientado à solução de problemas - Facilidade para lidar com diferentes perfis de clientes - Capacidade de aprendizado rápido em ambiente de tecnologia Requirements - Atender clientes via chat e canais de suporte, esclarecendo dúvidas sobre a plataforma - Auxiliar na configuração e personalização de Agentes de IA - Orientar clientes sobre integrações com a API Oficial do WhatsApp Business - Apoiar configurações relacionadas a Webhooks, templates e fluxos de mensagens - Investigar e solucionar problemas técnicos e operacionais - Realizar testes e validações de configurações junto aos clientes - Registrar, acompanhar e atualizar chamados até sua resolução - Reportar bugs, melhorias e oportunidades ao time de Produto e Desenvolvimento - Documentar processos, soluções e boas práticas para a base de conhecimento Benefits - Atuação em um mercado em forte crescimento (IA e automação) - Contato diário com tecnologias inovadoras - Possibilidade de desenvolvimento técnico acelerado - Ambiente colaborativo e orientado à inovação - Oportunidade de crescimento junto à expansão da empresa

Role Description Mercier Consultancy Group is looking for a German-Speaking Customer Expert to join our team supporting Booking.com operations based in Greece. This role provides the opportunity to deliver excellent customer service to German-speaking customers within a dynamic and international work environment. If you have a passion for customer support and want to contribute to the success of a leading online travel platform, this position is for you. - Provide high-quality customer service in German through phone, email, and chat channels to Booking.com users. - Assist customers with booking inquiries, modifications, cancellations, and problem resolution. - Maintain accurate records of customer interactions and transactions in the CRM system. - Work collaboratively with internal teams to resolve customer issues effectively. - Keep up-to-date on Booking.com products, policies, and travel industry developments. Qualifications - Fluency in German (spoken and written) is required; English proficiency is an advantage. - Prior experience in customer service, preferably in travel or online booking platforms, is beneficial. - Strong communication and problem-solving skills with a customer-focused approach. - Ability to work efficiently in a fast-paced, high-volume environment. - Familiarity with CRM software and digital communication tools preferred. - Excellent organizational skills and capacity to work well within a team. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description We're looking for a detail-oriented Product Support Specialist to handle customer and patient inquiries and manage account setup, data entry, and file transfers for our Customer Service team. The position will report to our Director of Customer Service. An ideal candidate will have at least 1 year of experience in a customer service or product support role and must be based in the Seattle area. - Professionally handle all incoming requests from customers and ensure that customer requests for information are fully satisfied. - Process customer and internal orders thoroughly and accurately as needed. - Provide ongoing patient and customer support, answering questions about device usage and logistics. - Ensure coverage of customer and patient communication channels (phone, email) for hours of operation are filled. - Perform account setup and creation, including onboarding and adding new customers to internal systems and maintaining accurate, up-to-date account records. - Complete data uploads and file-transfer tasks accurately and on schedule, ensuring data integrity and confidentiality across systems. - Process customer requests for inventory returns, RMA’s (Return Material Authorization), and replacement orders. - Build sustainable relationships of trust through open and interactive communication with internal and external customers. - Partner with cross-functional departments as needed to ensure exceptional customer service is being delivered to customers and patients. - Escalate customer complaints for investigation as required. - Assist with Recall or Field Corrective Action activities as required. - Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct. - Duties may be modified or assigned at any time to meet the needs of the business. Qualifications - 1+ years’ experience in customer service or product support role, medical device/health care field preferred. - Comfortable having product conversations including troubleshooting customer and patient problems to resolution. - Self-starter who works well with ambiguity and uncertainty. - Strong interpersonal skills, including active listening to customers and patients, as well as a team-first mentality with your Tasso colleagues. - Attention to detail – tracking and managing customer tickets and complaints to completion. - Fast-paced office environment; requires significant use of telephone and computer. Requirements - Two (2) years of call center experience in a medical device manufacturing environment or similar experience with a high-call volume. - Experience in Complaint Intake. - Working knowledge of GMP. Benefits - $24/hr - $26/hr based on experience + Stock Options. - 95% paid Medical, 100% Dental & Vision for employees and a generous subsidy for dependents. - 11 Paid Holidays and generous Time Off policies. - 401K + Employer Match. - Paid parental leave policy.